Palisade Medical Ctr Review

WORST HOSPITAL EVER! THE PEOPLE AT THE LOBBY HAVE BAD ATTITUDES! DO NOT COME HERE!

Even if you have a pain level of 10, you still have to wait over 2 hours before someone even sees you. Horrible experience, my advice is go to a different hospital.

Very bad care takes a long time to reach people and everyone from doctors and nurses do what they want they ignore patients very bad care

Walk in to the ER with a lot of stomach pain and groin pain. Hurts even I breath in and out. Took 1 hour to just get checked in and stuff. Another hour in a room trying to figure for a doctor to see me. Waited for ever then doctor as few questions. Left never came back. Wait another 45 min. Still in pain getting hungry and no one came back with any update. I told them I need MRI or ultrasound based on the urgent care I went to before. I waited for ever got up and decided to just leave since I been there this a lot time in pain and no one really helped me. So if You come in here with pain, don't even bother going. It wast of time and they just want to get paid. I asked to just leave at this point. They wrote a note saying I pulled a muscle and clearly I knew that but they was more to it then that and didn't care to look at me or treat me in any way. When I see the bill I am fighting it because I had no treatment or blood work or anyone even touched me or looked at my pain. I been sitting here for over three hours with no update or anything. Pointless. Ended up just leaving.

What an awful experience. I came to the ER with my brother at 11:30 pm after he was experiencing severe abdominal pain and ended up leaving at 10:30 am. We waited 90 minutes to be seen. Waited another 2 hours for basic vitals and a blood exam. At that point, he was told to take a CT scan, which requires that a 2 hour wait after taking a medicated liquid (this I understand is standard procedure). After the scan, we were told at around 6am that the surgeon had to review the results--who was not in yet. We suspected that he might have appendicitis find it hard to believe that the doctor on the floor could not confirm if that was the case as it's a very common procedure. At 9am, the surgeon told us it wasn't appendicitis, and he was clear to leave (his stomach pains were nominally better). We waited another hour to get our exit papers. Throughout the entire ordeal, no one offered updates unless we asked. The room was also frigid to the point where we were trembling wearing long sleeves. Although my brothers pain didn't end up being too serious, it's no excuse to keep a patient waiting for almost 12 hours in extremely uncomfortable conditions without checking in. Shame on this hospital.

Terrible billing system I had a procedure done six month ago and still
receiving numerous billings. they accepted my insure and insured me
that everything was cover under my plan. They used doctors out of
network with out my approval. I will never go back to this hospital.

The intake at this location is very slow The emergency room might as well be out patient services. They might as well rename it "Casual treatment center". If you escape with your life intact, the next round will be with your wallet. One from the doctors and one from the hospital. Your wallet will lose. The billing center will call you at inopportune times and ignore you if you call and leave messages. And then report you to collection agency. Unless you are dying, please stay away.

Worst Hospital ever! Do not come here save your life and go to a different one

i completely hate this hospital just trying to schedule a appointment for an ultrasound alone is a problem..i have a high risk pregnancy and they tell me to hold the 4 times i called and leave me on hold for 25 mins each time, by the 5th time they didnt even answer the phones !!!

DON'T GO THERE!!!!
Please listen to me and not go over there! What they do so many times is literally kill people.They give you wrong medicine, and other shots for other people! These doctors don't know anything about health they just want money! >:(

The reception staff at the ER was very helpful and informative. They were also caring.

Unfortunately the Patient Care Tech who was taking my vitals was not as nice. While I was getting my blood pressure and temperature taken, I was able to peek at the ER. I wasn't impressed and there were a couple of empty beds.

After vitals, I was sent back to the waiting area. I waited about an hour and half to get IV because I was dehydrated but decided to leave without care because the ER was packed with sick babies/kids who needed attention more than I did. The ER wasn't moving fast enough and I felt bad for the babies. Idk what it takes for the ER to admit people but their process needs improvement.

