Palisade Medical Ctr Review

The worst worst hospital ever. I visited the ER when I was 4 month pregnant because I was bleeding. I had to wait 3 hours in the waiting room, no offer for bed or anything. I was feeling dizzy after bleeding a lot but even I explained they did not care. Every patients in ER seem not happy for waiting such a long time. Honesty, if I knew I had to wait in the waiting for 3 hours, I wouldn't come to ER. I would rather lay down and rest at home. It was shocking that they charged me 3,500$ for the terrible ER service. I am glad I will not be delivering there.

I went to Palisades hospital for a ring removal from my finger. The staff was very pleasant and helpful. They did everything possible to not break the ring, but unfortunately it had to be cut. Shortly after, it was removed thanks to the young female doctor and the nurses. I appreciate all of their help and I will go back in the future.
Thank you so much!

My issue is with Nurse Cynthia on the forth floor. She hung up on me while I was asking a question about my mother who was very ill then when transferred again she wouldn't pick up the phone. Then the nurse who was assisting me asking if Cynthia had picked up I said no and requested a superior then so was placed on hold. Only for that same nurse to pick up and tell me she was the nurse in charge. That department of nurses play to many games with ppl and are unprofessional.

This place is horrible. Worse than DMV. Took my daughter here for severe abdominal pain and fever. The Physician assistant quickly checked her and confidently said diagnosis is strep... my daughter was tested for strep. It took 2 hours for the results to came out. Guess what??? IT s NEGATIVE!! Now what?? They don t know what s the next thing to do. I ask the nurse so what now.. she said wait what the doctors says. The PA came back and told me I don t know what s wrong with her. I swear her throat was swollen. shaking my daughter and asking what bothers her. He decided to prescribe antibiotics anyway and I said NO! Why would you do that? She tested negative and you ll give her antibiotics? Do not take your kids here. This place is awful

Admitted to ER Thursday April 19th, spend all day due numerous test conducted. The improvement is amazing both admitting and ER staff were superb. I am a state employment retiree and owner/resident of NORTH BERGEN, I am proud of this Hospital

DO NOT GO HERE. By far the most unprofessional staff with a nasty attitude towards patients!!! The employees at this establishment seem to think only their time is valuable and the patients have an entire day to wait for an appointment. I was always under the impression appointments are made to honor NOT ONLY the doctors time but the patients as well. If only negative stars were a thing.

Doctor Natasha A. Cuffe and nurses were wonderful. They are so professional and definitely recomend them. Thanks alot.

It does not take care of you as I am pregnant with pains and for them. I would attend 7 hours and then wait for the result 5 hours omg is much apart what you designed them Sentra z u. I hate and it comes out x the other one is very bad hospital are crap

I got into a situation and woke up in this hospital. The attention I got was first class in the I.C.U. I never had to wait more then two minutes for anything i needed.

So they are so busy today rooms are divided in half it fit patients with a divider....no privacy I'm not sure anyone would be comfortable having an unknown roommate listening to why you are in the emergency room today..Intake is asking personal identifying information in the waiting area . HIPAA dosen't apply here?

My private doctor also works at this Hospital committed malpractice and they're covering up for his mistakes they gave him info for me to see a specialist and he is refusing to pass it along I called the hospital and met with the same results now I see I must take legal actions

We arrived with my husband it was a quiet day 2 people waiting for nothing more, and we were treated at 3 hours sitting without any patients

I will never in my life go to this hospital again. The ER decided to take it upon themselves to write things in my chart that were untrue, things I never said during my visit there. Clearly the staff either has hearing problems or do not have a clue on what they are doing. Also, they do the bare minimum when treating you. I went to them Tuesday, all they did was give me a breathing treatment. I went to the Hackensack location the next day and they gave me breathing treatment, ekg, a venous Doppler, and a cat scan. They went above and beyond to make sure everything was okay. Palisades is the absolute worst! They reminded me why I never go there. Holy name and the Hackensack location are the only places I trust and will go to from now on.

I have never had such an awful experience with a lab until yours. I go to get blood every 3 months and thought since I live down the road to try the Hospital versus driving to Lab Corps. NEVER AGAIN.

Last Friday, not only did I have a woman who could not get a vein that was as clear as day. She continues to poke around under my skin after I told her to stop. I started crying.

This morning I have a Doctor's appointment at 11 am. I awoke to his office frantic trying to get the blood results. THEY WERE JUST SITTING IN YOUR LAB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! There were instructions on my prescription to have them faxed.

HORRIBLE

Emergency room services has to be the slowest i have ever seen!! No service whats so ever, so disappointing and frustrating to come with a sick child and have no one to speak to about in 35 min.

It's the worst Hospital ever service is bad bad bad

If you value your life, avoid this horrible excuse for a hospital. I've seen better care and attention at a clinic in a third world country than here. Absolutely horrible ER intake, horrible bedside manners by nurses and doctors (who will only see you for 2 minutes, if that). I feel bad for the few good and caring workers (like the janitor who had to yell at a nurse to look at my wife after she was bleeding out in front of others in the waiting room while waiting without being attended to) who are stuck working here with such horrible coworkers.

