Pan Pacific Hotels Group (PARKROYAL Penang) Review

Super laid back. Very comfortable to stay in every once in a while

You want to relax? Here's the place you should come

The back of HOTEL was beach immediately and the view was wonderful !!

The hotel is very nice and elegant and its breakfast is average by the mean Arabs

We did not know this place was open for public, it wasn t mentioned during booking. When I was there I was horrified to see many people walk around without mask and no social distancing practiced at all, and staff can t be bothered. Buffet breakfast no social distancing no face mask. The pool was full of people, play club was impossible to book, had I know that this hotel opens their facilities to public, I won t book. Room was tip top condition, that s our silver lining.

Enjoyed our stay here.
Pool is super fun for kids.
Next to the beach.
Superb breakfast.

The only thing I don't like is Batu Ferringhi is too far from Georgetown.

Cozy and modern hotel with a terrific staff that excelles in service and hospitality, special thanks to the security manager Mr. Veerasamy who has helped us with an issue concerning a taxi driver with all kindness and understanding.
In short, our stay here has been nothing less than phenomenal.

One of the best hotels so far in Penang. Customer service is good, most employees are helpful and friendly. Kudos to one of the heavily pregnant host at the restaurant where we had our breakfast. She is just lovely, helpful and polite. Simply a 5 star for her.
Overall our stay was a pleasant experience. Oh ya, those infused drinks that you put around your garden, swimming pool are great plus too. Keep it up!!!

Traveled with my wife, and I chose this hotel reading the reviews, and it did not disappoint. On a first impressions upon arrival, it was nice to be greeted and our luggage was take taken by the concierge, check in was really smooth, helpful staff and we were offered a nice welcome drink with wet towels, which was really nice in that heat.
The lobby area was quite impressive, large open plan area with views of of the beach and pool. Room was big enough, we had partial sea view deluxe on the 3rd floor, however it did not have balcony, which it seemed to have one floor down on the same room.
Bed was nice, firm and big, bathroom was clean with walking shower closet, however no tub. Water pressure was good, housekeeping was fantastic with our our extra requests met even in the late night!
There were two pool, one with a slide for kids and one for adults but be aware of the lizard monitors which sometimes tend to swim along on the side!
There were lots and lots of Arab tourists, which could be a bit overbearing, if you know what i mean, especially in the breakfast area. Breakfast choices were great, lots of local varieties with standard items, however the choices were pretty much same each day.
Gift shops on the lobby were not overly priced, some items on sale were even better priced than the adjacent night market.
There were lots of places to eat around within few mins walking distance. Shuttle bus to George town needs booking one day prior, however grab was pretty reasonable. Massage choices around the hotel was a bit limited, did not try the in house one!
The staff were in general great and very helpful, lots turn out to be Bangladeshi!

Perfunctory service and poor standard of cleaning but the room views are nice. They get one star for their post stay marketing - after five attempts to unsubscribe the group continue to bombard me with unsolicited email. Warning - do not give them your email address.

The hotel is very good. It got 2 slide at the swimming pool and it's look like a water park. The breakfast is a very nice style you can take whatever thing you wants . That all

Good things will have an asterisk in the beginning of the sentence,bad things are going to be in *-BOLD-* handwriting
*Very luxurious and elegant,offers a bathtub full of perfumed water,and an elegant shower room with toiletries free to take home,comes woth a 40"inch flat screen TV and 5 drawers with a private mus'haf ( ) or any other holy books*
*-THE ROOM SERVICE SKIP SOME ROOMS BEFORE PEOPLE COME BACK FROM BREAKFAST, TOUR GUIDE COUNTER IS NOT AVAILABLE-*
STILL GOING TO RATE IT AS A 5 STAR HOTEL!

It is beautiful place, dont hesitate to add your visit destination in penang island in malaysia

Great place, nice pool and slides. Directly on the beach. Breakfast was also great. You'll find a great and wide range of restaurants just outside of the hotel.

A very good place to spend your holidays with your family and friends. Very clean & all staffs are very friendly too. Mostly I like the big swing under the big tree with the sea view.

Nice quiet place though not many hooks to hang pool things in the bathroom. Great staff, very helpful.

Beautiful location, great service, great rooms. Only issue was, being vegans, food choices extremely limited in the normal course, and the chefs seemed very confused about what vegan food is, which is disappointing; it's rated as a 5 star hotel after all. For a birthday cake, they couldn't make anything beyond a carrot cake!

Very nice hotel in a nice location. Huge beds and probably the most decent infant cots we've come across through our travels - solid wooden cots rather than the usual travel/camp cots. Good food at the breakfast buffet. Very easy to take public transport, even when travelling with an infant and stroller. Loads of nearby restaurants and a short walk to the night market.

