The service team at Pacific Specialty is always my go to team for challenging properties. They are always so nice and friendly. I like to kid around with them and they make my day go by faster. Everyone I have talked to is very knowledgeable and super helpful. I highly recommend using Pacific Specialty.
I've had Pacific Specialty Insurance for several years, and yesterday was thr first time I had to contact them. I was quite impressed with the professionalism and the prompt response to address my inquiry. Would definitely recommend this insurance. I didn't get the name of the representative that helped me but she was absolutely amazing.
Our home had water damage that ruined the walls and wood floor in the kitchen and dining room. This happen during the peak period of COVID last year. PS got the restoration company and very quickly and safely. Because the wood floor was throughout the first floor, we knew it would be a big project. PS worked with us to reach a fair determination of the damage. We had four different quotes to do the work but decided to wait until it was safer to have people in the house. PS was very understanding and let us decide when we were ready. They processed the claim quickly, provided moving services, temporary housing, and maintained excellent communications. PS changed my opinion about insurance overall. I really felt they had our best interest in mind and understood how stressful taking on a big restoration project can be even without a pandemic.Debbie, our Sr. Claim Representative was outstanding. I highly recommend PS.
Deborah is my new favorite Insurance friend... fast, easy, and pleasant service to work with. I would recommend Pacific any day - after years and years of dependable service, through many many motorcycles over those years. Two thumbs up!
Would give it negative stars if possible. My mom called last year to file a claim after the wind took off the roof shingle. They sent someone to inspect and were gonna cover the cost. Point being they messed up the check 2 times and it had to be sent back because of "possible fraud". It has been over 6 months easily and the rain water came in the house. It was coming out of the walls, the light fixtures, and random places on the ceiling. The beds got wet, tvs, game systems etc. And when she called they said it's not their fault and they won't cover any damage. They already admitted it was their fault in messing up the check 2 times and the roof hasn't been able to be fixed. This isn't the first time she called nor the first time water has gone in the house. Wouldn't recommend this insurance company to anyone and would advice anyone to switch insurance companies if possible.
It's a great company to deal with. They offer very competitive products for Homeowners Insurance. The customer service is also really great.
I have been with Pacific Specialty Insurance for many years for my motorcycle insurance. Think theirs customer service people are very nice and helpful and their price is very reasonable. I have recommended them to many of my friend.
I'm a broker for Pacific Specialty. We work with several insurance carriers and I have found them to be responsive and very helpful to me as I work to service our clients. I'm very happy with Pacific Specialty.
Pacific Specialty has always been super easy to work with and things flow so smoothly that I always feel good recommending them to clients looking for the best insurance. A special thank you to the customer service representative named Kirk who helped me with about 3 clients in a row and was the most helpful and genuinely nice customer service worker I've ever had the pleasure of being helped by.
-Marlene
I'm glad we have our homeowners insurance and earthquake insurance with Pacific Specialty Insurance. Matt Tackett, you're the best! We had no idea about filing a claim but he explained it well, helped us with the processing. It was a surprisingly fast and smooth process. He sets a high bar with this one and with the overall service. Excellent work, service and fast response times! Thank you!
pacificspecialty.com