Called today. All the equipment installed by NVPools a few years ago fell apart. Customer service today said that someone can look at it today but not fix it until next week. When I asked if they could come sooner, response: "No. Then call someone else!" and he hung up on me.
WORST CUSTOMER SERVICE EVER!!!!!
I highly recommend this company. Whether it s a residential or commercial pool, NVPools has the personnel and knowledge to keep your pool functioning at the highest level.
I would give a 0 if I could. They signed a contract with our community 2 months ago. They came and worked for one day. Then bailed on us and told us they weren't coming back. They said they bit off more than they could chew and had too many other pools to get ready for the season. I would think very hard about using these folks. We were impressed and understood they were the "cream of the crop" and I have never had a contractor just bail in the middle of a job and not complete it.
We've had our pool for over 7 years now. We've been searching for a good reliable company to open/close and service our pool since then. This past year NV pools was recommended to us after 6 previous years of companies that would never show, or never respond...I can't believe it took me this long to find them! They come every week, on time, with a smile and very polite. If I have any questions, they are answered almost immediately by Mike, the operations manager. I have emailed late at night, and on the weekends...each time I have received a response within a few hours. I cannot thank them enough. It has definitely made my summer stress free and we have been able to enjoy our pool and backyard! Thank you NV Pools! You have some awesome employees!
Very Disappointing.... While looking for a pool company that would build our in-ground pool, they were the first company that actually came out to discuss our project, but that's where it ends, after explaining what we wanted, and a review of the yard, the company Rep, left and after several weeks and numerous attempts to get a quote, we finally gave up and gave our business to another company. Very Disappointing at best. Truly a Buyer Beware Company. Thanks for Nothing NV Pools ....
Great company. Very experienced staff. Consultative and professional with expert advice. I would definitely continue working with them.
I have been pool committee chair for our pool since the 1990's. We have been using the services of NV Pools for the Kingston Chase neighborhood pool since 2008, they have provided exceptional and consistent top notch service to us every year. They have provided services from regular maintenance to major rebuilding. We make sure our pool is in top notch condition and we ensure equipment is maintained and they totally support this goal. We have hosted the Herndon Olympics for the past 12 years and they provide extra service to make sure everything is perfect for the event. I would be more than happy to discuss any issues with anyone who is considering NV Pools for their community. We have developed a very strong team relationship with this company and I fully trust them as a company up and down the organization from the President to everyone on the service team!
NVPools: Your One-Stop Solution for Professional Swimming Pool Services
Are you looking for a reliable and professional swimming pool contractor that can cater to all your pool-related needs? Look no further than NVPools! We are a leading provider of top-notch swimming pool services, catering to communities, residential homes, municipalities, swim schools and outdoor fountains. With years of experience in the industry, we have built a reputation for delivering exceptional quality services that exceed our clients' expectations.
At NVPools, we understand the importance of having a well-maintained and functional swimming pool. Whether you need routine maintenance or major repairs, our team of experts is here to help. We offer a wide range of services that include but are not limited to:
1. Swimming Pool Maintenance: Regular maintenance is crucial to keep your swimming pool in top condition. Our team will ensure that your pool is clean and safe by providing regular cleaning services such as vacuuming the bottom surface, brushing walls and tiles as well as skimming debris from the water surface.
2. Swimming Pool Repairs: From minor leaks to major structural damage, our team has the expertise needed to handle any repair job efficiently and effectively.
3. Swimming Pool Renovations: If you want to give your old or outdated swimming pool a new look or upgrade its features such as adding waterfalls or lighting systems - we can help!
4. Commercial Pools Services: We also provide commercial pools services including maintenance programs tailored specifically for hotels & resorts.
5. Fountain Services: Our fountain service includes installation & repair work on outdoor fountains.
At NVPools we value relationships with our clients above all else; this means striving towards becoming their last ever need when it comes down to their pools! Our commitment towards customer satisfaction has earned us an excellent reputation in the industry which speaks volumes about our dedication towards providing high-quality service at affordable prices.
Our team consists of highly skilled professionals who are passionate about what they do; they take pride in delivering exceptional results every time! We use only state-of-the-art equipment along with eco-friendly products ensuring minimal impact on both environment & health while maintaining high standards throughout each project undertaken by us!
In conclusion, if you're looking for reliable & professional swimming pool contractors who can cater all your needs under one roof then look no further than NVPools! Contact us today for more information on how we can help make sure your next project goes smoothly from start-to-finish without any hiccups along the way!
nvpools.com
