OBI Review

Me and my husband find the Obi class .. Good advice and very happy staff. We are very happy to come back, very large selection.

Rude and expensive, it is not necessary as it is the only hardware store nearby. Buy only the most necessary, the rest of everything online.

Very helpful and competent staff, I can recommend this market at any time

Hello everybody, Grill only after 6 weeks after repair back. I have not had a positive experience with the company. But again from the beginning. I bought a barbecue that did not work after a short time. I gave in at obi, Obi said I should myself with the manufacturer. Report, which was out of the question for me, since I bought the grill in the Obi company and nixh on Amazon, where I have to do it myself. Even a replacement grill did not materialize after demand, so I wait until my grill was repaired that lasted more than 6 weeks. During the season, the barbecue season is over. And when picking up the grill and also before no understanding for the customer. In the future, I will make a major detour from the company, Meier opinion can be in the behavior of the company, in the future also order at Amazon, which are better suited to one. To all a nice day

You can buy everything there
Good service

It was very nice was forwarded about three times and at the garden department there was a very customer-friendly lady who called and sent me back to point 1, so the electrical department sent me the extension cable out of the compartment. The salesperson told me beforehand that the cable did not exist Sellers who are not waiting for customers but when the first of the month to get the salary would like to thank the lady in the garden department for the salary increase Cordon Becker

Selection good - unfortunately already at half past eight in the morning partly bad mood staff, where you as the customer feel like you are only disturbing. The lady at the information desk greeted me, but then she calmly filled out her form and completely ignored me and other customers. A "please wait, just come" would have worked quite differently here. After all, a co-worker who happened to walk by could answer my question after a few minutes and even had a friendly smile ready.

Bad service 14.07.2020
Were in the building materials department because of a tin roof. Before 7:20 p.m. we were in the department at the information desk for advice.
At first we were ignored.
Only one employee is currently here for advice. We would have to wait.
At 7.40 p.m. the employee came on the forklift, they are now closing and we have to go. That was the advice Thank you!
Thanks for the wrongly bought / missing material due to lack of advice.

If it were not for the huge choice of products, the staff is not up to the products on sale, absolutely amateurs put at the disposal of customers and ineffective in the help service.
I remove two stars for a really regrettable fact, I apply the photo that I find scandalous the method of selling the masks, because selling for 1.60 a mask that was sold for 50 cents a month ago, I find it disgusting, among other things without hygiene, sold loose and without necessary protection, in such a delicate moment given the continuous increase in infections, it would be to close the entire structure and sanitize it, all shameful.

I was buying a grill this week. Since I never had my own grill, I had to get advice. And I was totally thrilled by the employee! She gave me great advice and the way she did that showed how much she liked this job. I now know very well about barbecues and grilling. Thank you for that! .. and of course I am now the owner of a grill

Always have everything I need, especially when I built my house, the salesmen were always with their expertise to the side. Thanks again.

All the things I never knew I needed! Fantastic variety, always updated!

Big well assorted hardware store.
Unfortunately, pre-ordered goods had to be picked up at the agreed pickup time.

You have the pharmacy among the hardware stores and as a German here. Swiss people have a clear advantage.

Very good for shopping, but the nice thing is that the dogs are allowed in.

We are already waiting for 3 weeks for a throttle cable from a brush cutter of the Lux Tools brand.
Order was given visually in Waldshut at the counter. After a week we inquired, since it said the order had not been forwarded.
Today on April 5, we were told it could take up to 8 weeks.
No more OBI no matter CH or D!
That does not exist at HORNBACH

Non-functioning scrap at inflated prices crowned by catastrophic complaint management!

Last time I was served very unfriendly, if you can even call that serving. We needed something from the building materials hall, where we were ignored at the checkout. And when we asked where the stones we had ordered were, the staff just pointed a finger at the forklift where there were hundreds of stones. Hello? Do I look like Hulk? There were four of them standing around and nobody cared! When I asked if someone would drive out the forklift, the answer was even annoyed and I was told that I don't have to drive the car in front of the gate. Thanks, I can read !! It was really an imposition!

Employees are motivated and friendly, but usually have no idea and you will be sent from one to another. Overpriced!

I was there on a Saturday afternoon three weeks ago. Apparently it only needs a mask at the entrance to the Securitas ... afterwards customers walk around without a mask and grins.
Cutting service cannot be used if the edge length is 100x100 ... the poor employee doesn't even have a circular saw to cut a post in half. Ergo, drove 20 km for free.

I called the hardware store and got advice on the phone whether the high-pressure cleaner that you can borrow there is able to clean marble slabs. I was told very clearly that this work could be easily removed with this device. So on Friday around 3:30 pm I borrowed this device for a day. On the same day, after 3 hours of work on the plates, I noticed that the device couldn't get the plates clean. I called OBI and complained about my case, whereupon I got the answer. I should take photos and bring the device and photos over to them the next morning. Since I couldn't be there at 8 a.m. myself because I had to take care of my daughter, I was actually only at the OBI at 12:30 p.m. It was about an amount of just under 30. I was told that you do not want to literally * fool yourself * from the customer and that it can just as well be that I got everything clean and could now claim it (attached photo 2 days later)
After an intensive conversation, we had to go as a customer who wanted to * kidnap * a hardware store.
Such a situation is absolutely not acceptable to deal with a customer in this way today!

