Olmsted Heating and Airconditioning Reviews

Vince was very thorough in his inspection of my furnace and air conditioning unit in my newly purchased home. The appointment was easy to schedule and he showed up on time after calling to say he was on the way. I will recommend Olmsted Heating and Cooling to my friends and family and will use them again.
Sue

The owner went above and beyond to assist me with finding a part that I needed to complete my own furnace repair! Great customer service!

I bought new House in 2019 at that time i didn t check my HVAC is working or not as soon as summer is coming and i turn it on and its not working properly i call olmsted heating and cooling they inspect my entire home 2 to 3 times and they recommended brand new Air conditioning system and perfectly installed very reasonable price and after that its working great very nice service and good staff knowledgeable all people

Tried to call multiple times to service my ac unit and not only is the 24 hour emergency number disconnected, I can't get anyone on their listed number. I'm not even sure if this place is still open. You can't do business without a working phone number.

OLMSTED HEATING & COOLING REVIEW
Ed Gross, the participating owner, has provided excellent installation, repair and service of
heating & cooling systems for the past fifteen years. His staff is very professional and
informative when asked about systems and service.
Sincerely,
Harry Harwat
Harry Harwat Agency LLC.

Horrible experience with this company. We scheduled an appointment for 9 - 11 and no one showed up or called. Then, we called at 12 and were told the appointment was rescheduled for 12:30, unbeknownst to us. Since this time conflicted with a medical appointment I had to leave work and rush home. Guess what? No one came or called! We called again! Then we were told 1 - 2! Again, no one showed or called. I waited until 2:45 and called again. This time I was told the Tech would call me in 30 minutes. When I asked why he would be calling I was told "I don't know, that's what the guy told me. " I waited until 4pm and then just called another company. We never heard from them and they had my number and my wife's. Finally, the tech shows up at my house (again, no call or contact) at 5:30? No thanks, you guys are terrible. Horrible service, no communication, unprofessional, and they strung us along all day! Never again. Don't even waste your time on an estimate. Ifi could give 0 stars, I would. Angie's list has 8 reviews with an average of 1.5 stars currently. Do not give money to these people.

Regarding the response from the owner:
We WERE scheduled. We called on Thursday and were scheduled for Friday from 9am - 11am. It's ridiculous that you would lie in response to my review which is 100% true. This was my first experience with your company and it will surely be my last. What kind of company argues with their customers when they tell them they had a horrible experience? If you were told the story you stated in your response, you were lied to. Why would I make that up?

Absolutely cannot trust theses people. I had to hire someone else to fix the unit that they installed incorrectly in my home. They are liars and won't stand behind their work. Would have given them a negative 5 if possible

Same day service! Friendly qualified technicians! Very happy would recommend.

Had an appointment with this company for a humidifier installation. No one showed. No one called. I finally called and was told he was still coming but running late, would be there between 1-2. Again, no one called and no one showed.

Update - The owner of the company contacted me the next business day and offered apologies and a discount on the service. I decided to give them a second chance and my second experience was much better. Service was on time and as expected.

Fixed our central air for a very reasonable price. Got same-day service and tech was knowledgeable and courteous.

Overall satisfied. They were very accommodating because I missed their call and they fit me in their schedule later the same day. Very friendly and knowledgeable. This is the second time I have used them and would use them again. The only thing was, I didn't know how to change the filter or the size, so I had to do all that myself after he left and it was really difficult for me with my furnace. Now I'm stocked up and ready for next time.

Excellent Service! Very Nice and Professional! Same day service, fixed my A/C with very reasonable prices! Pleasure to do business with!

Can't say enough about Ed and his crew they were wonderful
I had both my hot water tank and my heat go out within a couple of days of each other they gave me portable heaters to use so I had some heat until they got mine up and running
They installed the new hot water tank and worked endlessly on my hot water heating system until it was working like it should.
They were very professional and did a great job.
Would highly recommend them

Ed & his team at Olmsted heating & cooling are great !!! My A/C went out a couple weeks ago when it was 90 degrees outside and they were able to fit me in and get everything fixed the very same day. Great service!!!!