I realized, just because the hospital is labeled a Hackensack UMC affiliate, it doesn't really mean I should expect the same type of reception or service.

I hope I don't get a bill for not being seen by a doctor.

I have to say that coming here for Cardiac Rehab Therapy was a great decision. The staff are consummate professionals who keep you focused on your care. Recovering from a heart attack is a trying experience but the program here is real and productive. Living in this area presents many options for Cardiac Rehab and because of Dawn, Peggy, Harry and Kevin, I am confident that I made the right choice by coming here. Thanks for all you did for me!

I came in with an abscess under my armpit. It was painful, but the staff did a great job in cutting and draining the area. I had to wait a while, but I feel so much better. Thanks.

Nighttime ER nurses and doctors are understaffed and overworked. It is a highly demanding and very stressful environment. However, I have had countless experiences with various nurses and doctors at Hackensack UMC for the past 2.5 years with my brother's battle with cancer, and I am sad to say that our worst experience ever encountered was at this very emergency room just last night. Hackensack UMC in Hackensack is my brother's primary hospital but he was brought to North Bergen (closer to our home) due to the urgency of the situation.

To try and keep the story brief, he was left without the care he truly needed for nearly 11 hours. He had been immediately put on a ventilator for his breathing and his wrists were restrained to the bed rails. It is completely natural for someone to feel panic, anxiety, and pain when having a tube shoved down their throat. He begged to be sedated for hours. I was very vocal in my brother's needs but they were never met. From the very beginning I knew my mother and I were being undermined because she cannot speak English very well and because I'm a young girl. Not once did I ever hear a doctor or nurse ask him are you in any pain, what kind of pain or what level of pain. Instead he was desperately trying to type out on my phone that he felt like he was going to faint, that he needed to be put under. The nurse asked my mother to leave the room so that he can insert a catheter. The nurse comes out of the room, but no catheter. A diaper instead. When my brother needed to be cleaned up, it took the nurse 50 minutes to respond. I counted the minutes. It wasn't until I was standing at the desk unmoving that the nurse decided to help. Oh, and he didn't even do the job. He called someone else to. Unprofessionally shouting in all directions, "Naomi? Where's Naomi? Naomi, I need you to clean up in room 18." Meanwhile he was sitting at the desk chatting and laughing with his colleague. My brother also had chest tubes that were bleeding and leaking since before he arrived at the ER. The night nurse made no effort to clean it up. It was left in the exact same condition for 10 hours. It wasn't until the morning when I could get in touch with my brother's nurse practitioner myself that she ordered the nurse and doctor here to give my brother painkillers and tranquilizers. The ER doctor here actually glared at me when the nurse practitioner asked to speak with him on the phone. Unbelievable. After this horrific experience, my brother was eventually transported to Hackensack Hospital's ICU by helicopter and then went into surgery. This is how urgent the situation was. And yet he was treated like an animal at this ER. Perhaps even less.

This is the first time I've written a review for any institution and I wish it was for better reasons. But I need to strongly voice that the nighttime ER team here at North Bergen is a complete nightmare. This review would not be necessary if my family and I felt that my brother was given the amount of care he needed, even in a limited ER facility. If we even saw just a glimpse of the team's efforts and care. But this ER lacks all of this. Shame on you to nurse Dwayne Johnson, Mr. Jose Kuttappassery, and Dr. Carl Desiderio. The most condescending, uncaring and incapable team of doctors and nurses I have ever met. Another shift of work for them became a night of pain and agony that my family and I will never forget. One that could have been even just a little less painful had the team done their jobs. I will be formally writing a complaint to the management and staff. I don't wish this experience upon anyone else. Do yourself a great favor and try to avoid this place.

Awful service !! It takes hours to care for patients regardless of your need and doctors sitting without doing anything ... I do not return to this hospital I prefer to go to another even if it is further.