Everytime i visit this hospital i have no problems i guess ER is getting all the bad reviews. I'm soon having my baby here

I know that Palisades Medical has a bad rap, but I had no choice recently and took my elderly mom for an emergency. She was admitted with tri-lobal pneumonia and was in grave condition. If not for the immediate care and assistance from Dr. Poojah and her team, my mom would not be here today. The doctors, nurses and aides took excellent care of her and were very attentive and caring during her almost 2-week stay. And the place was immaculate. The cleaning crew was there twice a day. I will never breathe a bad word about this hospital. Our experience was outstanding!!!!

Worst hospital ever. If I have to rate it again, I will rate it zero. The nurse was full of attitude (particular the one who served us) and the ER assigned us a out-of network doctor, which the hospital supposed to know my insurance provider after the admission. The hospital billed us over a thousand dollars and Dr. Dominic Ruocco, M.D. billed us $315, who later refused to negotiate with my insurance provider, for diagnosing my 3 yrs old daughter with high fever on Sunday morning. The hospital actually got paid for $490. A total of $805 out of my pocket for a fever diagnose and over the counter medicine. This is definitely the most expensive and overrated hospital in New jersey.

Since writing my original review the director from Silvana has reached out to me. She handled my concerns swiftly and professionally. I am very happy with their services.

My first visit there on March 13 couldn t have gone better but now they get zero stars if I could put it as such. Last night I saw a great doctor for five minutes and a lovely nurse and after the shift change I received the worst care I ve ever gotten. The second nurse was very unfriendly and didn t seem to care about my pain level. I asked for water and never got it until 2 hours later. She was more than happy to be cheerful and friendly with every other patient within earshot. The second doctor was arrogant and smug left me in pain for an hour and a half and then accused me of drug seeking . I m well aware of the opiate crisis in this country. I get pain medicine prescribed to be by my general practitioner only and I have received maybe two other prescriptions outside of that relationship from surgical procedures in the last three years. I don t see a pain management doctor because the issues I suffer from don t really require that specialty. No one seemed to grasp this. My physicians are all in communication and I have never once abused opiates and my prescription history clearly shows that. I forgot about one small prescription on my history which was provided by them on March 13th after a very painful albeit minor surgical procedure in their ER and this doctor Immediately and repeatedly called me a liar and a drug seeker. It seemed as if he took pleasure in this behavior and practically laughed at my reaction and pain. I asked to see a print out of what he was looking at so we could discuss it further and he refused. I had to get a doctor from the other side of the emergency room to do that for me so that we could review it together and prove to him that he was wrong. He still refused to apologize or acknowledge the fact that my pain level had not subsided. I will be filing a complaint with every single member of senior staff from the CEO on down. My general practitioner will also be providing a letter stating that I am not an opiate addict and I am carefully monitored and that is why he s the only doctor that prescribes the medication. Drug seekers typically repeatedly go to emergency rooms with vague pain symptoms demanding IV medications and prescription medication to leave with. I demanded nothing I cried in pain and received no care, and when he finally came to see me he did not care to hear me out about anything I was there for. Being called a liar repeatedly caused me to have a very adverse reaction, caused me intense anger, anxiety and a great deal of stress and I am sorry for yelling and cursing. But my pain level was at a ten for hours, I had been crying for over an hour watching other residents and techs and nurses walk right past me with zero compassion! The only person who stopped was the security guard!! On top of being treated horribly and did I mention I m diabetic and was never checked once for a blood sugar level or asked if I needed to take meds or drink water or eat after making clear I had not eaten much that day. low blood sugar can cause confusion and make someone quick to anger. Guess this doctor didn t read my chart or skipped the classes on how to treat diabetics in the ER. and a random nurse shouted at me from across the room to shut up. And when I asked for her name upon leaving she called me disgusting to another worker she was chatting with. What!?!? I have never in my life been accused of drug seeking nor has anyone ever spoken to me like that in an emergency room. I am shocked after my first experience that this is what happened. And When I left the security guard felt so bad for me he gave me a Gatorade to help stabilize my blood sugar not doctors not nurses the security guard! Bless him. But I m never going back there unless God forbid I m in an abulance unconscious with no choice.

It is probably the worst ER I have ever been in. I came with headache , diarrhea and abdominal pain. It took them about 2 hours to call for me and they gave me a chair to set on! not a bed which is the first time i experience this. Secondly the PA (physical assistant) came after 1 hour of setting and asked for blood and urine samples which i provided. Nurse came in and gave me dehydration injection. So far it is good. Now after 30 minutes or so the injection is finished and was waiting for about 1 hour for someone to show up and disconnect it. My abdominal pain increased and needed to go to the restroom and was triggering the nurses call button. But they simply ignored it and shut it down. I finally managed to call one of them and asked it to be removed and she says oh it is still not unhooked? I ran for the restroom but it was too late I wet myself because of the diarrhea. I asked for a class of water and nurse said need to check if u can drink water which she never came back to tell me. They simply do not care. Now after 5 hours of waiting for results I ask if they are ready and they said yes doctor is reviewing them. So far after 6 hours I still did not see a doctor even though l asked to talk to him. PA says I am working with him and that is it. Finally test results came and they say nothing wrong and they need stool sample, they did not even bother to give me container when I did my urine sample 5 or 6 hours ago! To do my stool sample. Is it not the first thing you ask for when you have diarrhea? And PA says it takes 1 day to be ready.
I don't recommend this hospital to anyone and I am talking about the ER specifically.

