Overhead Door Company of Fort Wayne Review

I would never use this company. NO customer service support. Terrible!

I was looking to replace my garage door and opener, the residential salesman will not meet on a weekend (the only time that will work for my wife and I). So they lost this sale. A friend said they did an excellent job fixing his garage door, so maybe their service department is good.

Very expensive company to deal with. They charge very high prices on jobs and they are not friendly to work with.

Quality workmanship, excellent customer service, honest, informative and very competitive pricing. Our garage doors work like new.

They say on their website that if they can't service your garage door the same day, labor is free. Then they give you alot of fast talk about how apparently servicing the garage door is coming and spending five minutes just to tell you what's wrong with it. Then say they can't fix it for a week. Explain to an 85 yr old woman why, when she makes an actual service call, that the free estimate is considered same day service. She feels taken advantage of. In my personal opinion, it seems like a bait and switch. I take my reviews seriously, and tend to err on the side of caution when rating a company. But I 100% DO NOT RECOMMEND Overhead Door for any reason! One more thing, they didn't say we can't do it for a week because we have to order parts. They said we can't do it for a week because we are too busy!

Not helpful at the physical location but helpful over the phone and at your home. Always quality work but you sure do pay for it

Called. Same day service. Gave my home a great garage door and new heavier springs. Thanks .

Great place. They replaced my entire garage door opener, I mean the entire assembly, within a few days of me calling, and they did it for a fantastic price. Brandon was really good to us and looked out for us the whole way. I appreciate the service guys, new unit is wonderful.

We've had them to our house twice, and the service was fast and courteous. We also thought the price was very reasonable.

The 2 young men that came out to repair our garage door were very nice and professional. The repair didn t take long at all, maybe 30 minutes. The price of the repair was definitely reasonable too! We will definitely utilize Overhead doors services again and highly recommend them to anyone that need repairs! Thanks guys! We greatly appreciate it!

Technician came out to my house same day when we needed a repair fast due to incoming cold weather. Very professional and got my door in working order. Returned a few days later to replace the vinyl that needed replacing and even helped me find a coupon for 10% off on my phone! Would call again.

I had them fix my garage door in which they told me even if I wanted to get it fixed they couldn't do it till Monday. They fixed the garage door. Fast forward two or three weeks, same problem again. I asked if they could come out and they said that this was a warranty issue and as such couldn't come out till at least Monday. I guess I just wasn't as important as someone who is paying first time. Beware their warranty work, YOU are not a priority. I work weekdays. I now have to have a member of my family take off work to be there on Tuesday. I am paying after all as loss of money from day off. This will likely be last time I go to them.;
Update: They showed up and did not do the job. The professionalism is lacking from the top down. I went with precision and had someone there within two hours. They fixed it with zero issues or disrespect.

Update: I think I was clear in that they left without completing the job without permission. Incompetent and now rude about what happened as well as lying . If you are a part of the 30000+ plus following that knows I am honest, completely leave overhead door alone. You will thank me for it. And remember people....read the response....still no apology.

Awesome garage door opener from an A+ company. Our service guy, Tim, was fast, friendly and knowledgeable. Tim installed our opener and synced up all openers with both existing garage doors and the new garage door. Would highly recommend.

PERFECT. I actually just signed up for a google account to be able to give them a review. I backed into my garage door on Thanksgiving Eve with my brand new car. They answered on Thanksgiving right away and she was so sweet forgetting that it was a Holiday. AND THEN.... they came out that Friday after since I didn't want to pay Holiday prices. They made my door operable, but advised that i not use it, and set up for a panel to get replaced. It was a really great experience and price. I def recommend. Service guy even made a joke and took interest in my new car, hoping it was not the one I backed into the door with.

Has great inventory of openers on hand for less than half of other places I called!

Very helpful counter staff. They will cut new springs while you wait.

We had to order a complete new door because they discontinued our model. When they installed it their worked said it needed some more adjustment on the right side. Well, 2 and a half weeks later the roller fell off on the right side. It was late Friday when it fell off. I put it back on so we could get the door to close. I called them on Saturday and they said they would send some one out Monday. They called on Monday and said the service man would be out, my wife said she did not want the same guy that installed it ! Boy, did that upset her !! Anyway they sent out Tom and he fixed it .It took him about 45min to get it adjusted and he wanted to know who installed it so he could give him a few tips as to what he did wrong. Also he said they never lubed it and that was why it was making all that noise . I called Overhead door to tell them that Tom did a good job !! They put me over to the operations Mgr. Boy, he sure didn't want to hear that his worker did a bad job installing the door. Well shame on you ! How about a little customer service !!! The door was over $2000 and we paid for it in full.

I called Overhead Door to come out and repair our garage door and from the time I talked to the person answering the phone Mckenzie, to the Technician that came out to repair our door they were so helpful and knowledgeable. I would recommend them to anyone!

Over head doors of Fort Wayne was hired through our home warranty company to service our opener. I spoke with the receptionist to ensure their company would work with my warranty company, and to see if they had received the claim. She said yes! I then made an appointment with them, and was told they would be at our home between noon and 5:00 pm. on Friday. I received a call at 12:30 pm. on the Friday they were suppose to be arriving, informing me that they will not be coming out after all, because the home warranty we use, took too long to pay them on some previous job??
Now, we may have to go through the entire weekend with out our garage door opener working, because we were not told, upfront, that they will not work with our warranty company. "We have to ask why it took them so long to tell us they weren't coming, and second, how interesting it is that Over head doors doesn't want the inconvenience of waiting to get paid through our home warranty company, but think nothing of inconveniencing us by calling at the last minute to tell us they aren't coming after all!?...and with the weekend approaching." My husband works in the claims and insurance repair business, and says it is not unusual for a company to have to wait to get paid when there has been a claim filed. They all get paid for their services rendered, and as inconvenient as it is, they may not always get paid immediately. We will not ever recommend this company in the future.

IF i could give them less than one star i would had them come out to my business on dec.20 2018 told them what issue was guy looks every thing over tells me i need two new cables replaces them and then tells me i need new limit switch does all this leaves 4 days later doing the same thing call them back out two men walk around look up at opener and tell i need new opener why did they not tell me this before they charged me 314.00 i went ohio and purchased new one for 410.00 hate to see what they would have charged beware of overhead door of fort wayne

Took care of our garage door and made sure that everything was covered under warranty. Very professional did a great job. Highly recommend!

This company did an amazing job on my friends garage door. I believe the installer was Jack. He was awesome.

Staff is awesome and Friendly. They will continue to get our business as home owners!

I had a very positive experience with overhead door. Tom was at my house within a couple hours of when I first called. He was very friendly and knowledgeable about what my door issues were and how to fix them. Price was fair and met my expectations going into the repair call.

I came in looking for parts to keep my 25 year old garage door going for at least a few more years. From the guy in the front office, to the tech Mark, I was thoroughly impressed with their customer service.

Without their advice, I could never have replaced that old door opener.

Great service, very knowledgeable of a quality product!