Perhaps one of the worst hospital experiences I've been to. Took my daughter for a 104.8 fever. Staff spent ten minutes explaining we should've given her Tylenol before bringing her because temps that high can cause seizures then watched them dilly dally around for thirty minutes trying to find a thermometer. Then the non English speaking nurse made us hold the baby in some weird awkward position to put a butt thermometer in, when I tried to explain it's easier just putting her on her back and putting it in. She gave up, then I called her back and held down my screaming baby in a position she wanted. She tried explaining that there was a special position and I was stupid enough to believe that there's a special way to put a baby for taking a temperature and I had been doing it wrong for the past 8 months. Totally useless, and terrible training since the next nurse just took the temp in her most comfortable position. X-ray tech was awesome, which was a bright side and the PA was pretty good. Nurses sticking in blood test needles struggled big time as well as the blood tech. Not good training. Hesitant and unsure was my bedside manner impression. Everyone was staring at their iPhones most of the time, and barely communicating essential information.

I read lots or negative comments but this hospital is great. I gave birth here and was beautiful to my baby and I and visit them twice for emergency and got priotity care and I have Madicaid. There is lots of apprentice so the environment is young and friendly. They provode a service and we must appreciate. No one is perfect, take care of your health if you do not want to end up in the hospital :)

If you're sick and dying, or hurt, just die. It would be easier and cheaper on yourself and your family than going to this, or any other hospital.

Came in for a tetanus shot. They charged me 700 dollars. Absolute thieves!!!!!! I cannot afford this bill!! It's 4 times what I make in a single month!!!

Been calling for a WEEK now and they wont answer their phones to apply for Charity Care!! Now my bill is going to lapse into late fees and they'll tell me it's MY fault its late!!

They want me to come in person to apply for charity care if I cant afford the bill, but I live in Ohio!! I was just visiting New Jersey for a wedding! They seriously expect me to drive 8-10 hours back to New Jersey, spend a weekend there, just to find out if MAYBE I am eligible for charity care?

They are literally going to make me go bankrupt and these soulless people dont even CARE. They made me wait for THREE HOURS before someone finally walked in and gave me my shot, and then inflated the price to SEVEN HUNDRED DOLLARS because "A doctor diagnosed me." The doctor didnt do ANYTHING!! They walked in and asked me what happened!!! ANYBODY CAN GIVE ANYBODY AN INJECTION!!

I wish I could give 0 star. My toddler daughter was injected with a needle for drawing blood when it was meant for an old women in the next bed. The doctor and the physicians agreed that it was a mistake but was still billed an enormous amount.

The hospital just wants money. Nothing else.

I have a huge bleeding gash on my head. I've been waiting an hour and no one has seen me. In the waiting room I'm treated to bored kids screaming and a lady coughing her germs all over me. This place has always been a dump. Please send your thoughts and prayers!

The worst hospital there in New Jersey the attention of the worst those who attend in emergency give very bad service the nurses are of the worst leave one waiting for the attention is very bad should take measures against that

Worst expirience of my life have to share rooms.Doctors have a 2 hour wait. Unbeliveable!!! The nurse is so disrespectful! I am here more than 2 hours with my 13 yr old daughter. I asked if she can get medicine and they anwser with a stupid attitude!

The medical and nurse assistants are so rude their bedside manner is horrible- Don t go to the hospital just because they change their name and their director from palisades to Hackensack BYE go somewhere else bite your tongue down for a little more pain and take your butt to Englewood hospital .

Tremendous hospital. Very helpful and attentive. The meals are very good.

My wife doctor sent us to this hospital for delivery and experience here wasn't that bad. I still remember this place where my son was born. The staff here is great I think

The bad emergency no good nurses no service no sttaf nothing there good bad experience with this huspital emergency if you go there you wait two o three awars people there very sick and broukan with kids waiting if you speak with nurses no respond never i go there deses not emergency it s bad

He was excellent! I came to ER with my mother in law as patient in Hackensack palisade hospital and he make sure he checked everything for her from top to bottom and asked everything that she could ever be feeling or had felt on symptoms. Very caring we loved it! Keep the good work and caring Dr.Molina!