Edit
So finally I was able to talk to the doctor after 6:30 hours and he seemed very nice and explained the situation for me. He said he talked to my primary doctor and they are going to wait until stool culture is ready

Elizabeth, the front desk lady at the ER is a nasty and rude person. Change ur attitude sweetheart or change your profession when dealing with people who are in pain

It is IMPOSSIBLE to contact anyone at this place. I provided insurance information when I left and they somehow LOST my private medical information. I received an absurd bill and when I tried to provide my insurance information AGAIN, I couldn't get through to anyone. I called 10 times a day for two weeks and left 10 messages and the woman who works in billing has never picked up or returned my call. I'm convinced she doesn't actually come to work.

The service on this hospital is horrible specially the emergency room.They dont have enough beds and doctors to help all the people instead they make you wait hours at least I was 3 hrs when i decided to walk of away .I hope I did not get charge for this type of service in other words " Choice other medical Center"

I went to this hospital a few months ago because I had a broken foot. My doctor sent nurses to look at my foot but never actually came to see me herself. The nurses were great and super attentive. However, I received the wrong treatment because the doctor, Christa Patrick never actually came to see my foot. The nurses looked at my foot and then described it to her. Based on their description, I received X-Ray on my ankle, knee and hip, but never an X-Ray on my actual foot. A few days later I had to go to another doctor and receive numbers tests that this doctor missed. According to her expertise, I was able to walk without a problem and yet months later I still can't walk properly. The best part is that I have to pay the hospital bill (which I am fine with) and then there's a doctors bill. The doctor NEVER saw my foot and clearly didn't provide her expertise so what am I paying this person for?!

Also, just wanted to give an update that I had a meniscus tear on my knee and dislocated bone after seeing another doctor.

I was a patient at Palisades for 7 days after suffering from a severe seizure 3 1/2 years ago. All of the doctors, nurses and support staff were wonderful.

Absolutely horrible. Every experience I have had at this hospital has been negative. More recently I was rushed to the hospital due to a fever, fainting and constant vomiting and unfortunately this hospital was the closest. When the nurse asked me about my weight she asked, are you sure? And then proceeded to tell me the weight she felt I was. She then decided to take it upon herself to inject Benadryl into my IV after I told her I had a negative reaction to it. When I started reacting negatively, she told me to relax. I had to ask another nurse to flush out the medication because I was reacting so horribly. The original doctor concluded that I had MIGRAINES- however, a new doctor came in and determined it was the flu. They didn t give me any medicine and after FIVE days I was only getting worse. I took it upon myself to seek another doctor and I actually had a viral infection as well as pneumonia. HORRIBLE hospital.

The worst hospital I have been, so disappointed My husband had been having cough and some flu symptoms, on March 11, 2020 my husband woke up having fever so, I called my health insurance looking for a doctor, I called them and they said covid-19 cases are beginning around so I have to take him to the emergency room. First I called the hospital to know if they take magnacare, my health insurance. I went there, they did covid-19 test, it's negative so they (hospital) told my health insurance my husband went there for nothing. My husband wasn't imagining he had headaches cough etc...Now I got a bill of $1,294.00 and the health insurance doesn't want to pay it because the hospital said that.

My only complaint is that their are too many patients for each nurse..

If you ever need urgent medical help you should avoid this hospital at all costs. Not only they won't be able to help you but also they will misdiagnose you.

Tube my baby in this hospital. Excellent attentions of all staff. Thank you

For weeks and weeks we've been calling and calling and calling their financial department with NO answer.Is anyone even IN that department? Are we people paying you literally an arm and a leg to do NOTHING? I wouldn't be surprised if someone died here due to their negligence.

First of all we've been waiting in an EMPTY waiting room for 30 minutes, and another 30 in another waiting room, and we waited 2 more hours just for a doctor to stick a needle in my husband for 3 seconds.

We've been billed tremendously for something as simple as a shot, and we've been trying desperatly trying financially to do something about it. No one is answering the phone, yet they have the audacity to send us letters saying we aren't doing anything on our end and we still owe money. And the ONE time out of many attempts someone answered the phone, they didn't know how to handle cases of people with medicaid out of state. We also GAVE them our medicaid number during that call. Yet nothing became of it, and we received another letter saying payment is due. And that's OUR fault????????? If you want to get a good laugh for a ludicrous price, go to this hospital.

And don't give me the copy paste answer about calling "guest relations". We've been calling that too, with no answer. DO your job and pick up the phone. The american healthcare system is a JOKE.