Big beautiful Obi market. With a wide range. Parking without problems

One is served. If a sch ... Swiss interrupts the word, I was left standing and the Swiss served. Great servis.

Tidy market, good assortment.

If you find a specialist consultant, he knows his stuff.

The friendliness of the information could be improved.

Expert advice for a shower head was completely wrong. Had to go there again to exchange the purchase!

You can search for a long time yourself ... or ask a seller for help = I was promptly, politely and competently advised, be it on seals ..... screws or laminate floors. Instead of complaining about rude sellers, maybe grab your own nose ....... (annoys me when a conversation starts without a good day or something like that .....)

Staff are rather happy if you leave them alone and don't need any help.

Staff in the building materials department were unfriendly and not very willing to recycle, so people are thinking about visiting another hardware store.

Great place, good prices, friendly employees, has everything.

Good selection, felt rather expensive, staff mostly friendly. Hornbach is a little more sympathetic to me.

The market is great. But the information staff is unable to issue an invoice

Super big hardware store, mostly competent but always friendly staff. Centrally located, large parking and integrated bakery with possibility to drink coffee ....

Great !!! There is everything there and staff are very courteous and helpful.

It just remains a hobby home improvement store has everything but nothing right

Mostly unfriendly employees. Complicated processes. Assortment ok. Delivery fees for online shop are incurred. I received wrong item first, although my order was correct. No apology on the spot. Possible difficulties in terms of customs clearance and sales tax wanted to deport me.

I go there more often because it is the only hardware store in the area. Selection is quite neat. The advice is usually friendly and competent. Also yesterday and today in the sanitary department, where a knowledgeable advisor helps quickly. Cash desk in the building materials department was very friendly.

Complete garden range and everything for handicrafts. Large P also for the disabled.

Found what I was looking for. Big selection, very good prices. Convenient location.

Huge shopping center for everything related to home and garden. Not crowded, sufficient parking. Even coffee shop for a break after heavy day of shopping

Mostly expensive, but a large selection.

Feedback:
Employees only know about their own department; if you have any questions, you can continue searching alone, as the range of shops can sometimes be found in strange places.
POS system underground. Every time you pull out the phone if you don't know what to do and try to find a colleague who is looking for the goods or who happens to know the price and number.

Got great advice in the door department, then bought the doors and installed them myself, everything worked great !!

Many Thanks !!

Unfriendly! At the reception there are elderly women who don't go any more unfriendly! Arrogant, cheeky and no desire! In addition, private calls are held - customer stands!

There is everything you need, unfortunately sometimes expensive, due to the Swiss clientele, on the here on the Upper Rhine everything is designed

Huge selection of DIY and other items.
Some of the staff are friendly and helpful, but there is still room for improvement here too.
Always well visited by the Swiss.

I can not complain so far.
Was always friendly and accommodating
To advise.
Grade very good

The store is huge, the staff was nice and cooperative.

never again obi Waldshut:.
Incredible!! it starts at the top, (arrogance) and ends with the little gray-haired psychopath (shop detective) ... what a juice shop !!
there are CH, COOP hobby centers with respect and customers would bandage, I'm trained myself

Good and often cheap. Large selection and sales area.

In June we ordered all the material for a terrace construction here and had it delivered.
Everything went very well, from the professional advice to the handling and communication.
For that 5 points!

Now there were 4 pallets to hand in, for which I paid a deposit.
The return of the Euro pallets is clarified by email with the division management ... in the warehouse at the warehouse cashier, pick up the note and pick up the money at the head office.
I asked again on site ... and then dragged in the pallets.
I gave the information at the information desk and gave the customer number and the transaction number ... they referred me 3 meters further to the cash register ... after a long wait in line, the lady wanted the receipt ... I then: I have the bill ... was a big order .... yes, but she needs the receipt ... me again ... I have the invoice ... if this had not been paid, I would not have received the goods ... then she said I would get the certificate at the info ... heavy breathe ... then me: I won't do that. She sent me here ... we can continue the game until 6 p.m., but it doesn't work ... I showed her that there was a process number for pallet return on her wall ..... she ignored it and got it Have "Uli" signed .... on a handwritten note ..... at the central cash desk then the confusion about this note ..... after a little back and forth there was the money.
For this only one mercy point.
It's a shame that the initial euphoria was thwarted so drastically.
What remains is unfortunately only average, and I don't drive 40 km for that ... I have that even worse with the big T, but at least it is on site.

The OBI market in Waldshut-Tiengen is very large and has an extensive and good assortment. Unfortunately, in some departments, the staff is very rude and unmotivated, in some I was very bad or not advised! Positive in turn are the good prices and the many free parking

only geared to the Swiss - no one can afford. 1 can of rust converter 22,99 !!!!!!!!!! (Everything up to 15 I would do justice)

Really nice, big, modern Obi. Always good advice, actually.

Good hardware store with a wide range. Mostly very competent employees. Especially at the wood cutting station and in the paint department. In the garden and grill department we could also count on a very competent advice. We will be back

Quite good selection of goods, the plant quality is not very good though.

Large OBI market but prices are partly corrected upwards for CH customers

Super friendly, almost everything (bread, butter not there - fun aside), OK, very competent

Excellent ..... what you need for the diy ..... at moderate prices

It is pleasant to shop here, the market is clear and large, the staff are very friendly and helpful when you find someone