Oremor Automotive Group Review

Had a recall on one of my fleet vehicles. I was in & out in no time.
Friendly service and everyone wearing masks.
They have the lobby set up so everyone is sitting 6 ft apart. Awesome!

Stands behind their work. Long standing family company

3rd car from here. Always been a good experience. Usually begin with research online. This last experience beginning the online was bad hence the 4 stars vs 5. If you are not going to reply to your own preset questions online then you should remove them. ie "Get internet price". I knew what I wanted and walked in anyway but not to the online rep. I ended up buying the Jeep from Louise who deserves 5 STARS as well as the buying experience.

Brought our Volvo in for routine service with an appointment. Waited in the line in my car 15 min for someone. Finally went inside to see whats going on. Turned out 2 guys were sitting at their desks expecting the customer to go in their office. Someone should be in the drive to greet customers and check them in or at least post signs with what they expect us to do.

2nd issue was sitting in the lobby for 2 hrs. Waiting before I finally went to check the status. The advisor had this look of surprise. He forgot I told him I would wait and to let me know when it was done. He played it off like they were still working on it.

Poorly set up service dept. Technicians going in and out of the office through customer's in line while they go to the parts dept counter. This Volvo dealer was just entirely remodeled. Why in the world did they think having a parts counter right in front of where the customer's are waiting made sense.

This is why we put off bringing our cars in for service.

BTW, the showroom was nice.

This Automotive Group operates as Empire Nissan. which is located in the Ontario auto center right off the 15 freeway and Jurupa Avenue. Employees are a right on, and the parts place they are very, knowledgeable about all the products that they sell. I would also suggest that buying online a vehicle from this place is a better option than actually walking in and trying to buy car.

I love this dealership. I bought my Subaru here and will probably buy my next one here. The service coordinator is polite and friendly. The service technicians, however, are sloppy and careless in their work. Two visits ago, they caused enough damage that I had to have a front axle replaced. Last visit, had an oil change and the tires rotated. Day later, the front end is vibrating so badly, I had to pull over. Luckily, I was able to jack up the car and found the right front tire loose and close to coming off. Lug nuts were not tightened....could have caused an accident and significant damage and/or injuries.

Nice, friendly, and courteous staff. Great service department at the Hyundai dealer with some surprisingly good prices. We love our Hyundai Santa Fe so much that we also bought a Sonata.

I went because I am maintenance on Nissan. Quella touched the canijo

Very good and easy to prepare your SUVs for service or car rental services and great coffee

They have some of the best service I ever experienced in my life.

Great customer service but not good at getting your car done in an timely matter, too busy

The. Sales agents, they have a lot of experience, they give you an excellent service

Got a nissan from here friendly staff waiting room free cofee and other goodies

Still offering car washes! And doing very well with distancing and covid rules

They have almost everything, you wouldn't come back without a car

I ve Bought 3 of my cars from this reasonable place

Good service although on the expensive side of the spectrum

Lots of cars but not many good 370z and only one skyline

I had a good experience with them. The service center took a while to get to me but they were great after I did receive help.

Service Writer was very helpful in responding to concern with my car and had it resolved in minutes. Finance rep explained extended warranty options.

We purchase 3 cars from Nissan Manny is a great salesperson very helpful ask for Manny

Great dealership!! The workers there take good care of you.

Need a new vehicle talk to Sidney. Best time ever buying a new vehicle. Sidney and John best guys ever made us feel like family by the time the deal was done. Thanks you guys for the deal we got.

The only car dealership I have returned to buy 4 cars from if that means anything.

It's the dealer where I bought that car. Nice people. Great car buying experience. I took the car back for the recalls and they fixed it. And did a tune up, etc.

This is actually EMPIRE NISSAN IN ONTARIO and we are a Nissan Family! So I have only great things to say about Nissan's. As far as Empire Nissan , they are my favorite! Always nice & clean inside & out. Excellent customer service. They go the extra mile to make you feel welcome. And if your there to get your Nissan serviced ask for " Joe Avila ", he will take care of you.

Keep an eye on your warranty. They can't never find anything wrong with your vehicle, until the warranty runs out. Then they turn around and give you a list of what's wrong and sure enough the high cost since every takes extra time to fix them what they quote. Let not even mention the non delivered promises from their sales people. They only tell you what you want to hear to get you to sign once you do it turns into a dont remember conversation. Also love how much extra time it takes for them to do anything. Expect for taking your money they are fast at that.

Fantastic experience. Tough negotiators. Cars worth every penny.

Jeep Chrysler you need to watch them especially in service

My service advisor, Dana and Rodney the sales manager are the only reason I visit this dealership. I had kind of a rough experience last time due to the service department scratching my car but they assured me they would make it right and I will hold them to that.

No such thing as half a star.. complete jerking you around.

I like the place but right now it"s hard Wait 2 hrs for an oil change

Pleasant, helpful staff. Haven't had the service done yet.

Empire Nissan has always been the best with me, I highly recommend this place

I bought a car here abd they had an informational meeting for all the new car owners. I thought that was really nice.

Oremor is an Automotive Group that gives the Big Dealer efficiency with a small town attitude. Ask for David Wright... He's a good guy

Pamela Allen is a very good Service Dept. Customer Service Rep. Choose her if you are going into get your Vehicle worked on at BMW Ontario.

Busy with lots of people loitering around. Feel bad for the businesses.

Really good sales team, hassle free experience. Great product really, they really make things happen in regards to financing.

I had bought 3 vehicles from here since 2002 my last 2 got them back to back 2008 and 2009 service it has been okay not the greatest but decent but last oil change on my Dodge Nitro was kind of suspicious this car it should go with out doing any oil change for 5000 miles but less than 2500 miles the oil change required msg indicator came on so I don't drive this car every where just local around my house figure how bad can the oil go so I took it for oil change anyway I know the service desk person and he told me it was only one hour wait time waited for 3 hours I feel that is not fair to the customer and the customer should be compensated if they want more business after spending so much time here also the mechanic told the service man they had over fill with oil and extra quart of oil and that was the reason it was taking to long this was after 2 hours waiting so I had to wait 1 more hour not a good thing I'm wondering if this guy are doing it right after this oil change see how long I have for my next oil change

I was helped the moment I got there, in and out in no time and! Free coffee, real Coffee!