Oklahoma Health Care Authority Review

Though I had some issues and stated them, they were quick to react to help solve my problems!

I can't wait until I make enough money so that I don't need services from the State of Oklahoma.

I like it cause THIER straight forward and understandable, give great answers

Placed on hold TWICE without a warning, and ONCE with a hold on in one single call with a duration of 27 minutes on a hold I never agreed to. Poor customer service!

Can't keep track of funds, tells voters they're too stupid to know what they voted for, sounds like it's time to defund the ok health authority as they are too stupids tot remember who they work for

The lady at the front desk is not the most helpful, however if you have questions about SOONERCARE, MEDICARE OR MEDICAID THIS IS THE CORRECT PLACE TO CALL.

It would be great to be able to actually find a human to ask questions of. I have a billing question and can't seem to find a way to talk to anyone about it. When I didn't have the info they wanted, it literally ended the call with the computerized customer service agent.

From the receptionist to the staff I was met with knowledgeable patient employees who took time to listen to me. They were thorough in the information shared and invited me to call them back if I had any other questions or concerns!
Everyday miracle for me!

Was trying to get hold of a person to ask a question about Soonercare and all I could get was the computer asking questions about things that had no relation to what I wanted to know.

After being told this is a recorded line, the women then argued with me that my notifications are in my email while I am looking at them. Then tells me my child had a gap in coverage but would not tell me the dates and then huffed and hung up on me when I asked again when was the gap. Did not get her name before she hung up. I will be calling and speaking to a supervisor about this woman. Very unprofessional and not smart behavior portrayed on a recorded line.

It is depressing that this institute is one of the main reasons why Oklahoma is one of the top 10 worst states to live in 2020. The state hires ignorant/uneducated employees to try to run facilities to help the public. The state could care less about any issues residing the public's interest! I have personally wrote many letters with valid proof of inconsistencies; trying to get issues resolved. They rarely write back and when they do they completely ignore proof. They make up excuses providing information was not done in a timely manner. Not knowing they never did their job in the first place and they did not document correctly. They make up excuses instead of actually providing help to the public. I have tried calling and NO your customer service is horrible! They owner of this review board is full of it.