4 years ago
WOW, JUST WOW. Purchased 2 phones from these folks...
WOW, JUST WOW. Purchased 2 phones from these folks at our local Sam's Club here in Iowa. Received top-notch, grade A, unprofessional service from a untrained associate of theirs. This sorry sap complained the entire time about how he didn't know if he was processing the order correctly, because it was his first time activating a phone and had no one to assist him. He attempted to port over our phone numbers and needless to say, 4 hours later, I kid you not, he turns to us and says to visit our carrier store instead. That they are the most knowledgeable and reliable place to purchase phones from. Not warehouse clubs. As though it was our faults for even trying to buy it at Sam's. He justified everything by saying he just couldn't get figure it out and that his co-workers too were busy getting stoned and that his boss said they were watching Joe Exotic on Netflix and to tell us to come back the following day or go to the ATT store for help. So yeah, huge waste of time. We ended up returning both phones (which took an additional 2hrs) because we couldn't port over our numbers. We decided to keep our current service provider with US Cellular and just upgrade our phones at the carrier store instead!