Great hotel situated near the airport and makes one think one's in the countryside and not far from the city. Delicious meals and well trained, courteous staff makes the Norton House a cozy place to unwind. It has a spa which can make it easier to relax in the sauna or swim a few lengths.
I will certainly be back!
Alovely setting, feel like you're out in the country not in Edinburgh. Rooms feel newly refurbished. Lovely soft furnishings and tasteful decoration. Staff are friendly and attentive. Did not use the spa but it looks lovely. Although it is near the airport you hardly hear the planes, very peaceful. There was a wedding party, so some revelling but all over by midnight. I would stay here again.
Very well received. Very nice place. Beautiful pool. Excellent breakfast. Night a little noisy.
Very nice! The staff were friendly and helpful.We had afternoon tea and there is a gluten free alternative.Also I noticed that on the menu was a statement that as far as possible the food was prepared in an allergy free environment! Thank you.Greatly deserving of 5 stars!
Norton house are doing takeaway meals during lockdown. We picked up an amazing chateaubriand steak dinner. Easy to prepare at home and simply delicious. Delicious starter soup with focaccia, the beef was tender and tasty, with cauliflower cheese, sauces and stunning chips. Sticky toffee pudding rounded off a delicious dining experience. The food was superb - couldn t recommend enough.
We stayed in this hotel for two nights, hotel is cozy and nice, they have nice staffs and it's fairly close to city... they also have amazing restaurant that is really 5+
Great hotel. Nice rooms. Careful furnishings. There is also a wellness section
Lovely spa day. Clean n tidy. Fab massage followed by a sauna, a swim and a jacuzzi. Staff nice and friendly.
Great afternoon tea.Food was really good.Service was brilliant friendly and helpful waitresses.Will definetly be back.
Excellent lunch and lovely staff. Reason for one star.
The hand towel dispenser opening and cracking my mum on head having not been correctly closed by staff member filing it. Who was in filling it when I joined my mum to go to toilet.
My Mum was left with huge red welt quickly turning to huge bruise on top of forehead at hairline. Bar staff couldn t have been more helpful providing ice.
This could have been a child, much more elderly person than my mum or even my pregnant sister in law and I feel my Mum was lucky not to be knocked out by it.
Great afternoon and lunch ruined by this experience or I should say ruined by poor management of a situation.
Our favourite spa, and very good massage therapists. The good spa guide ain't lying giving this place such a good review!
Went for afternoon tea. Lovely staff.Beautiful Hotel & ground's.
Lovely stay very comfortable and luxurious feel. Food heartening and tasty
Excellent service. Food is very nice and the spa was perfect.
I visited there for a work event. My company picked this as the venue and we were in the conference room all day. We were supplied with sufficient food and drinks and a cooked lunch
The food was good in the bar area, however the service was extremely slow.
Fantastic! Beautiful bedrooms and public areas. Food, drink and service all first class. Really well appointed and luxurious spa too. Staff uniformly excellent. Will definitely be back!
I attended for a function. The facilities were good - Garden Room a good size and well decorated. The bar staff were friendly and attentive. We had a sit down dinner for which we had already made menu choices. Sadly the wait staff were clueless as to where to take the plates, who was having what, they were bumping into each other and having to take plates back to the kitchen having wandered around with them for a bit. Three times I had food placed down in front of me that I hadn't chosen, and had to tell them I hadn't ordered it. The food I did get, when corrected, was delicious though.
Stunning place staff are so friendly will definitely be back
Good food, service pleasant, outage of debit and credit card facilities but handled well by staff.
The Spa is very well appointed and the gym facilities are excellent.
Attended a friend's wedding and the staff were helpful, friendly and approachable. The wedding went fantastically.
Very nicely prepared food and pleasant staff. Slightly grubby seats need cleaned as felt like a Brewers Fare in the dining area and reused water bottles need thrown out as do the reused sauce pots that once were Tiptree jam jars. No idea how a Hotel manages to run out of haddock on a Saturday though. All in all these things and didn't really taint the overall experience that much but sort them out and I'd award a very strong 4 stars.
Just back from a fantastic weekend attending a wedding . The food service and hotel accommodation was all amazing. Definitely recommend to family and friends
Nice setting, physical service very good, waiting staff very pleasant and helpful but I ordered a Wiltshire ham salad sandwich on brown bread with mayonnaise but was given a Wiltshire ham with tasteless tomatoes, no mayonnaise on old white bread. The food normally served in the Norton is good but what happened today I don't know.
Lovely location stunning Hotel let down only by the disappointing dinner.
Spa visit for a massage with Vikki. Great massage. Felt very safe. Lovely professional staff. Can't wait to return.
Well done Norton House! You have kept us going through lockdown with the bothy, the walks, the fairy woods, the takeaway meals and your lovely happy faces. Everyone is always so lovely. As locals we look forward to supporting you when you reopen. Thank you!
Supplied a photobooth for a fantastic wedding on 20 July...first time at Norton House Hotel and was super impressed ...the young lad running the show was superb...overall you get a feel for venues doing this job and the NHH wedding feeling was first class....
