Norton House Hotel & Spa Reviews

Very pleasant and helpful staff. Viewing for potential wedding venue and loved the garden suite.

Beautiful place. Hope to stay there longer next time.

My Daughter, Granddaughter and I had a lovely stay, wish it could have been longer. Friendly atmosphere, welcoming, polite restaurant staff and really important to me clean room and tea, coffee and biscuits, fab!

Lovely hotel and staff, great breakfast and food. Stayed over Christmas and they put on a fantastic Christmas lunch, at least from an Americans view. Had Santa visit for the kids which my 5 YO enjoyed! Cab service to and from city centre can get pricey so factor that in to your cost of stay. Also slightly less service than Americans may be accustomed to for level of hotel. Hotel pool very nice but hours are limited. Overall a very nice stay.

Pool was great. Not too busy and perfect temperature for swimming.

Beautiful place to sit and have coffee and a chat with friends

Quite disappointed with my last visit. I had stayed and dined in hotel on different occasions few years back and had very fond memories. I wanted to have a small treat for myself and my husband and bought an afternoon tea Groupon. Although it is a deal-meal, yet I felt the difference how staff attended or treated people with groupons. The area was separate from the bar, where normally afternoon tea would be served. The glass extension of the restaurant where the tea was served, air conditioning was not switched on. My question about air con was treated as something not on a 'list', even it was put reluctantly on after I mentioned it. The waiter brought tea promptly, but I had problems to provide barcode of my Groupon on my phone. By the time the food arrived to the table the tea was almost the room temperature, but I was never offered a fresh pot of tea... The food was below then average and looked slightly better than tasted. Rhubarb mousse had no taste of rhubarb. The bread in sandwiches glued to the teeth and I struggled to wash it down with room temperature tea. The 'clotted' cream was so runny that it was dripping of the scone. Cheesecake had not flavour at all... I had a bite of cakes but couldn't finish any as I had to scrape greasy cream from everything. As I said the waiters had very little interest in our experience and even didn't ask did we enjoy the food. Very sad. I expected more from the 5* hotel. I speak from and comparing it to my previous experience of the hotel itself and the restaurant. Definitely there are several issues can be picked up for improvement, such as staff training and a better chef. Would I recommend afternoon tea in Norton House? No, not without radical changes in staff attitude and quality of food.

Beautiful hotel great food drinks spa, set in country side grounds near Airport

Afternoon tea very nice but quite run of the mill probably won't go again

Organised a private event which the Hotel managed well, beautiful lunch and attentive service.

Excellent spa day with my mum staff couldn't be more helpful and courteous great day.

Norton House excelled. I left feeling like a new man after a full body massage. The afternoon tea was also delicious. Would definitely recommend.

Spa facilities are fairly limited... Pool, sauna, steam room and a jacuzzi.

Was here for my Godsons wedding we had a fantastic weekend food was good and facilities where great

Great venue for a wedding. Rooms very nice and staff couldn't be nicer. Drinks a bit pricy though.

Lovely spa day. Very relaxing. Nice afternoon tea as well though a bit more variety In the cakes would have been nice but that's just nit picking!

Fantastic facilities and really nice rooms. The restaurant is excellent as well.

Fantastic venue set in a lovely area. Wonderful service and excellent meal in the brasserie

We had a groupon voucher, for afternoon tea and it was delicious, the waiter was really helpful, u chose which sandwiches u wanted, the Wee cakes and scones were lush. Highly recommend this.

We were there for a family wedding hotel was lovely apart from it's on a flight path so got woke up with planes going over then staff waking people up that had ordered breakfast and you have to ask for ramps to be put down outside

Excellent support and service for my father's 90th birthday lunch.

Fantastic place. Ideal for couples. Reasonably priced and very relaxing. Attention to detail and customer service was outstanding. The only downside would have been the noise from other guests very early in the morning but that is no reflection on the hotel. The leisure facilities are by far the best I have experienced and include a hydrotherapy pool. Easily my new favourite hotel in scotland.

Beautifully situated yet close to airport, exceptional staff and cleanliness

Spa days here are just fantastic. From the facilities to the lunch to the treatments, everything is fantastic. The staff are friendly and efficient and nothing is too much trouble. My therapist was Shona and I really enjoyed my treatment.

Lovely place staff were really nice breakfast brilliant gym spa everything great all in all a brilliant stay thanks guys

Stayed for a wedding. Great room in the 70x - comfy bed, fab bathroom with TV above bath. Staff friendly and helpful.

Very comfortable rooms, pleasant and quiet surroundings, and helpful staff.

Lovely hotel and great location for the airport and exploring. I haven't used all the facilities this time around but rooms nice and well set out so would recommend.

Nice place for a walk and a coffee from the Bothy. Appreciate the hotel allowing visitors to do so.

We had a great day on Saturday at a wedding. The hotel and grounds were lovely and our food and service was first class.

Very nice hotel with newly refurbished pool area. Regularly attend meetings here and service, rooms and food are always excellent

Attended an evening wedding reception. Beautiful location, and the Ballroom was lovely (having attended a reception in another part of the hotel previously). However staff were glum, unhelpful, and it felt like none wished to be there.

Fabulous meal at my sons wedding all staff were fantastic well done norton house x

Friendly health club and Spa highly recommend for a visit

Food was OK, but I've had my her better food at lower prices. Staff were welcoming and knowledgeable.

We went for Sunday lunch.Waiter seemed a bit unsure of himself when serving wine...spilt it all over the place. Food was reasonable...not as expected.....wouldn't go out our way to return really

Great dogwalking. Plenty of shelter and great welcoming staff at snack bar

Beautiful gardens, amazing building. Food is out of the world. Staff cant do enough for you. An absolutley fantastic place for a wedding or try out the spa for a bit of relaxation.

View for potential wedding location. Was absolutely lovely and staff were very attentive.

Had a lovely time at the Spa. Staff are so welcoming and friendly and only too willing to help. A great relaxing atmosphere. Would certainly recommend a visit.

Beautiful venue, inside and out. Car parking can be tight when events are on but recommended

Staff fantastic,Spa fantastic and Hotel beautiful so,so glad we booked there..recommend it to anyone..thank you.

Fabulous chef , lovely pool and spa , staff are genuine friendly . Door between rooms not sealed up you could hear everything . Not really for light sleepers .

Beautiful country hotel extensive grounds . I deal for conferences or weddings

Lovely setting and well worth a visit. Lunch menu limited but food excellent. Staff friendly and efficient

He did not give us slippers in the other fines. 22 pounds away from the dungeon with a taxi.

High quality food. Service friendly and efficient.

Really like this hotel. Visit every now and then due to work and never disappointed.

I was recently a guest at a wedding at the Garden Rooms. It was a beautiful location and the suite was very well laid out. The bar was very well stocked and staff were very friendly.

Nice friendly staff and the food is great,
They don't rush the courses to you so you have time in between each one to let it settle

I was only able to see the ballroom and bar but it was a lovely experiance and all of the hotel staff where very frendly. The food was delicous and the drinks where a fair price.

Excellent afternoon tea this afternoon.Staff very efficient and friendly.Thoroughly enjoyed the experience.

Bought vouchers for my mum and her friend as a thank you for cat sitting while I was on holiday which weren't cheap.
When they used the voucher they said the service was extremely poor and they were just ignored by the staff and only got 1 pot of hot water for tea.
Therefore I wouldn't recommend this place for high tea.

Lovely place. Went for a small private family function. Staff very attentive. Nice food. Very well looked after.