There is a bad company. Coarse against the customers. Just don't show up and if you call you will be treated as old garbage. That this company still has customers is a miracle. never business with this company.in the beginning everything seems fine but after that you are once again a number but less than shit
CHANCELESS ORGANIZATION DO NOT ENTER THE SEA WITH THEM ....
No seurve 45 minutes on the line no one answers and if I call choices 3 that is business then it is immediately answered that it is strange
I am very dissatisfied with the service of Paans and the handling!
Maintenance contract signed for one-off maintenance. This would cost 94.50 per service, excluding any malfunctions and including VAT. Mechanic has been and cleaned our boiler. He has noted that the gas block may be leaking, but has not replaced anything because my boiler is still under warranty. Have a new mechanic come next day (other company) and he says that in all likelihood there is nothing wrong with our gas block. He has the block checked, if the block is not broken, he puts it back. To my surprise I receive an invoice of 173.01 from Paans. I have to pay call-out costs and 2 hours of wages. I do not understand this, because I have signed a maintenance contract for only a maintenance of 94.50. And this includes VAT. And no call-out costs of 44. When contacting me by phone, I am told that the following has been explained verbally :.
Not included in the agreement:
The first maintenance for appliances with overdue maintenance or installation defects. The first time, the contract does not apply and the boiler is inspected first and replaces what must be replaced at the full rate and call-out costs.
I indicate that this has been told to me, but it belongs to contract number 2, a top guarantee service contract and I have not signed it. That would also make sense if someone has an old boiler and wants to enter into this contract. But I we a new boiler and have therefore opted for contract 1.
Paans stands firm and believes that he has been clear and that it is normal that it is not mentioned in the contract. If I get it over the phone, they say it is enough and they believe they have been transparent and clear about this. In the appendix you will find the contract types. I'm done with Paans!
Super bad employees / service !! Thursday evening my boiler did not work, no contact .. Friday morning 8 o'clock called only after 3 o'clock someone came to see, but could not do anything because a part had to be replaced. The only option was to wait until Monday without hot water and 4 people in the house. Then Monday 1 hour agreed only at 3 pm someone came who was unfriendly ..
Three appointments for a service and nobody showed up any of the three times...Three days off from the work for nothing!The excuse was a problem with their system...
you have an appointment between 10 and 12 so you stay home all day they do not. Call them at 16:00 it is said that the person was there at 11:30 and she did work and a little later there is said yes the person was there at 2:30 pm but you were not at home and the coupons were on to say that you were not at home. so you are actually just called a liar while you have stayed at home and have not even done your shopping. just too bad this company is time that other people may maintain the stove of colorful living
Super bad service ... 4 times made an appointment with 2 of them they did not come without calling.
And today, 2 hours before they have to be there, I received a call that it will not go through ... that's how you get rid of your days off
I do not recommend spanish service .. there are companies that meet their commitments
Super bad service made an appointment and mechanic with various excuses 2.5 hours late!
Mechanic comes by in the morning for maintenance on the central heating boiler. I come home in the evening at 15 degrees, so I call Paans. I get a lady on the phone who is so blunt and rude, it just shocked me. A technician couldn't come by in the evening (while they have a 24-hour service) so I had to sit home again the next day until a technician comes to fix it. Firstly, I have never asked for this mandatory maintenance, have never been bothered by anything and am now in the cold. Then of course everything can happen, but to respond to me on the phone in such an incredibly rude and service-less way is really unworthy of people. I speak of shame !!!!
Thanks to the Paans company, I can sleep in a cold house for another night without hot water. Paans24 / 7 does not apply during the weekend, there is an 8 to 5 mentality. Because of the housing foundation, I am attached to this ball tent that still has to learn to comply with agreements, I am not complaining about the service of Paans, because they do not give ....
