I had an issue finding a package and needed some information. I spoke with a representative named Drew-he went above and beyond to assist me. Great customer service that was really appreciated.
They value their employees & customers !! Highly recommend!!!
Love the hearing aids, they are comfortable and I hear really well in restaurants and groups of people. highly recommend brand
Frankly - I will not offer any stars , as none are deserving. After 5 repeated calls letting the phone ring 20 minutes each time....my phone would say call disconnected. Once "customer service " finally did answer another wait - all I got was lip service. There's more, to sum it up, I am disappointed, frustrated and discouraged. Money not well spent.....and my post will not show up unless I give them a "star"...how not deserving - even one ! Their motto of"People First" should be "Money First".! How many places can you find their address ?
Not what they used to be in customer service and repair. My husband was a customer for 20 years because you were able to walk in if you had an issue with your hearing aids, no longer is that the case. He needed an adjustment to his hearing aid that was repaired two weeks ago, but was told he had to send it in through his dispenser, so now he will be without them for 7-10 days instead of 1 or 2 days. I was told this was for the customers benefit, are they kidding ? It s so sad that customers service is now going backwards.
If I COULD give ZERO stars, I would. Very disappointed to deal with their 45 day returns as the local representative, Hearing Life USA, LLC would not respond to my inquiries.
They weren't that helpful in their customer support. But if you have a problem with their product make sure you use a registered provider!