Nice room, quiet, nicely furnished. Bathroom very small, bathtub with high entry. Beds good. Could be cleaner dust on the heated towel rail and in the corners. Breakfast excellent, varied and delicious, the best during our trip to Scotland. Internet is good too, is not a matter of course in Scotland.
Pool not used, sauna not open because of covid.
Not very much to see here. A little trail around the hotel which isn t very dog friendly as it runs parallel to the M8 extension or city bypass link. Which is very busy and slightly noisy. If you can live with this then you may find this little trail of interest. It can be muddy and a little slippery but does take you to the mound on the RATHO/newbridge hill of remains of settlers. Not 100% of the exact history there is a little plaque on the bottom of the mound on the RATHO side of the tracks. Baird road access. Other than that not too much to speak of.
The views and surroundings are beautiful, with minimal noise herd from the airport. Allows for easy access to many of Edinburgh s tourist attractions. The food has a distinctive air of elegance without being over priced.
Great for a wee wander round the grounds with the kids
Great place ... bring time and use the spa area ...
Upscale rooms and dining in extended 19th century mansion house
Quiet secluded hotel that was just perfect for the weekend away with my wife
Bacon rolls at the bothy are some of the best around.!
Our stay was very pleasant. This is a gorgeous place just outside Edinburgh and a lovely retreat from the hustle and bustle of a hotel inside the town. The scenery is beautiful and they ve got a lovely tiny little forest you can jog through. The room we stayed in was spacious and cozy. Would stay again.
This is the second time me and my wife have stayed here. This time we went along with our 2 kids(3 and 1) for 2 nights. We loved the hotel both times and hope to be back.
Very nice. Bit pricey in the bar, but good service overall. Fine dining sort of place, with lovely grounds and access from either side of the hotel (one entrance directly off the A8 to a long drive which was handy).
Very nice rooms and good food better than anything we had so far. Attentive staff interested in making your stay comfortable.
Excellent Xmas lunch, staff fantastic and food delicious. Tables beautifully decorated and a visit from Santa too. Will def return for Xmas lunch next year. Thank you to all the attentive and happy staff who were working today! Highly recommend.
There is absolutely nothing wrong with it.
The staff is very friendly and extremely courteous, the hotel rooms are very lavish and equipped with many details. The breakfast leaves absolutely nothing to be desired, on request whole menus can be prepared in the kitchen at no extra charge.
The spa area is great, had a very relaxed time on site
Having previously been to the Spa decided to return for a girls day with afternoon tea. We were a party of 3 and 2 of the 3 suffered sickness from something that was eaten. When we complained it was referred to complaints department which decided that there was nothing wrong and dismissed the case. As only 2 of the party of 3 ate a particular sandwich it would seem to me that something was wrong. My daughter had to be taken to the doctor as she was unable to keep neither food or water down.
The Spa changing rooms were not very nice and didn't seem that clean with a lot of the lockers not working.
Only given 1 star as this is the lowest we can give.
WOULD NEVER VISIT THIS ESTABLISHMENT AGAIN!!!
Spa day great. Disappointing meal in restaurant at night
Friendly, dignified and spacious rooms. Large parking lot.
Amazing. Was at a work conference would definitely come for leisure
Beautiful setting, lovely grounds, great service. Top notch hotel.
Absolutely stunning building and recently had a wedding here. All staff and food were fantastic and would highly recommend
Excellent hotel, food very good, facilities - gym and pool excellent
Great hotel and resteraunt.
Staff more than helpful.
We walked it to Norton house up the scenic driveway - perhaps we should have walked back?!
Located 5 minutes from the airport and yet totally exotic because located in a forest area in a beautiful setting.
Attended a funeral tea no rolls with the soup no butter jam or cream on table for scones we had nearly finished the scones before any thing appeared to put on scones, sandwiches were soggy, the choice of cakes appalling a very sad day for all of us ended with this disgrace
Great location lovely place food good ..but customer care training required
Visited for afternoon tea. Nice wee afternoon it was.
Great place, great room. They even provided a nice 'happy birthday' card and chocolate in our room as it was my birthday one of the days we stayed. Resturaunt is good, but pricey, same with the bar. Unfortunately it's also not the easiest to go elsewhere, without paying a taxi or having a designated driver. So if you're staying a couple of nights here like we did, it's best to make plans for dinner somewhere else at least one of the nights. Spa and pool are excellent. My partner went for a massage and enjoyed it. We both made use of the pool, spa pool, sauna and steam room, which are open till 10 each night.
The treatment we received was very good and enjoyable however it was disappointing that the experience showers and the hydro pool were not in working order ... the afternoon tea was very tasty but sadly the tray of Sandwiches and baked treats came out much later than the giant pot of tea so the tea was cold by time we got to the goodies however staff were very friendly and helpful and the atmosphere was relaxing one small point though the relaxation room went from calm soothing music to hard-core east coast rap which was definitely a surprise
