Open Road Tuning Review

Andrew got me a set of Rotiform RSE s for my S5 at a great price and provided great customer service. Thanks man.

Andrew does an amazing job. Always quick to respond to questions and help guide the purchase process the along . This will continue to be the first place i look for parts!!

Andrew from Open Road Tuning is the best for your aftermarket needs.
Great pricing and great communication.
Everything I ve needed from my Volkswagen to My Toyota Tundra.

I knew very little about air suspension and was recommended to reach out to Andrew at Open Road Tuning about putting a full air setup on my Audi. He was extremely knowledgeable, helped me pick out exactly what I needed with recommendations & explanations, plus had most everything on hand! He's very communicative and extremely competent within multiple areas of the aftermarket automotive tuning world. Not specializing in just one "genera" of cars but having valuable extensive knowledge of Domestic, Imports, and Euro which is quite impressive. I've since purchased two sets of Rotiform wheels from Open Road Tuning and have made it my go to stop for all my aftermarket automotive needs.

Placed an order 8/24,. no warning or message stating any delays

9/1 the order still hadn't updated, no fulfillment.

I called and get a message stating they will be out of office "8/24 - 8/28"

I email with no reply.

I post on their Instagram page where my post is promptly deleted.

I got fed up and requested a refund, which was approved on 9/2, still with ZERO communication.

I regret ordering with this company trying to save 10 dollars over MUCH better authorized retailers.

They have the time to post to IG and delete comments, but no time to reply to my emails after I had already paid for my order? That's poor service

EDIT: In response to company response:

The other reviews "negate" what I have posted? Like I said, you had time to be on instagram posting and deleting comments but not to address orders or emails, your response is asinine.

Been doing business with Andrew for several years now. Extensive knowledge in all the products he sells, quick replies, and shipping.

I've sent multiple email to them and they do not get back with you.

I ve dealt with many businesses over the years of modifying my cars. Some are better than others however Open Road Tuning will always be my go to company for aftermarket parts. Andrew is outstanding when it comes to customer support and knowledge of products. Products always arrive in a timely manner and Andrew also has the hook up on all the best deals! These guys have exceeded all expectations in every area of service!

Andrew and his team have gone above and beyond for me when I have had questions regarding my air ride. There is a reason why they are number one in the industry and that is top notch customer service. Not to mention unbeatable pricing. Keep up the great work

I've been dealing with ORT for about 5 years now. They're helped me with suspension and wheels on more cars than I want to admit to owning. They've even helped me develop suspension on cars that had no aftermarket support at all. Andrew and the team at ORT are always my first call at anything suspension related.

Great service, I have been dealing with Andrew @ ORT for 10+ years and he is always happy to help. A very knowledgeable team, enthusiastic and dedicated. Thank you for the outstanding service!

Straight forward no BS business, great communication and always a pleasure to deal with. Thanks ORT!

The best out there. Simple as that. Hard to find a company who not only cares about their clients but cares and truly understands the products being sold. Will never go anywhere else.

I ve had nothing but great experiences with the team over at Open Road Tuning. Fast service and amazing customer service. Keep if the great work guys!

Andrew is the man! Extremely knowledgeable and genuinely cares about providing top quality service. Ordered my parts on a Monday night, recieved them Wednesday morning. If you re looking for top quality service and amazing prices, look no further. Cannot say enough good things about this company. I look forward to buying parts from them for years to come!

Best in the buisness. Andrew is a stand up guy. Highly recommend to anyone.

Fantastic customer service. Delightful to deal with; quick, competent with good communication. Wish all companies would be this good!

Andrew and the team at Open Road Tuning have been my go to for air ride and suspension needs since 2013. They have always gone above and beyond to spend the extra time and effort necessary to help me source the correct components for various projects over the years including several so far in 2018.

Not only are the staff at ORT extremely knowledgable in the products they sell, they are truly passionate towards the community they support. Customer service has always been outstanding, whether it be countless phone calls/ emails back and forth, in-person interaction at events, or even troubleshooting through the enevitable issues associated with modified cars, Andrew and the team are always inviting and helpful!

These guys honestly are the best in the business, and I am proud to be a loyal customer.

ORT has always been a great help and source for all of your car needs. Andrew has helped me get parts to solve problems. Zero hesitation when it comes time to using ORT. Great service and support. You might even make a new friend in the end.

Thanks to Andrew for the great service and consistent support. These guys really go above and beyond to support the products they sell. Super laid back company and always ready to back anything they sell.

Andrew was nothing short of helpful when purchasing my air suspension parts for my vehicle. Extremely knowledgeable with the products and market, very fast shipping, and always available for questions. Companies like these are what make customers for life. #teamORT

I have spent thousands with this company. Andrew was a huge help with all my purchases and provided the best deals i could have possibly gotten on air suspension, and 3 piece wheels. Amazing company with the best customer service around. I look forward to making more purchases through them for my next car!

Ordered my airlift management from open road tuning. Andrew marsteller provided top notch customer service. Very knowledgeable and Answered all my questions, even sent out some swag. To this day I send people his way, and purchase odds and ends for my air system. Will continue to in the future. Thanks open road tuning.