BE CAREFUL!!! They don't know what insurance they take. I verified with them that they take my insurance before I went and found out later they were out of network. I found this out by getting a bill from them in the mail. When I called them to complain, they didn't care and informed me they would keep billing me until I paid.

They don't care about their patients here. Luckily, I was only here for X Rays. I hate to see what happens to the people that are inpatient here.

*Update..After my insurance company gave them additional money, they sent my account into collections. The collection company then told me I have to basically fight with my insurance company. So sad that the hospital screwed up and they won't deal with any aspect of their mistakes.

This is a place for simple stuff. If you have a serious problem hurry & go elsewhere.

Worst experience ever no people skills in ER .Girl just barks a command and expects that's it. I asked to speak to my daughter she tells me sit and that's it .then kept ignoring my request politely out of my mouth. She then called security an Angel Lopez came out with another gaurd to intimidate me said all I asked was to speak to my daughter a second same thing have to wait can't go in told him all I asked was to talk to my daughter who finally came to door. Then he flexed his position told me to leave HIS HOSPITAL or police was going to escort me out.So I left after 30 second talk with my daughter around his shoulder because he wouldn't move .So I personally don't recommend this HOSPITAL TO ANYBODY TILL THEY TRAIN THE STAFF IN PUBLIC RELATIONS! signed Offended by ignorance to public . signed a concerned Grandfather!

My relative was recently in this hospital and I am sorry to say that some of the Nurse Assistants and some Nurses are rude and lack professionalism. I expect to be treated with respect when I ask a question about the care of my relative! One of the nurse assistants (Grace) needs to be educated on how to speak to people and how to be pro-active. Every time I asked her for her assistance she always had an excuse and another nurse assistant had to step in to do her job! I had to speak to the floor manager and asked that she not assist my relative and another nurse assistance replaced her. Unfortunately, we had no other option but to take my relative to this place. I asked the supervisors to please take note of these issues and do something about it.

If I can give zero stars I would .
If that s called the emergency room
It s supposed to give you good attention
I went there with my friend who is pregnant and needed special Attention
Went there at 11:30am . Just waiting for results
Until 3pm
And nothing came out
I mean!!!! where in the world the results take sooo long
They think you don t have a life , you don t get hungry or you don t have. Job
It doesn t matter what time you get there
Even if the emergency room is empty
Seems like they re all chilling and not worrying about anything At all!!!
You have to constantly remind them you are there , basically you have to be mad and go crazy for them to really pay attention to you.

I had shoulder surgery two weeks ago. The staff, all the way from admission through my release could not have been nicer. The hospital is extremely clean and well-organized. There were plenty of staff members who were able to help any patient with any need they had.

I m a very patient person but 5 hours waiting in ER is about to change that .

The last 3 times I have been here were all horrible. Had pneumonia, went to hospital, because I was homeless they sent me out with antibiotics... The next day unable to breathe I went to Meadowlands where I was in the ICU for 4 weeks and ALMOST DIED. Was out of my psych meds, went to the hospital as told by the SUICIDE PREVENTION HOTLINE... They put me in a chair and said sorry this isn't an emergency and basically told me to get out. And don't reply with call guest relations, they're a bunch of shills trying to avoid you getting sued....

Very bad service.. bad staff members .. the patient comes in healthy and then discharged death ... this is a very bad hospital. The staff doesn t care at all with patients .. if it is possible I ll put zero star

I drove one hour to see my brother and his new born daughter. The men at the lobby were ridiculous! Yes visiting hours were over but if they wanted to they could have let me in. I told them I would take no longer than 10 minutes and they said that s what the other person just said. I m not the other person. If I exceed 10 minutes, simple, you can come and ask me to leave. Attitude they had was vile! I will make sure to tell many people to go to a different hospital!

My brother was brought into the ER, with difficultly breathing. Three hours later was dismissed. As we were leaving the lobby, he started all over again. It took forever for him to be seeing by a nurse and four hours later he s told he had pneumonia. 24 hours later since he was admited still no antibiotics. Had to ask for breakfast, lunch, and at dinner time, oh you didn t get dinner, kitchen closed already so they gave him a sandwich.
They think they did a great thing by adding Hackensack to its name. Both places, Palisades and Hackensack are filthy dirty, and most of the staff is very nasty. The reason for the one star is my praise for Nicole, the beautiful young girl in the ER that really tried to make my brother as comfortable as she could. When growing up I used to hear my mom say if you want to live do not check into Palisades General, patients that do, leave in a box
Unfortunately, a lot of this is lack of training and the fact that the insurance companies in NJ are the worst because of our Democratic Party.

I had a wonderful experience delivering my baby there, plus all the service during my pregnancy. This is an amazing hospital. Nicole (nurse) das really attentive of everything.

I'm specifically reviewing the fetal medicine section. The people running the office have no idea what they are doing. Today we had an appointment at 3:00. The same day they call us and asked to come in earlier. I work for a living , but made the necessary changes to accommodate them with my job. Well, they told us to come in at 1:30pm. Guess what? It's 3 now, and we are still waiting. Its a shame since the people that actually do the ultrasound are professional. But the front office staff needs help on how to schedule appointments. We've waited over an before but why did they call me to reschedule? Ridiculous!