Waited over an hour for paperwork. Could not find the doctor. Everyone is on their cell phones. Room 15 in th ER has no heat.

I went to this hospital with my mom in the morning and then they sent her back home around 7 pm but 3 hours later i had to bring her back because she was with high fever, and the girl from the emergency enter she was like rude she didn t want to register my mom a because she told me she was discharged and and the doctor gave her medication already , my mom is diabetic she was with urinary infeccion and 103.2 fever then the nurce come the frot and she told to that girl to register my mom. Finally she did but she was so rude!

They have misdiagnosed myself and my wife aswell. The emergency room staff are incompetent. DO NOT GO HERE! All they do is charge to see you. They do quantity over quality.

TERRIBLE PLACE to go if you have emergency. I attended ER on 12/2019 with very deep finger cut. ALEX MOLINA, MD and nurse even never attended and practicing student had no idea what to do. After 4 hours I left with NO TREATMENT AND HUGE BILL. By the way I called two numbers for guest relations 100s times, they never picked up and never returned calls.

Very bad. Service. They do over charge. For. Nothing. They just tell you to take Taylenol. Very thesaponted. I never recommend to nobody. 1400 for taylenol. So expensive

I had an MRI at Palisades recently, and it wasn't at all a good experience. I was told to arrive an hour in advance of my appointment, which I did. I finished intake in a half hour and then waited for another 90 minutes because they were running behind. Afterwards, I told them my orthopedist had requested the images and was informed that I would have to pay $10 to the cashier in the lobby and then wait for the images on CD and send them to the doctor myself. 2 weeks later they still hadn't sent the results report to my doctor (I'm not happy with the orthopedist's office either for not following up on this as they promised). When I finally phoned myself, they said it was because they had no fax number for the orthopedist's office, only a phone number. I pointed out that I had been there in person for the procedure--OBVIOUSLY--and I would have been happy to phone the doctor myself to get the fax number, had anyone told me they didn't have it and didn't intend to get it. I give them two stars only because the staff are friendly and nice, although not big on follow-up.

Went to visit my Mom over the weekend, and brought my 3 year old son with me. Mom had fallen and was recuperating at the hospital (she's not sick). When I arrived at the hospital, security stopped me and said I couldn't bring my child with me inside the hospital. I was told there was a state-wide emergency ban on all children inside hospitals. When I called the general number for the hospital during the week (several times), the automatic answering service that directs your call, did not mention any ban on children at the hospital. I checked the Palisades hospital website and there is no warnings about this. I checked their Facebook page and it lists the hospital as CHILD FRIENDLY. Bad communication to the public about visitor limitations. Who is running this place? Do you think it's a good idea to inform visitors WHEN THEY ARE ALREADY AT THE HOSPITAL that children aren't allowed? If there is a state-wide emergency policy, why aren't you communicating it all over your website, FB page, in the automatic switch board answering service?

There are a few gems in this place like a great anthesialogist and a few good nurses and drs. Other than that the place is subpar. The majority of the staff is uncaring and unorganized. Noone seems to know what is happening, you have to repeat yourself often. There were nurses in the maternity ward facetiming with family vs assisting us patients that needed help. I live close by and thought I would go in for a simple delivery here (big storm the day I delivered). My son and I almost didnt make it out alive. My upstairs neighbor went in one night to the emergency room here and said never again. I also went to the emergency room with my grandmother a different time and the manager (phillipino lady) was super uncaring. Moving forward no matter what the condition, we will drive further to get proper care.

One of the worst hospitals to take any children. Uncaring nurses and employees.

I have been a patient more than once at Palisades. Each and every time that l have been there, I was well cared for by the entire staff.

