Nowa Itaka Sp. z o.o. Review

We bought a trip at the largest travel agency, Itaka.
Full price, no discounts, last minute etc.
On the spot, it turned out that we were "worse tourists", the color of the band showed the place of the meal and accommodation.
Conditions much worse than other colors of bands.
Itaka, of course, did not even mention that their tourists are "worse sort" - such "plebs" !!!!
No more Itaka !!!!!!!

The travel agency does not accept constructive feedback on its services, in short - they do not make uncomfortable opinions (free of profanity and confidential and sensitive data public).

The office does not respond in any way to inconvenience during your stay. Even after a few reminders, the residents sell us by saying, "yes, we'll take care of it"

I do not want to generalize, but not only happened to me such situations, so I honestly do not recommend this travel agency.

P.S I give one star for flight comfort and trouble-free transfers.

After canceling the trip, no refunds are made within the 14-day period stated by Itake itself in the cancellation notice. No information is available on the inquiry sent after this date. I advise you to avoid a wide berth.

As in determining every offer for the client, honesty is the most important thing. The customer tells him what expectations he has and what he can do and the seller defines the possibilities. Thanks to this, holidays with Ithaca were the best every time! Hotel Royal Zanzibar Beach Resort is a paradise on Earth !!!
Thank you

I am very disappointed in you. And as a regular customer after the whole epidemic I will not use your offers.
Pulling up your trips canceled (before the crown) and dragging almost 2 months donating money for the trip so that the power to escape the act of March 31 ...

Improve contact with the customer. Telephone (a few days ago) to the hotline: "Hello. According to information from KLM airlines, the maximum weight of hand luggage is 12 kg, and according to your website (and the travel document), the maximum is 7 kg. Do ..." interrupted in half a word "please be guided only by the travel document ". The tone of voice could freeze many volcanoes :). Today, the answer to the same question sent to your e-mail (sent on the day of the call): "Thank you so much for paying attention to the weight of hand luggage in the document (...). We kindly inform you that hand luggage is possible up to 12 kg." . The employees on the "phone" are clearly tired and deterrent

Complaints are dealt with after equal to 30 days and appeals after 60 days, following prompts.
Of course, complaints about the inconsistency of the offer with reality do not take into account. They claim that the complaint must be submitted in writing to the resident. We did it verbally and they gave us a fuck !!

This company is a mockery. They cheat people badly. No words

The usual tricksters and tricksters. I have used tours organized by Itake several times and year by year the value for money was getting weaker, but how they deceive customers in the times of COVID passes by. Watch out for these extortioners.

Unreliable company, consultants (consultants) giving the impression that they do not understand what to write to them. In case of problems abroad, you cannot count on their help. They do not provide information to the family by covering data protection (as if the wife did not know my data )
The level of services rendered to those from other offices is pathetic (but, no, no, the price is not lower at all)
Accommodation and low-category means of transport.
Generally an unreliable office biuro

I was on vacation twice. First out of 5, second out of 3+.

if you choose a colloseum hotel in Bulgaria via it, then take the money for eating out, UNBUSINESS food, the rooms are commune, and if you think that it takes into account any complaint, it makes you feel like a shit, then you appeal and cancel it again, maybe something I will succeed, and the lawsuit against the collections with other participants, because it was already reported during the trip, but the paper will accept everything .... it's a waste of nerves and money for them. it's good that at least the weather was good.

A company of cheaters and loafers. They don't respond to messages when specific questions are asked. Just accept the reservation and, most importantly, the money, and then go ahead naiwniaku alone ... In the stocks of all of these pseudo travel agencies, if you are smarter, it's just trips on your own !!!

A hopeless company. WE HAVE BOOKED A TRIP IN CRETE. DAY 15. IT WAS MADE OF THIS 13, BECAUSE THE DEPARTURE IS AT 23, OR WE ARE ON THIS SITE A DAY LATER, AND BACK AT 4 AM, SO WE DEPART FROM THE HOTEL AT APPROX 2. I DON'T GET GREETING AND NEVER AGAIN ITAKA. COMPANY DEFEAT. SCAMMERS. I ADVISE EVERYONE. WISH YOU BANKRUPTCY.

I don't know where the bad reviews come from! I always travel with the Itaka office and I am very pleased! I hope that the current situation will not have a negative impact on the company's condition! This year we spent a beautiful holiday in Turkey in Dream World Hill hotels, recommended by our ladies in the Optimal office in Wroc aw. We are very pleased with the trip and we are glad that in the times of COVID we were able to leave without any problems. I recommend Itaka to everyone!

The office did not comply with the 2hb meal agreement for four people in Greece. Breakfast was not at all. We spent on food until dinner about 1200 zlotys. In response, we received the quantity and quality is subjective. Maybe and it is but if it is physically what to eat. And the trays were empty. Total nonsense. A crumpled biyro and a crumpled translation. I do not recommend completely after such a response to complaints. It is better to pay these 400 zlotys and have a choice of colors. And additionally on the day of departure without food. It is also the Iaka customer service standard

I wrote a complaint because the trip, hotel, etc. was inconsistent with the signed contract. Of course, I received a negative complaint. I am facing a class action lawsuit along with other Poles.