I had to take my aunt to the emergency room, my plan was to take her to Hackensack or Englewood, but she was in so much pain, I thought it would be cruel to make her wait the additional 20/30 minutes it would take me to get her there.

We arrived shortly after 4:30pm and it was nearly 10:00pm by the time anyone gave her any pain medication or something to wet her dry lips. We left at 10:13pm and the blanket that was promised her at 4:55, had still not arrived.

Every time I approached the nurse, I was told they were waiting for the results of the tests... HOURS after the tests results had arrived, I was told the doctor was too busy to analyze the results. In the meantime, I am watching the doctor socialising with the staff.

Truly... if you are looking for medical care, no matter what they tell you... DO NOT ALLOW YOUR LOVED ONES TO BE CARED (HA!) FOR AT THIS HOSPITAL.

It is the worst hospital in the world and I had many bad experiences in that hospital, the last one was with my 5 year old daughter who had fallen from a chair and had broken her nose and spent an hour in the waiting room and spoke with several doctors to see when I was going to attend and they told me to wait and there were almost no passengers in the chairs sitting, I had to make the decision to go with my daughter to Hoboken hospital, wonderful care of that Hoboken hospital, I was attended to immediately, thank God no major ills happened to my daughter, but if it is for that hospital my daughter is bleeding in that emergency room, I do not recommend to anyone that hospital is the worst of the worst, I remember being in Cuba.

Terrible experience at the ER both times i went with my son and my elderly mom can't believe how this hospital remains in service...you are ignored in the er for hours and then when the docter comes he has know idea what he is saying...never will go here again....englwood has amazing service if you want a good hospital

What a horrible hospital! If you want to die sooner than come here. The nurses are incompetent. The supervisor seems like she is a hurry to go nowhere. Too many excuses just to do the basics.

Emergency room wait time 2hours. My son has 101degree fewer and wait 2hours. Don't come this hospital

If you have the option, do not choose this hospital. I went in last week after being referred to the ER by a PromptMD. We were checked in quickly, but the ER staff was rude, and extremely lacking in bedside manner. For starters, they inserted an IV into my left arm (the vein they used is the vein all doctors choose when I've had bloodwork done in the past, and there have never been issues) and the IV was so painful I wasn't able to lift or move my arm without shooting pain and numbness that stretched all the way down to my fingers. I asked the nurse if it was normal to be that painful, and she said "well, it's not supposed to feel good." Okay.... The nurse also tried to administer fluids through the IV, but she wasn't able to get it to hook in properly, so she wiggled the needle around. It still didn't work. I finally asked if it was possible to take it out and try the other arm. While I was waiting, someone (who was actually amazing) from the transport team came to get me to take me to the ultra sound room. I asked her if we could remove the IV before the test, and she asked three nurses/techs in front of my husband and me, and all three responded the same, "No, I'm on my break. Find someone else." I understand they were on a break, but my issue is they didn't care that they said this IN FRONT of me. At least talk like that away from the patients. There is plenty more to my visit, but I'd just say to go to a different hospital, if you have the option.

STAY FAR AWAY!!!!! This hospital has no professional etiquette whatsoever. My mother was seen this past Saturday in the "emergency room" and it was the longest wait for literally everything. When someone finally came to her(after she had to mention it to the girl verifying ins) he didn't even introduce himself but did prescribe her pain meds which took forever to get to her. Once the nurse finally came to give her the medication she didn't even know who was the patient since she asked who it was AND she also didn't scan her bracelet before giving her the medication so she could have been giving the medication to the wrong patient. Then once told we were being discharged we waited for 2.5 hrs and still NOTHING!! We went up to the nurses station to see what was taking so long and they brushed my mother off several times. After growing anxious and being annoyed by the rudeness and sarcastic responses from the staff we ended up walking out. My poor mother, in pain left the "emergency room" with no discharge papers, no follow up notes and also no medication for the pain. This facility is the worst and I'm surprised it is still standing and running for business after being so horrible to their patients. Hackensack did a mistake when they merged with this facility. ALSO don't bother calling the guest relations number since no one picks up that phone anyway. Smh

I went to the emergency room for a horrible stomach ache I was having....prior to my visit I went to two regular family practitioner MD 's that gave me anti - acid medication. Couldn't take the pain and the emergency room at Hackensack Meridan "Palisades" was able to tell me it was my gallbladder within 45 mins.
Finally an answer. Thank you. I know working in the emergency room is very difficult with patients pulling you in all kinds of direction....very stressful...thank you for your kind service!!