Terrible service, they never informed me that the doctor was not part of my network, so I have so far paid 800 out of my pocket, plus the ct scan i just got a bill for. I went home after they diagnosed me with vertigo, but the doctor never even looked at my ears, since I didn't feel any better, went to urget care and they told me I had a ear inflammation. Will never go there again.

Terrible, the staff attends lousy, they are very racist, you have to be an American citizen to be treated with a little kindness. I went with my daughter, she is autistic and the nurse treated her very badly, they did not let my husband who is the father of my daughter pass, and to ask for an excuse for school it took an hour, they have to change the staff immediately.

The emergency room in that place sucks! the service too. I took my mom there who felt very bad and we were there for more than 12 hours waiting...

4 Congratulations to the hospital for the excellent attention of Dr. Carlos Lopez. and his Nurse. God bless this Cuban Dr.. Thank God and him. He left a very delicate state.

Worst of the worst hospital I ever been. Waiting to be taking care off for three hours. People were with pain and the front desk nurses didn't care enough to take those patients inside. My relative went inside twice only for the staff to take his insurance information only and then wait another hour. I do not recommend this hospital. Go to Hackensack Hospital or Holy name In Teaneck. Run away from that hospital.

worst hospital ever i could rather drive 1 hour to anoter hospital than to this one my daughter fell down some stairs and we went to the hospital we waited like 3 hours in the waiting room after that they just gave her a pill then told us to leave.

If you want to die then go to this hospital, doctors doesn t care.I 2 Back bones fractured And was crying a lot but doctor only checked me one time for few seconds and didn t allotted room and told to my husband wait and I waited 2 hours out side, when I Said I call to police then doctor came to see me. I did urinate on bed nurse didn t come when I called 4-5 times in the morning, I waited 2:30 hours. Every time nurse was coming very very late for urinate. It was so terrible. Please don t go in this hospital. I will never recommend.Not all the doctors are bed service but some doctors are no good.

Terrible, staff make you wait eternity and don't listen to patients should be investigated by the state

DO NOT GO HERE IF YOUR HAVING A BABY THIS IS BY FAR THE WORST HOSPITAL IN NEW JERSEY THE THINGS I'VE SEEN IN THE LABOR AND DELIVERY HERE IS JUST SAD AND ITS NOT LIKE ANYTHING GETS DONE WHEN YOU COMPLAIN. I'VE SEEN NEW WONDERFUL NURSES LEAVE THIS DEPARTMENT BECAUSE OF HOW SOME OF THE OLD ONES TREAT THERE PATIENTS THAT CANT SPEAK ENGLISH THEY PICK ON THEM BECAUSE THEY KNOW THEY'LL NEVER COMPLAIN AND THERE VOICES WILL NEVER BE HEARD ITS SAD THAT A NEW MOTHER OF ANY RACE/ORIGIN IS TREATED LIKE THEY DIDN'T MATTER BECAUSE THEY DONT HAVE PRIVATE INSURANCE AND USE THE STATES CHANGE YOUR STAFF AND MONITOR PATIENT EXPERIENCE NOT ONLY IN THE DAY TIME BUT ALSO NIGHTS!!!! DONT ASK ME TO CALL TAKE ACTION WITH YOUR STAFFFFFFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The worst hospital ever. And,I gave them chance,for at least 5 times,what me myself or going with my husband. The reason why I kept on going there is because it is the closest one to my home. Never got any diagnosis, while in other places I would go to the end of solving a problem. I really think that all the doctors there are dumb,unfortunately. My experience is based on emergency room only. The staff is nice but doctors are very incompetent.

I have been trying to communicate with the speech therapy department for weeks, I have left many messages and nobody has contacted me.

