Barry Seaton

Review of Ortega Animal Care Center

In my experience and opinion this veterinary, boa...

In my experience and opinion this veterinary, boarding and grooming services establishment does not offer quality veterinary or grooming services and offer little customer service. Additionally, they do not care about your pets or you, have an attitude and are dishonest. 1) We brought our dog in and they could not diagnose without running a lot of expensive tests. They routinely want to run many expensive tests. We took dog to another vet and he diagnosed immediately without all the tests. We took our cat in for an issue and after an expensive procedure, they could not fix. The other vet fixed after the same procedure. 2) I called in the other day and spoke to Katie at the front desk with a concern about the vet not giving or mentioning a vaccine that was overdue. She said it was a mistake and didn t apologize or seem to care at all. Katie then told Michelle Beck, Director of Operations, that I was upset and cursed at Katie, which is a complete falsehood. Concerned but not upset and never cursed. When I told Michelle that, she said she heard me curse because she could hear the call from her office six feet away from the reception desk, even though it was not on speaker phone. These people are not honest or truthful. They simply don t care and do not provide quality service or customer care. 3) When we took our dog for a bath and grooming, they gave her a haircut and not a bath. They said they made a mistake even though we asked and ordered a bath. They didn t seem to care and didn t apologize. Again, bad customer service, have an attitude, they don t care, and not quality services. I and my pets and wife are so glad we have gone back to my old vet who is farther away but totally worth the drive-and they offer good service, are honest and care.