Andrew did a solid on my car. Supplied my air ride and with his excellent knowledge I got one of the best setups ever

Was in the market for suspension, contacted Andrew and the rest is history! Awesome customer service, great product. Shopped around coilovers for quite some time and went with ORTs in house brand. Couldn t be happier with them and would buy again. Great group of guys and have a customer for life.

Great customer service! Rapid response time! I ve known Andrew for a while through the car scene and I m more than happy to go through ORT for any of my aftermarket needs. If he doesn t have the answers you need (highly unlikely), he ll bust his ass to get them for you in the shortest time possible.

10/10 would use ORT again.

Andrew always makes an effort to leave the customer more than satisfied. Super fast shipping, great prices, and great products. I have ORT brand of coilovers on my s550 Mustang and I absolutely love them. Great performance for an even better price. I m happy I chose ORT over other competitors such as Pedders or BC Racing.

Always good service anytime I order parts from them.

I ve ordered custom coilovers and other parts from Open Road Tuning and everything about the purchase has been great. The quality of the products, shipping time, and pricing are always top notch. I order all of my new parts from ORT exclusively now!

I have purchased numerous air related items from Andrew. He is very knowledgeable in many different types of cars. I would recommend anyone to shop here. I ordered parts from him even before he was local.

Awesome customer service and great assortment of car related parts (air suspension, coilovers, seats, exhaust, steering wheels, etc.) Andrew is very knowledgeable about all things automotive!

I ve been dealing with Andrew at ORT for many years. Always an outstanding, professional experience while also getting an amazing deal on whatever I need. Thanks man!

Excellent company! Great customer service, shipping is fast, always a pleasure ordering from Open Road Tuning.

ORT has always taken care of me. Great prices and very knowledgeable. Good people.

Bought a full AirLift 3H setup from them and a set of wheels. They were prompt, responsive and made the process a breeze. They made sure to include things I overlooked and explained why I needed things. They also made sure that I understood how everything worked and were more than accommodating. Very pleasant experience and will get my business again in the future.

Andrew installed a stage one APR tune on my Audi. Loving it so far and can't wait to do more. I will definitely be coming back to ORT for more work to this car. Great prices and advice!

ORT has gone above and beyond to make sure I was taken care of. Whether it was dealing with an issue with another company, questions and concerns about products, or problems I've had, they are always extremely helpful and attentive no matter the day or time. The only company I regularly recommend to others.

Got air suspension and a bunch of fittings from them twice now. They got great service and super quick on replys!

If you re looking for the top quality products, customer service, and experience, this is the place to go! ORT is easily the first place I go to buy parts and accessories!

Andrew has amazing service an knowledge. He will forever have my business.

The fact he stocks your goods and makes your order in house is very rare in todays world.

I appreciate everything he has done for myself and my wife as well as keeping us up to date through email and calls on new products being available.

Andrew has always gone above and beyond for me when sourcing parts and making sure I have exactly what I need. The customer service is above and beyond all of the competitors.

HIGHLY RECOMMENDED! I ve been an ORT customer for many years and I have been impressed by Andrew with every transaction. He is an expert when it comes to quality and performance. Let s be realistic- you can buy discount parts just about anywhere, but the KNOWLEDGE and EXPERIENCE that Andrew puts behind his product recommendations and customer support is priceless.

Professional and personable customer service! If there s an active sale going, they ll make sure they apply for you! 11/10 would ba I mean buy again. Will be sure to tell more friends about Open Road Tuning.

Purchased my suspension from Andrew. Best experience buying car parts I ve ever had. He offered his knowledge and made sure everything I had fit well for my desired set up. Always recommend to my friends!

Excellent customer service and knowledge of the aftermarket automotive industry.

Excellent customer service. Andrew ensured that all of my questions and concerns were answered quickly and concisely. I wanted to have an Integrated Engineering tune flashed on my car. I was in and out in less than an hour. They also completed a overall scan for any other issues that my car may have in the near future. So thankful for my experience here.

Been a customer of them for years, AMAZING customer service that goes way above and beyond, large wealth of knowledge for the products they sell and even better after purchase support, missing a part from an air ride setup you bought from them no problem what do you need is ALWAYS the answer. In this day and age of drop shippers working out of basements or garages it is such a relief to order from someone who knows the product and is not just trying to get more sales with zero support.

I ve been dealing with Open Road Tuning for a couple years now and I ll never shop elsewhere. It s nice being able to source all your parts from one company rather than having multiple purchases from multiple places. With all these third party companies scamming people nowadays, it s comforting knowing you re dealing with real, knowledable, and professional people. Support the people that support your scene <3

I ve dealt with Andrew at Open Road Tuning for most of my cars build. I went with his recommendation for a racingline tune as well as a full suspension upgrade. I chose his custom coilover suspension over kw and I couldn t be happier. Andrew is a reputable person and stands behind his products. Wouldn t use anybody else.

Always super easy to deal with and definitely the best customer service in the industry! Andrew always goes above and beyond to make sure you get exactly what you need.

Nothing short of awesome from these guys. I worked with Andrew for months as I was building up with funds to get coilovers for my M3, he worked with me every step of the way to make sure I was getting exactly what I wanted. Great vendor and great customer service.