Very poor communication! They cannot meet an appointment between 1 p.m. and 3 p.m. If you call afterwards, they first say that 'they will be there soon'. If you call again, she says that the technician still has to go to 2 addresses and then comes. But the very 'friendly' operator also says that they cannot see whether the engineer is running late. But she suddenly knew that he still had 2 addresses before he came to us. I say late, I make another appointment early in the morning. Go and look in the planning, apparently in Timbuktu, because she puts you on hold. That takes a long time, and that while you have no time and someone is waiting for the technician at home. I'm calling again. the next 'friendly' lady says that I had hung up, I say no, you put me on hold. Just stay on the phone! And it really doesn't matter if you enter 1 or 2, because you always get the same on the line. For malfunction or for maintenance. The next appointment is in a week and a half, even though I say I no longer have any hot water. Doesn't matter at all. Between 8 and 9 a.m. I say what time does the technician start, yes 8 o'clock, but she cannot guarantee it. I say I start home care at 7 am and then I am really with the client, anywhere in the neighborhood. No, according to her, the engineer can come across anything on the way and not be with us exactly at 8 o'clock. Well we are curious, because this has a sequel.
What I also find strange about Paans is that the two of them meet each other and wait in the street with us in the afternoon until the end time and then drive back to Leerdam. What a company, thought it was almost bankrupt, but now I understand why, it just doesn't work. Especially the ladies on the phone, disgusting! They do not accept the customer getting angry. They also don't understand anything, because the engineer is protected. I said, I will start with the engineer next week, but that is not allowed, because he has nothing to do with it. Well I say, it has everything to do with it, because he has to communicate with the planning if something fails and apparently that doesn't happen!
The mean thing is that they always put you on hold if they can't handle the conversation !!!
Their service hour is until 21:00 but i call them 20:00 and they could not help me.They fixed the problem in the cv and after 3 days it happened again the same problem!!!
The lady on their customer service was super rude! She actually screamed at me because I wanted an explanation for something. Customer service in the Netherlands is known for its low quality, but it has really set a new standard.
20 minutes on the phone to reschedule an appointment with one waiting for you, not normal. If I had just ended the conversation, they would just come to Jan with the short last name.
VERY POOR SERVICE FROM PAANS, is not the first time
that this is how it goes
Come as usual appointments do not let you for 45 minutes on the phone
This last week of March 2018, Jacob and Adrie installed the central heating in a very professional manner in my Vestia rental property in The Hague. I am very satisfied. And they left everything neatly. Again thanks a lot.
Very bad service and ridiculously high cost for little quality.
Firma Paans heeft ooit bij mij (+ - 6 jaar geleden) mijn stadsverwarmingsunit vervangen. Na het vervangen alleen maar ellende tot op de dag van vandaag. De unit werd toen vervangen en ik had daarna geen warm water meer. Wat betreft de unit die is zo aangesloten dat je alle draden ziet zitten en zijn weggefrommeld aan de voorkant en als je niet oppast je een schok krijgt als je toevallig de meterstand gaat opnemen. Absoluut niet professioneel en netjes gemonteerd.
Heel vaak is firma Paans terug gekomen en kon er niet uit komen, waarom het tapwater niet heet werd en waarom de radiatoren niet goed warm werden. Firma Paans lag de schuld bij mij neer. Ook werden de overige radiatoren niet genoeg warm, met name in de woonkamer. Ook dit was gebeurd na montage van de unit. Na het vervangen (de unit, zie bovenstaand) door Paans (na heel veel moeite en gesteggel via de rechtsbijstand) is het nooit geworden wat het ooit was geweest. Water is een stuk minder heet en de verwarming, met name in de woonkamer wordt nog steeds niet echt goed warm.
Kort samengevat: Unit niet goed aangesloten en gemonteerd, dit geldt ook voor de bedrading. Veel te weinig warmte in het hele huis. Destijds kon ik geen review schrijven, vandaar nu alsnog. Paans heeft mij (via rechtsbijstand) een stukje schadeloos gesteld. Nadat het allemaal was afgehandeld bleef ik van Paans een tijdje spookfacturen krijgen. Heel naar allemaal. Mijn advies. Ga nooit met dit bedrijf in zee tenzij u problemen wilt.
Friendly and very neat employee, who should you keep Paans !! (New boiler)
1 STAR MUCH TOO MUCH !!
It is of course easy to earn from a contract with housing ...
Paans only works in blocks of half a working day. Indication of time they can not stay home geven.Halve day ... 1300 to 1700
no mechanic ....
