Second time ordering from them, wont ever order again. I bought a bushel rifle scope online only to be told that the item was unavailable for 2 months, I called and asked if they had any similar scopes in stock they responded that they had a similar item but it was $120 more so as I was in a hurry I agreed to the exchange and immediately paid the extra $120 dollars I note there Waterhouse is currently closed. The following day I received an e-mail informing me that the item was being shipped directly from the manufacturer this is the second time this has happened. I found the same item in stock at another retailer for $90 less I called to cancel the order and he an argument before they agreed to the refund which to date I have not received. Middle men marking up the price of items they can’t provide.
Questions about OzHut
What is OzHut?
OzHut is an online shopping destination and retailer based in Bayswater North, Victoria, Australia, specializing in lifestyle products. The business offers a range of items including telescopes, binoculars, motorcycle jackets, breathalyzers, and picture frames. They also provide a showroom for pick-up services and have been operating since at least 2020 based on the earliest reviews.
What specific products does OzHut sell that customers frequently mention?
Reviewers often mention purchasing telescopes, binoculars, rangefinders, bubble wrap, and eyepieces. One customer specifically noted buying a Baader Hyperion Zoom eyepiece, while another mentioned needing a 100m roll of bubble wrap for moving.
How does the ordering and delivery process work according to customer experiences?
Customers report that orders are typically processed and posted in record time, with some arriving in just a couple of days despite national delays. However, one reviewer noted an experience where an item was unavailable for two months, leading to an exchange for a similar scope that cost an extra $120.
What do reviewers say about the customer service and staff?
Many reviewers praise the staff for being friendly, helpful, and patient, with one specifically highlighting an employee named Celine for her perfect follow-up emails. Some users also noted that staff stayed extra time after hours to assist with finding rangefinders or other items.
What are the main complaints or negative experiences mentioned by customers?
Negative feedback includes an item being unavailable for two months, resulting in an extra $120 charge for a similar scope. Another customer mentioned that a scope and binoculars did not arrive for almost a month, leading to unanswered emails and a credit card chargeback process.
Does OzHut offer any specific services like pick-up or express delivery?
Yes, the business offers a pick-up service from their showroom and has been noted for providing express delivery options. One customer mentioned adding a small fee for express delivery to get a roll of bubble wrap to Tasmania quickly.
How does OzHut handle issues with manufacturing or backordered items?
The business has a track record of promptly arranging replacements for manufacturing issues, such as a MiniAz GTi. They also manage backorders effectively, filling orders as soon as supplies are received and keeping customers informed through regular updates.
What is the claimed delivery time frame and how does it compare to actual experiences?
OzHut claims a delivery time of 3-7 days, but one reviewer stated they could not ship within this claimed window. Conversely, many customers were amazed by the lightning-quick delivery they actually received, with some orders arriving in just a couple of days.
Where is OzHut located and what is the contact phone number?
The business is located at Unit 2/21 Research Drive in Bayswater North, Victoria. The provided phone number for contact is 0393441350.
What makes OzHut different from other retailers according to the reviews?
Reviewers highlight the combination of interesting products, competitive prices, and professional responsiveness. The ability to process orders in record time and the passion of the staff are frequently cited as differentiators.
Who is the ideal customer for OzHut's products and services?
OzHut appears to suit customers looking for specialized optical equipment like telescopes and binoculars, as well as general lifestyle items. The business caters to both local pick-up customers and those ordering online, including those in remote areas like Tasmania.
How recent are the reviews and what is the most recent date?
The most recent review on Trustburn was posted on April 16, 2025, making the feedback highly current. The earliest review dates back to February 2020, showing a consistent stream of feedback over several years.
What is the overall sentiment regarding the value and price of OzHut's products?
Customers frequently describe the products as offering good value and competitive prices. One reviewer specifically mentioned great value and fast delivery, while another noted that the price was a factor in their decision to agree to an exchange for a similar scope.
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17 Reviews
Scope and Bino's hasn't arrived almost a month later. Several unanswered email this last week, filling out forms for a credit card chareback now.
it s my first time to puchase here and Celine is very patient to me and she's service attitude is very good.i'm so happy she is in this store.
Good value and fast delivery. I had a small manufacturing issue with my purchase (MiniAz GTi), but they promptly arranged for a replacement. Based on my experience, I would certainly recommend OzScopes. Charles.
Interesting products and generally competitive prices. Pick-up service from showroom was quick and friendly.
Very friendly and helpful staff. Stayed extra time after hours as per my request and helped me with a rangefinder that I was looking for.
Great service and passionate people. Have purchased two telescopes and accessories from ozhut and could not be happier with price and customer service. Will definitely be back again.
I contacted these guys through ebay because they had previously sold a knife that I was missing from my set. They said they would get back to me when they had more in, and much to my shock (companies always say they will get back to you - right?)... I just got an email from them. In my book, that's top flight customer service.
With most delivery times stretching out to a week or more due to increased on-line ordering Australia wide, I was amazed when my order arrived in just a couple of days. Ozhut processed my order and posted it in record time. Well done Ozhut.
Good quality, good value, professional and responsive! My new Baader Hyperion Zoom went to backorder, but my order was filled as soon as supplies were received. Great communications from OzHut Pty Ltd. Very very happy with the eyepiece!
I am moving and desperately needed a 100m roll of bubble wrap. On Sunday I sent my order thru knowing that it would be sent out on the next day from Melbourne. I added a small fee for express delivery as I live at the bottom tip of Tasmania. It was amazing that my roll of bubble wrap was at the post office on Wednesday whereupon I collected it and rushed home to continue packing. What a relief. What fantastic service! Thank you OZHut!
I bought a telescope through OZHut and they were so kind and quick to update me on my order. I found the customer service workers amazing and patient and willing to keep me informed. Would definitely buy from them again!
awesome customer service, amazing products and lightning quick delivery. I couldn t be happier with my purchase and wouldnt hesitate to recommend these guys to do your business with. a very satisfied customer
So rare to find a company that offers fabulous service these days but Ozhut ticked all the boxes for me and more. They have been an absolute pleasure to deal with. I want to make a special mention of Celine who I dealt with from the start - an absolute delight in all respects - her follow up emails were perfectly timed and on point every time. Thank you Celine, you are an absolute star and an asset to this wonderful Australian company. Well done guys - keep it up! Kind regards, Sue
Just picked up my order, could not have been a better experience. Very friendly helpful staff...thankyou Anne
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About OzHut
Online Shopping | OZhut - Australia's Lifestyle Shopping Destination. Range of products like telescopes, binoculars, motorcycle jacket, breathalyzers, picture f
- Website
- ozhut.com.au
- Phone
- 0393441350
- [email protected]
- Address
- Unit 2/21 Research Drive
- Categories
- Retail