Friendly staff, great rooms - good value for money and right on the beach.

Very clean. Spacious. Friendly staff. Relaxed environment.

Great hotel and staff located right by the beach. Get a sea facing room if budget allows. Fantastic pools and very good quality breakfast. We visited during renovations unfortunately so the Javana lounge was closed. No bars open late, not sure if this usual.

An excellent resort for business meeting and/or unwinding from busy life.

Love the environment, the hotel is great but the bangladeshi stall owners was selling things way more expensive than a mall seller.
Worth repeating the experience.
Love the environment, the hotel is great but the bangladeshi stall owners was selling things way more expensive than a mall seller.

The room design is good however having a lock for the toilets is a good thing

Peace be upon you. I spent 3 nights in it. The room service is bad, the rooms are clean and the corridors are less than the standard. The furniture is old and worn out. Not providing the minimum being a 5-star hotel. The bathroom is old and miserable. Not providing bathroom shoes, robes, towels, and toothbrushes.
Reception staff is nice but only with Europeans and Americans or with others !!!!!
I will not come back to him again
Note
Room service is unimaginably annoying. The door is knocked for an hour while you are sleeping so you say don't clean the room

Great resort and sea view very nice location more than wonderful

Room 316 was bright, of a decent size with good water pressure (view not great). Plentiful plug points with steam iron and ironing board. Odd lighting system though where a master light switch meant it switched off half the overhead lights plus bathroom lights. Room had bed night lights and bathroom night light. Breakfast buffet was halal, and generously varied.

We went here during our honeymoon & it was quite nice despite half the hotel being closed off for renovation.
The staff are friendly & efficient & the resort is spacious with lots of activities to be done - family & couple oriented alike.

The resort is walking distance from a variety of restaurants & cafes including a StarBucks if that's your cup of coffee.

Highly recommended though a bit pricy.

Thanks Ed,, I've plan to come again at end of February. I'll take more photo and moments .

Excellent in all its details .. Despite the high price .. Location and neighboring services make him the best

Nice hotel, spacious and quiet. The food is good but pricey.

Restaurant staff is not so polite when handling customer, except housekeeping staff which is very good, always put a smile & greet us.

Best resort hotel in this part of Penang with new renovation completing soon

The hotel is good, staff are friendly only when there have your attention, when checking in to the hotel there was no staff approach us and most of the staff is eagerly attending foreigners then our local people, other then the slow service, hotel is good and fun

Nice decoration hotel. Very pleasant customer service.

One of the best hotels in Penang and Shati is fantastic sand and everything is perfect

Great Experience
Great Staff and friendly
Rooms were nice
Facitlities great.

Slides and water play area were great

Good hotel and services but the amount of noise and refurbishment they do everyday made it not so plesent.

Why so late processing check in, i already booking with full payment 9 days before coming to the hotel.

Nice hotel in Batu Ferringhi. Great location, did not have a great experience with the in house restaurants and would not recommend, but overall the staff were lovely and took care of us well.

Buffet side please help to improve your service, especially an indian bald waiter who is very double standard in taking orders and serve. Dear management, kindly monitor on his performance

Its just a hotel by the beach. Small swimming pool.

Room was spacious and great. Buffett dinner was delicious and worth the $. I'm 98 with lobster, salmon, lamb and all kinds of seafood. Stuff are friendly.

My absolute favourite hotel in Penang! Beautiful swimming pool with lots of trees, wide green gardens, scenic beach and big family rooms.
Swimming pool water was warm which is a huge plus for me!
Customer service is top notch from the reception, restaurants and room service.

The reception at the reception was very bad and the hotel bugs also had no solution

Best thing is the choice of music at the beach bar. Excellent playlists. First time I've been to a resort like this where you don't hear Ed Sheeran, Bob Marley and all the other usual suspects. Hats off to whoever curates their music. Makes a huge difference when sipping a few cold beers during sundown.

Friendly & helpful staffs, nice foods & the room is clean. Will come again.

Had the buffet dinner here on a Tuesday and it was a Malaysian buffet. The food was excellent even have petai amongst the ulam with sambal. Very reasonably priced comparatively. Staff were very attentive. Mind you could have done with a sago gula melaka for dessert. Oh well can't have it all.

Highly recommended to anyone who is in honeymoon specially free breakfast with chef Zakaryia May god bless him

What makes it the best is the view on the beach
The hotel is beautiful and considered the best overlooks the beach

A luxury hotel for married and children, and a movement and for the families of the wing the best accommodation for a number of 4 and the balcony of the ruins of splendor and two toilets and a mobile door to isolate the room from the lounge and Ltinson visit the house in Penang and the hill top mountain