Half an hour trying to call nobody answers !!
After completing the online form you will finally receive a call at 6.15 pm that the technician will not manage. That was already clear ...
Report a leak after loss of pressure in the central heating system, not a fitter ... where did the water go?
Well known by now ... in my ceiling
Updated: Sunday, November 3rd ... still pressure loss of heating system ... water coming through the bathroom light down ...
Again Paans called (unfortunately no other choice due to rental property), you will be called back (called up to 4 times with the same answer).
There is no call back at Paans, not even in dangerous circumstances !!!
No response from Paans so cold shower for longer. Via the contact form is worthless. Calling to get in touch takes a long time.
Today again Paans firm at my door to solve the malfunction of my resume and now they are back with a wrong expansion vessel which is not a one time time but every time again! Make an appointment for the third time. What a worthless Service !!!!! has this company !!!
I think this company employs its staff
Special work place got that. People unlimited are not normal but a bit turned over and phone lady who was hell got a lady on the phone who is so rude and rude, it just shocked me. I don't dare to call anymore, I do call mitros
Best regards
Service gericht monteur die de handen uit de mouwen steekt.
Komen afspraken niet na. En als ze komen, komen ze tot de conclusie dat ze een ladder nodig hebben, die ze niet bij zich hebben. Vervolgens hoor je niets meer van ze. Waardeloos, ook telefonisch word je van het kastje naar de muur gestuurd. Degene die er over gaat is altijd aan het lunchen en het beloofde terugbellen, dat gebeurt natuurlijk niet...
Om te beginnen met de positieve punten: Ik werd telefonisch snel en correct te woord gestaan en er werd ook steeds snel een afspraak gemaakt (meestal al de volgende dag). De monteurs zijn vriendelijk en houden zich aan de 1,5m regel. Jammer genoeg kunnen ze geen exacte tijd geven wanneer de monteur langs zal komen (tussen 8:00u en 17:00u), dus zul je daarvoor een hele dag vrij moeten nemen of thuis moeten werken. Helaas heb ik in twee weken tijd drie monteurs over de vloer gehad die allemaal de storing in de cv-ketel niet hebben kunnen oplossen. Het digitale display van de ketel gaf aan dat er een storing met de stromingssensor was, maar volgens de eerste Paans-monteur lag het echt aan lucht in de waterpomp. Nadat de pomp vervangen was door een andere monteur zat ik de volgende dag weer met dezelfde melding. Toen is er weer een monteur langsgeweest en die zei dat het 100% aan het bedieningspaneel zou liggen en niet aan de sensor, ondanks dat de ketel dit aangaf. Hij had geen idee hoe dit op te lossen en heeft uiteindelijk een afspraak gemaakt bij Nefit zelf. Nadat de Nefit-monteur twee dagen later de sensor vervangen had deed alles het weer naar behoren. Waarom er door de monteurs van Paans steeds om het sensorprobleem heen werd gedraaid is me dan ook een volledig raadsel.
Cv boiler did not work anymore Sunday in the afternoon, through the housing corporation connected to firm Paans, explained the situation, the first employee creates an expectation that the technician can come by in the evening and that he will contact me. 3 hours later no answer, so I call myself and the employee indicates that it is incredibly busy and that the technician will contact me around half past eight. Around 10 past 9, someone from the firm's planning is calling ... saying that the technician is not going to make it tonight and that it will be tomorrow morning ... the irritation is starting to increase somewhat as the first employees lied. After some discussion I give an agreement and ask what time the technician will arrive tomorrow morning, suddenly it will be the end of the morning / early afternoon. I indicate that this is not a service and that I am calling the emergency line for a reason. I might as well have waited until tomorrow to get in touch. The employee comes with a nonsense story that they work in blocks for the housing corporation. What a useless company.
Not even worth 1 star
The company deletes unfavorable opinions
Lack of professionalism, zero skills, the work to be commissioned must be performed by another company
I do not recommend it, I hope that I will not have to use their services for the second time
Worthless company, have been waiting for filters since October, and now have called 3 times and do not deliver other excuses and again, Is now 5 months, these are really amateurs, very hard to reach, long hold etc etc, recommend this company Not on
lusha.com