Such a great spot to sure that sweet fix. I've picked up cookies and cheesecake poppers for parties and social gatherings many times. They always disappear. Their cookies are all delicious; baked well, flavorful, and not too sweet.
I ve order from NOX multiple times and never had an issue. I usually order over $60 worth of food which is a lot for deserts. I ordered via a delivery service which totally mishandled my order, canceled it and refunded my money without contacting me or notifying me. I called and spoke to a NOX manager and informed me that he had the order but it was never picked up. I was shocked that he didn t contact the delivery service to follow-up on why the order was received but no driver to deliver . Oddly, my order just sat on the counter and he told me that there was nothing He could do but for me to reorder. Okay, reorder for it to sit on the counter and not be picked up again?! So frustrating. All I wanted was food that I ordered, not excuses for failed communication between the delivery service and the vendor. This left a bad taste in my mouth. A simple track of my orders would have reveal that my spouse and I have spent will over $3000 at the location in the last year. Nothing was offered to compensate for this mishap that still is unclear what really happened. I won t be ordering from NOX for a while.
Sincerely,
Upset customer on N 1st Street
We door dash Nox often, I'm amazed how the cookies always arrive still warm.
Always good, but really recommend to have them hot. The salted chocolate is so good when the chips are all melty
This is my 3rd delivery from Nox. The first was perfection. That box of baby chocolate chip cookies was wrapped like a gift and they were amazing. Not warm, but a hint of warm. Chewy edges and soft middles, Yum! Second delivery was good but the cookies did not taste as fresh. Tonight, I ordered some vanilla ice cream and orange sherbet and had a 50/50 bar in a bowl. I had previously ordered an ice cream sandwich and was so impressed by the ice cream that I dove all in tonight and it was better than I hoped. I know they outsource their ice cream and they ve chosen the best in my opinion. Also I got a sugar cookie which was nice and doughy and had an adorable flower stamp on it. Good job, Nox!
JP was cool and copacetic above the call of customer service duty. He deserves a raise.
I'm obsessed with their cheesecake poppers and their meringues. I have developed the unhealthy habit of ordering from them once a week. I have yet to try anything I dislike including the cookies.
I can not believe what I experienced last night. I walk in, this guy with glasses and backward hat is busy tossing paper in trash can. They was he talked to me was NOT okay. This message is to the owner of this business. When I walk into any business, I MAKE SURE I am VERY respectful to everyone and I expect the same from employees working there, makes sense? Why are your workers yelling at customers? Making sure your customers never return is the last you need during pandemic. The only reason why I taken this to social media is because I felt so offended by that person s way talking, my mom was on the phone. Come on, i am picking up order, being respectful, why do you have to be disrespectful for no reason?
This place has traditional cookies with very little that has been invented. I tried the traditional chocolate chip cookie. It s a good cookie to be sure but it s really not a cookie that is going to start a culinary revolution.
The cookie was perfectly crispy on the outside and chewy on the inside (good mix of brown and white sugar as well as butter).
Picked up some cookies tonight before driving through the Vasona Christmas lights..much to our disappointment the cookies were cold and hard. We didn t want to go back and wait in the store for the gal to heat the cookies because of Covid, and we needed to make our allotted time slot to see the lights. Make sure your cookies are kept warm, it makes such a difference!! When the cookies are warm I would rate Nox a 5/5, but cold and hard, not so good. I don t know if the gal working tonight was having an off day or what, but we were bummed out.
