Sam Diliberto

Review of Oremor Automotive Group

Brought our Volvo in for routine service with an a...

Brought our Volvo in for routine service with an appointment. Waited in the line in my car 15 min for someone. Finally went inside to see whats going on. Turned out 2 guys were sitting at their desks expecting the customer to go in their office. Someone should be in the drive to greet customers and check them in or at least post signs with what they expect us to do.

2nd issue was sitting in the lobby for 2 hrs. Waiting before I finally went to check the status. The advisor had this look of surprise. He forgot I told him I would wait and to let me know when it was done. He played it off like they were still working on it.

Poorly set up service dept. Technicians going in and out of the office through customer's in line while they go to the parts dept counter. This Volvo dealer was just entirely remodeled. Why in the world did they think having a parts counter right in front of where the customer's are waiting made sense.

This is why we put off bringing our cars in for service.

BTW, the showroom was nice.