The worst experience of my life. I have been alive for 42 years and have never seen a nurse unable to insert a needle until today. My son is 5 years old and had to receive a fluid IV. My son is strong for his age but three nurses collectively couldn't insert the needle and he was bleeding all over the place. It was very amateur and i think the administration needs to revisit there nursing ER team and teach them how to not only deal with children who are afraid but to also learn how to adequately give an IV. In addition, they also have the worst bedside manner. If they treated us like that i can only imagine how they treat the immigrants of the community, who monopolize the percentage of the community. My brother in-law who is internal medicine specialist has given me the proper protocol on how to make a formal complaint. Disgusting!

I went to this hospital last night with my 11 week old. One would think going to the ER with a brand new sick baby would mean good care, right? Well, brace yourself...

Upon walking into the ER my husband and I approached reception with our newborn. One of the receptionists completely ignored us. She didn t even look up from her screen. The other one that helped us was extremely rude. He was confrontational, off putting, demeaning, and wouldn t take his earphones out of this ears when speaking to us. I had to raise my voice so the whole waiting room could hear me and repeat my child s problem 4 times because he couldn t hear me when I m three feet from his face and then he still mispronounced it because having his earphones in his ears is more important than listening to patients or parents or anyone else for that matter. (For the record it s RSV, NOT RSB!!!) Receptionists are the face of the hospital. They let you know what a hospital is going to be like. Congratulations!!! I ve never met worse receptionists in my life.

My child s primary doctor had called the emergency department (or departnment as it says on the back of their sweaters) and told them we were coming and what tests to run and also what treatment to give my baby. This required an IV. My husband and I had to hold our baby while two nurses tortured her for 7 minutes to get the IV in. Part of the treatment my baby required was fluids and anti nausea medicine. They gave my baby the anti nausea medicine fairly soon after getting the IV in, but we waited for the nurse to come back with a saline bag and she never did. I had to personally go to the nurses station and get a nurse to come back and connect a bag to the line after 45 minutes! You would think that they would be busy. I observed them very busy indeed. Eating at desks. Laughing. Gossiping. Being on their phones. The list goes on. When it comes to wait times, they are worse than the DMV! Not to mention, the staff at the DMV is more professional.

Finally, we see a pediatrician. The hospital s own personal pediatrician after we had been sitting in a room for more than 5 hours and my baby had two rounds of IV fluids and anti nausea medicine. The doctor walks in and tells me that my baby looks great and is sick because of the way I nurse. Well, I ve been talking care of children (including infants) for 17 years. I know how to feed a baby and burp a baby. It might be my first time nursing, but I am confident I know what I m doing. I m sure all the vomiting and listlessness my baby was going through had nothing to do with RSV or maybe even a cold or anything else. (That s sarcasm in case you couldn t tell.) It s not smart to blame a problem on the parents when the child is already sick and the baby isn t even capable of holding down Pedialite.

Also, if they are going to put a plastic ID bracelet around an ankle, don t buy the whole look it turns it s not as tight as it looks baloney. It practically cut into the ankle.

Also, you have to pay for parking, $7. I asked them if they validate. They told me that you have to show your hospital paperwork and they wave the fee. Let s talk about HIPPA!!! Have you ever heard of it? You can t be forced to share your medical issues with anyone and no one can share them without your consent. Now this is a hospital. People go in there for all sorts of things. Like STD treatments and cancer treatments and AIDS and shrinks. Anything you can think of. You have to share confidential information to get parking waved? I bet people pay the $7 just to have their private information kept private.

My final issue with this hospital. I actually went through their ER 10 months ago. I was pregnant and had abdominal pain. After 8 hours of being in the ER and being mostly ignored they told me I was having a miscarriage and sent me on my way. Well, I have the most amazing and beautiful miscarriage in the world. Unfortunately we were billed for everything, even doctors whose names didn t appear on my paperwork. Our portion of the bill was 4x as much as having a baby. So thanks!

This hospital is the worst, we got to the ER at 8pm, we are still at the hospital and it s already 12:15am and the doctor has not attended us yet. Do not come to this hospital!!!! It s the worst. I promise it s not worth coming here.

Too dirty the hospital, and babies do not give it the preference they need......

I had made a previous comment on this hospital based on negative post I read before my surgery and before my very first visit to this hospital. I had my surgery on February 24, 2020 at Palisades Medical Center. I have to say that I was very pleased and satisfied with the courteous and professional service I received from all staff members. The staff, nurses and doctors were professional, friendly and made sure that all patients were treated with respect and dignity. I fell at home, safe and all my questions were answered. Also, I spoke to other patients on the floor that were there waiting to be called and they also gave me a wonderful review about their previous experience at Palisades Medical Center. I would not hesitate to return to Palisades Medical Center for all my medical needs and emergencies. Thank you Palisades Medical Center for providing quality and professional services.

Care quality OK. Bureaucracy is out of control.
Took me 11 hrs to take my mother home after the doctor had authorized her discharge. All due to failures in communication between departments. A streamlining or retraining is due.

All the nurses, techs And doctors I worked with where kind and helpful. While no one wants to have an ER visit I m glad I came here and was cared for.