E.R Room is Worst..My Son had Headaches and Vomit..he Is 13 year old..A Lot of Noice..Staff talking and laugh ..They doesnt care about it..They left 3 Blood Samples in a Small bag..without Label and nobody care..he Did Pee after a Big Seizure..Nobody care about Change his Bed or Change my son Wet Clothes..i did without Help..
..Also A Pediatrician Dr. SHe got Bad Manners..They Couldn't find a Vein to make Blood work..asked for a Room..She refused ..or thinked about transfer to Hackensack hospital..Told me That..was no way about Room for him..Because he did Another hospital a Day before ??
How a Kid who is really sick is gonna recover him self in E.R Room After 7 hours There and 3 Epilepsy episodes...Bad Experiencie for Us
..Finally they Did Transfer to Saint Peter Hospital in New Brunswick

..Dont Go There if you are Really Sick !!

Good people, good service, nursing staff really good

Went into the emergency room for the 2nd time this weekend in severe pain. I kept being told they would get me something for the pain. But I was there over 3 hours before I could get any medication, and that's only after crying and pleading with whoever passed by my bed that somebody please help me. Most of the staff saw me, looked away, and passed by without any concern. Right after finally getting some relief the doctor said they were going to discharge me. He still had no idea what was causing my pain and offered me very little information. I told them I didn't want to leave without a better idea of what's happening. At the very least, the other Doctor, Dr Molina, came by after and actually explained some things in detail. He's the only person in that place that seems to have a clue and a decent bedside manner.

excellent services and great professional doctors and nurses

Not sure why few people have negative reviews here, we were at ER and staff was really good, no waiting for ER room like JCMC has most of the times for 2-3 hours waiting, did all the tests quickly and shared reports and doctor was assigned immediately who answered all questions and cleared all doubts.

this is the worst hospital ever. I am pregnant and was having some bleeding, i went to the emergency room and was made to wait 3 hours before seeing a doctor because they had no beds. When they finally got a bed and checked me a man came into the room and told me i had to leave, i asked if i can at least get dress as i was still in the gown with no under wear and bleeding and he said no just exit the room. i was placed in a chair, when i asked for a sanitary napkin or at least some tissue, the nurse said no just wait till someone comes to me. i was at this hospital for 5 hours only because i really wanted to ensure nothing was wrong with my pregnancy. I will never go to this hospital again even if i am dying.

This Hopital is by far the worst hospital I ve been to I don t know how they re still operating I was treated very badly the staff were rude and there was a man there in a wheel chair that got strangled ... don t come here ever it s the worst hospital around

Don t even step in this place! Disorganized, extremely long waits and unbelievably high bills, double charging for one service. Try Columbia, it s way way better. I will never step foot in any of Hackensack hospitals ever again!

The other bad reviews are very much true....waited 3 hours to hear the doctor tell the nurse when asked about the pain medicine,"I'll get to it when I get to it"....waiting 7 hours at the hospital is no fun, it's even worse when you feel like they make you feel ignored.

STAY FAR FAR AWAY!! This "hospital" is one of the absolute worst. Not only is the billing/admin department a mess like most hospitals, but their doctors also can NOT be recommended.
We went to Palisades/Hackensack for a simple biopsy, and they took a week to get us results... that were then incorrect! They mis-diagnosed cancerous cells as benign! Good thing we went to another hospital and got a real diagnosis and treatment plan. (in fact, the doctor at the other hospital shook his head and couldn't believe it when he saw the incorrect report from Palisades).
As for their billing department, they told me they were an in-network hospital for my insurance plan and then later sent us a huge bill saying that a certain department/doctor was "out of network." It took me over 6 months to resolve the issue and the hospital was no help, my insurance company was the one who assisted.
As another example of how inept and unorganized this place is, I also know someone who received a bill from Palisades some 19 months after their ER visit there. STAY AWAY!!

I don't get why all the bad reviews. This hospital is great. The staff in the emergency are wonderful and compassionate. I was attended to quickly and best of all with care and efficiency. Thank you to the staff at the emergency room you are all a wonderful group.