Ortega Animal Care Center Review

My friend brought her small 28 pound dog to this place and during treatment they restrained him so hard they dislocated his hip. DO NOT TRUST THESE PEOPLE WITH YOUR PET!

They truly care for your pets and listen closely to your concerns. Both the staff and the Vet are the best! I even have my dogs groomed and boarded there as well. You truly can take comfort in their care.

Considering the pandemic service was good and quick. Would recommend and will be returning in the future

I waited for almost 2 hours & got close to no information about my dog s status. I had to call in 3 times to ask about him and got no information. Also had my sister go in to have her puppy checked on & vaccinated & they gave her false information so they could charge more. This place is so poorly run & the female vet is not good at her job whatsoever.

Also if you make an appt, make sure you come in 20 minutes late because that ll probably be how long they take anyways. Horrible service would give 0 stars if I could

This place is top notch!!! During Covid they would come out and get your animal and made them and you feel safe, I took my new kitty Willow that I adopted in to get spayed and I wasn't sure if her incision was healing correctly, because she had a little bump where they made the incision. So I called them to check in, they gave me a number to take a picture and video of the bump and I sent it to the doctor so I didn't have to come back in and she was just fine! It saved me money, time and and stress on my kitty, the advice they gave me was perfect my kitty was just fine. Exceptional service, I will continue to take my cat there as I adopted her from the Ark of SJ and wasn't quite sure what doctor I was going to use, but Ortega animal clinic will be her place from now on! The staff was very caring too. A+

Love this place! Dr. Brehmer has saved my pets. He is honest, kind, caring and compassionate. I would never go anywhere else. I trust him completely.

Great staff and parking is great. Had a great experience even in covid...they come out to car.

Very accommodating, quick, efficient and friendly. We will go back

We have taken our dogs here for years. They love coming here, always happy to see the staff. Good vets, fair pricing, good techs. Grooming service very good too. Recommend this vet office.

In my experience and opinion this veterinary, boarding and grooming services establishment does not offer quality veterinary or grooming services and offer little customer service. Additionally, they do not care about your pets or you, have an attitude and are dishonest. 1) We brought our dog in and they could not diagnose without running a lot of expensive tests. They routinely want to run many expensive tests. We took dog to another vet and he diagnosed immediately without all the tests. We took our cat in for an issue and after an expensive procedure, they could not fix. The other vet fixed after the same procedure. 2) I called in the other day and spoke to Katie at the front desk with a concern about the vet not giving or mentioning a vaccine that was overdue. She said it was a mistake and didn t apologize or seem to care at all. Katie then told Michelle Beck, Director of Operations, that I was upset and cursed at Katie, which is a complete falsehood. Concerned but not upset and never cursed. When I told Michelle that, she said she heard me curse because she could hear the call from her office six feet away from the reception desk, even though it was not on speaker phone. These people are not honest or truthful. They simply don t care and do not provide quality service or customer care. 3) When we took our dog for a bath and grooming, they gave her a haircut and not a bath. They said they made a mistake even though we asked and ordered a bath. They didn t seem to care and didn t apologize. Again, bad customer service, have an attitude, they don t care, and not quality services. I and my pets and wife are so glad we have gone back to my old vet who is farther away but totally worth the drive-and they offer good service, are honest and care.