The trip was supposed to be without restrictions to Oman, meanwhile, it turns out that after paying for the trip, we have to stay locked in the room for 48 hours Additional fees tests, I ignore other additional fatal situations that will take place ... We left with a proposal to change the date or direction of the refund ... Meanwhile, the babysitter offered us a refund of 50% of the money paid for the entire trip ... It's pure theft. I felt like someone spit in my face .. we wanted a great vacation and the nightmare begins ... I will not accept this nightmare. Every time I call Ithaca I hear change the date don't cancel ... It's a lie .. let no one believe it ... After paying for the tour, Itaka ignores the customers and takes no responsibility for anything. Last time!!!!

Itaka will lose regular customers and I hope so, what it is doing with Egypt now, I call you, they will tell you that there will be departures in two days, it turns out that there is no money, you will pay then you will wait 2 weeks, at this time they will turn your cash.
It is possible to report it to the appropriate organs, it is a premeditated action and it is a balloon of people like me.
After 10 years, I leave itaka disgusted with the gypsy that itaka offers its client.
Do not be fooled, they know well that Egypt will not fly, and yet they are buoying and collecting money from people.

After a few months of booking, they change my place of departure from Wroc aw to Katowice or Warsaw, and offer a poor PLN 300 rebate. I will not even get there by car for such pennies. Anyway, if I wanted to leave not from Wroclaw, I would have booked it. A waste of time, I will never go anywhere with this office, and maybe I will play a game in the process.

I just got a negative response to the complaint, which was clearly described and was not the invention of picky customers. The first time we drove from the itaka office and the first time we had such a broken holiday due to the unprofessional approach to the client and the offer that is not true. The office is not worth recommending! We have a collective complaint and a trial in court that is what we have from the long-awaited vacation !!

A great headquarters, if we rate the office as a service, I have always been happy

Many reservations about the service and contact of the company with people who are trying to contact

I wish I could give -5 stars. Bottom. Complete lack of professionalism.

The worst travel agency in my opinion. They manipulate and intentionally mislead the offer descriptions. Pictures do not reflect reality. The price is inadequate to the quality. They do not try to clarify the matter, but make the clients idiots by writing their cynical rules that do not refer to the presented facts and formulated charges. A wasted holiday is probably their specialization, judging by the entries on the Internet. I advise against whomever I can, based on what they gave us.

Travel agency for mass tourists, be careful !!! Room in a hotel with a lower standard than the one bought and paid for. It turned out that there were many more customers in this situation. Of course, full occupancy at the hotel so unable to change the room. enada, I won't use it anymore.

Lack of any information on their part whether the trip will take place and constant deception in the refund of money for missed departure. The trip was supposed to be six months ago and they haven't returned the money yet, it's a thief for me!

Fatal quality at a high price. Ithaka sends people on vacation to the other side of the world, putting them on a plane from the previous rock on 10-12 hour flights.
As a result, the atmosphere becomes nervous instead of rest.

Unfortunately, using this company's offer was the biggest mistake I made. I needed a vacation with a small child, in a quiet place, of a decent standard. It looked like this on folders. In fact - one big beast, a crowded hotel, in NO way adapted to relax with a child. (Hotel KOTVA in Bulgaria)

ATTENTION!!! Itaka sells a stay in a 3-star hotel as a 4-star. Even Google claims that the hotel is 3-star but according to Itaki OFFICIAL category is 4-star. Don't be fooled.

Of course, they replied politely that they did not recognize my claims and a lot of PR talk. I add a photo of the queue for food although I had many more reservations. Rooms dirty, age-old, with many damages. In my case - a hole in the door. When I find a moment I collect pics and throw everything here and elsewhere.

The massacre I waited for the operator 2 times for 20 minutes and each time it knocked me out. They went down to the dogs

The Turkey-Kemer Hotel Carelta is not recommended to avoid this hotel from afar. The description of the hotel on the Itaka website does not agree with what was on site. Hotel 4 * should have none. Dirt stink everywhere.

According to Itaka, it is a 4-star hotel ...
3/4 attractions not open

We were with itaka in Sardinia and I will tell you briefly never again

If you travel, then only with NOWA ITAKA!
Excellent organization, professional guides (pilots), modern air-conditioned coaches.
A great company!

Unfortunately, professionalism is far from the standards adopted in Western Europe. The day before the planned vacation, we received information about the cancellation of our trip (of course, you should keep an eye on the situation in 2020), despite the fact that the organizer knew that the trip was not possible a month earlier. After submitting an application for a refund, the hotline employees mislead customers, thus delaying the process of possible returns for an unrealized tourist event. If this is a harbinger of liquidity, it is good overall, because such "companies" should disappear from the market as soon as possible. I advise you to avoid this type of "shrine" with a wide berth.

The office accepts 14 hours of camping on suitcases in the hotel lobby for the standard of customer service
In our case, we had to leave the hotel at 24.00 and we were checked out at 10.00
I understand 4-5 hours and not 14 hours, camping on suitcases in the hotel lobby is humiliating and not very image-oriented for the hotel,
The lack of the last supper, especially with the all inclusive option, is a rude, of course, it is not a problem to buy food and drinks in the bar, the worst that hungry Janjans are combining and rising guests are eating them, and this is going to steal, in what light puts guests with Ithaca ?