This is the worst hospital ever like it doesn't even deserve this one star I did a test at home it was a positive and I went to this hospital to get blood work done to make sure and in 3-4 hours and only took a urine test and they said congratulations and send me away and after that I went to englewwod hospital which they did urine test blood work and they put serum they took me to a ultrasound and actually gave a prescription for my nausea and for prenatal vitamins and a week later they actually called me to say how is everything just asking me how i am .. from now on the only hospital I will be visiting is englewwod please do not go to this hospital because it is a waste of time and nothing in return

Excellent attention super clean nice good treatment I was impressed especially the Cardiology department all the staff is admirable kind many professional ethics Congratulations

My 6 yo daughter was vomiting for 24 hours and I brought her to the ER at my pediatrician's instructions. The attended to my daughter right away and got her checked in. The dr. came in within 15 minutes of our arrival and he made my daughter comfortable. The nurses were excellent handling all the testing, which required blood tests. Eventually my daughter got an IV to rehydrate. She didn't cry once. I wasn't expecting much, but got a lot. Overall a very good experience.

Worst hospital ever been too, terrible customer service, just was with my cousing supporting her because she got hurt at work and the person in charge just kicked me out and her entire family out.

I wish they had zero stars. This is the worst hospital I've been to. Every single time. Everyone from the cleaning staff to the doctors is equipped with a bag of attitude. Last visit was because I was hit by a car. Not ... a car hit my car.... a car hit ME. Back, neck and head trauma. "Sorry, we don't have any beds, so, you'll have to sit in this wheelchair." - Seriously? I had to ASK for Xrays. I had to ASK for an MRI which they wouldn't do. Seriously? The doctor was a hack. The closest thing to being a doctor was drinking a doctor pepper.

Previous time I went I sat in the waiting room in the middle of the night for 3 hours. There was NO ONE THERE. Then they put me in a room alone for another hour. NO ONE CAME TO SEE ME. I ended up walking out and driving to hackensack hospital. If you want guaranteed bad service, guaranteed malpractice and guaranteed long term health problems, Palisades is YOUR hospital. They'd better not send ME a survey.

Updated:
This is an updated review but for the labor and delivery and post-partum sections of this hospital. As I mentioned before I was afraid of giving birth to my baby in this place but for reasons I rather keep private, I ended up here. To my surprise I had the best experience and both teams went above and beyond to see that I did. From the beginning they showed concern, kindness and sympathy to my feelings. They were very careful in making the right choices so that my baby and I would have the best and safest outcome. I specifically remember nurse Kaitlyn, Ivana and Ana, they were real angels and made me feel like I was more than just another patient. I would definitely recommend this hospital for future mom's to give birth in. I want to thank the whole team including doctors, P.As, anesthesiologist, nurses, maintenance for helping me bring my bundle of joy into this world.

Old:
Had an ultrasound appt at 1 but had to register at 12pm. It is 3:30 and I still haven't been called. First excuse was that there was only one person working, then they said the machines were down, then they said ER patients were ahead of me. I am here to do an ultrasound because my baby at 39 weeks is showing an abnormal growth and can't leave. I am concerned for my baby but if it was up to me I would have left this trash hospital. I will not come here to deliver even if this hospital was next to my house. I am so frustrated right now I'm in tears and am not feeling well.

Worse experience ever, crazy how my boss had to call ( since he works in palisades harborage ) so my sister can get treated after sitting in the emgernecy for 3hours with 103.5 fever.

Poor quality and poor care is not recommended for ANYTHING

Terrible service at this hospital. This is in no way reflective of their doctors. Rather it's reflective of their billing. I've spent over 10 hours dealing with bills. Firstly, despite me giving my insurance information twice, they decide to not to process it. I had to make 4 phone calls in order to remedy this (because of course there are 4 separate bills associated with my one visit..... this isn't the hospital's fault but rather the horrendous medical system's fault). Then once I get this fixed... there were 3 separate problems with me paying it. This last one, I've called the billing office repetitively to fix this. My insurance says they are billing me less, and the hospital disagrees with them. My insurance won't spend the time to fight with the hospital and therefore I have to pay the difference. Meanwhile hours I can call these guys are in the middle of the day. Since I work and it costs me money to spend time on the phone, it's wasting my time and money in more ways than one. Please stay away from this hospital and billing system, it's inefficient with workers who are either incompetent, who just don't care or aren't paid enough to care. But as a consumer we can't really do anything about it, who can shop around when you have a medical emergency... even if it's an in network hospital.

This hospital is not bad, it s awful! I got there at 8pm and left at 2am to tell me at the end they couldn t help me and needed to see a particular specialist. The staff here are busy talking and making social life instead of taking care of the patients. Will never be stepping foot here again.

The Dr's are very good and have a nice bed side manner. The problem lies in their inability to produce income. They do little things that most hospitals in America provide as standard. An example is the amount a person pays for parking and tv per day. Trust me yo u can't afford to get sick here. See has a 3rd world feelNo

We recently had baby there and it was an awesome experience in Palisades medical center..

This hospital puts an assistant to a doctor who goes through doctors to take care of patients, so without putting his hand they take results without knowing what happens to a patient.

