3 years ago
This place is a JOKE
This place is a JOKE
Our mother came home from a skilled nursing facility and these were the people they recommended for us to contact. A nurse (we think that's what she was but who knows for sure) showed up ONCE and did an assessment; the rest is history because they never followed up to let us know what services she qualified for or how often; two weeks later someone just showed up at my mother's home claiming to be from their company and needed "additional" information. I'm not sure what kind of operation these folks are running but between my siblings and I we got very tired of all the phone calls that were made to them to address her needs. They never returned any of our phone calls. The final straw was today when a nurse called and said she was 15 minutes away....sure I guess because we're just supposed to do things on her schedule right? She showed up; was afraid of our mother's cat of all things and then told us she had no info on her as the patient so she did not know what she was supposed to do for her (so if she didn't know why did she bother showing up???) I explained to her that my mother had an ostomy and asked about her experience with patients' ostomy needs; she did not seem to know what that was. I give up here. I called in one last attempt today 10/15/19 and was told that the issues I relayed would be addressed and that an administrator or director of care would be calling me back by close of business....I'm still waiting on that. So I relayed that we would not be accepting any other "visits" from these folks until they could contact myself or one of my siblings to address her actual needs. Sorry; you don't just show up and take someone's blood pressure and temperature and then you're done. What exactly do they get paid for??? Oh yes, I forgot---the nurse that came offered to watch me change my mother's ostomy bag -- so I guess it's up to us to train them as well is it? I'm sorry; this place is just terrible. I will take this up with her insurance provider as well; because I don't think it's fair that someone show up for five minutes and didn't do anything and then bills insurance to get paid for that.