I went to Prompt MD for swelling and pain in my leg after traveling. I was given a script for an US to rule out a possible blood clot. I was told I could go anywhere to have the procedure and went to the nearby Hackensack Hospital in N Bergen. This procedure was performed on a Monday. I called Prompt MD on Tuesday early evening and they had not received the results and was advised to call and have them sent. Unfortunately, there was no answer at the hospital in Radiology. I called on Wednesday and was told the results had not been read and could take up to 72 hours. I wonder why this is?! Had I gone into the Emergency room initially would it take that long? Also, why is an employee working with a frequent dry cough during a pandemic? I am a nurse and am extremely disappointed.

My name is Nairis Alvarez and I am outraged, hurt by this hospital. I was pregnant and they had me with treatments to dilate three days, my son Mateo Vega was born without oxygen, purple and they gave him seizures and now I was diagnosed with Microcephaly due to the trauma at birth. I demand that this hospital close because not only my son is affected, many deaths have occurred in this hospital. Please never go to see you in this hospital. My name is Nairis Alvarez and I am outraged, hurt by this hospital. I was pregnant and they had me with treatments to dilate three days, my son Mateo Vega was born without oxygen, purple and they gave him seizures and now I was diagnosed with Microcephaly due to trauma at birth. I demand that this hospital close because not only my son is affected, many deaths have occurred in this hospital. Please never go to see you in this hospital.

After my dad was in a car wreck on Sunday (1.28.18), the hospital called and told to "come quickly your father is sick and in critical condition." When I arrived, i was told he was in bed 7. When I went to the bed 7, I saw him there, dead. No warning, dr, or nurse. Before leaving, the nurse handed his wife a bag of his belongings. I asked if his bracelet, which he wore for 50 years, was included. She assured me she put all his belongings in there watch, wallet and BRACELET. When the wife got home, the bracelet was not there. Not only is my dad dead and their procedures unconscionable, most disturbing, they stole the bracelet and I robbed me of a precious and lasting memory.

Awful experience! Never again! Waiting for 3 hours! 39 weeks pregnant! Are you kidding me! To wait for 3 hours just for ultrasound?!Ridiculous! Worst experience ever!

$10000 bill for cat scan and they left me out in the middle of the night and I had to walk home!!!!!!!!!!!!!!!!!

Horrible experience in the ER.., very unprofessional .. The nurse tried to pull the polyps in my nose out with a tweezer, and it started bleeding.., they are very rude also.. I watched they made this elderly lady that couldn't hear well sit in a rolling chair for 2 1/2 hours and she was complaining it was causing her pain., the nurse comes and starts screaming in her face like she's stupid .., it's disgusting ..,

The condition of the parking lot and the riverfront walkway says a lot about this facility. Flooded grounds after rain, geese poop everywhere. Filthy.

The computers were down when I got to the ER. The front desk people were asking me personal questions in waiting room loud enough for everyone to hear the conversation. I saw a doctor for maybe 2 minutes and he quickly wrote me out prescriptions for medication. The medication he prescribed didn't work so I had to go back to the ER a few weeks later. I choice NOT to return to Palisades Medical Center. The other ER spent more time talking to me, actually took blood work, and put me on the correct medications, ultimately solving my problem in days. Then the bills arrived. For the same problem, same insurance, no blood tests, and hardly anytime from the doctor... they billed me $275 MORE than the other ER!!! I would NEVER return to Palisades Medical Center!!!!

Today I had the most unfortunate experience at Palisades. I rushed my four year old cousin (Emiley) to the ER because she had blood coming from her nose and left eye. The receptionist questioned my relationship to Emiley. In a nervous panic I informed her that she was my cousin, I also told her that the mother was on her way. They were refusing to admit her in because I was not the mother. When I gave her the mother's info to call her they dismissed it and waited until she arrived. Upon arriving they took Emiley's info and finally allowed us to enter. I took Emiley to the ER because there was something extremely wrong with her. Instead I arrive there to be told by 4 nurses in the span of 2 hours that nose bleeds are common and there was nothing to worry. They wanted us to accept that response without seeing an actual doctor. While I appreciate their training and experience, they are NOT doctors. To my surprise the doctor herself graced us with her presence to tell us that we needed to see a specialist because there was just about nothing she could do. JUST ABOUT! When she asked us if we noticed if Emiley was behaving lethargic. We told her yes. And she is also complaining from a headache. Again we were dismissed and told that in her profession opinion there was nothing wrong with Emiley. So I wonder why ask us? It's very unfortunate that even in the US we have such lack of care and professionalism is the healthcare field. I wonder how long they would have made us wait if Emiley's mother would have not had time at work to answer her phone? Would it have been so hard to show compassion to ease my nerves? Not only did they make us wait almost 1/2 hour to admit Emiley, but they watched as I hugged and cried her. Without feeling.

One of the worst experiences i have had in the ER. No one cares or knows what s going on. Only one physician in charge and if there is a true emergency you better buckle up as you will be spending a LONG time waiting. I am a medical professional and worked in a hospital in the past but I have never seen anything like this before. Unreal!!!!!