Northwood Manufacturing Inc. Review

Our first Arctic Fox trailer a 2012 was excellent, our second RV was quite the opposite, major issues; v v poor quality. Leaking windows, numerous issues. It even took Northwood ages to send replacements and we had to cancel planned vacations & rush home when things broke several times.
They claim it s a four season RV. Certainly ours isn t; we had six degrees of frost & the plumbing froze, despite having the heater on. Yet another vacation cut short.

We recently bought our second Arctic Fox Camper and are extremely unhappy! The workmanship has gone downhill and as most of these are minor fixes we could probably live with it. However the big issue is the inferior product they are using for their refrigerators. Norcold Refrigerators are a piece of s@!t!. Our refrigerator did not work on our very first trip. We now have a once in a lifetime moose hunt in two weeks and have a useless camper sitting in the driveway that won't be fixed for 5 weeks! Not what I paid for and no one is willing to go above and beyond to get this unit fixed or replaced (tired of Covid being used as an excuse)! Definitely will not be recommending Arctic Fox campers!

UPDATE: The 3 companies (Northwood, Norcold, and the RV Dealer) have come through for us!!! The parts will be here in a week and installed so we are able to go on the hunt! Much appreciation to everyone involved to make this happen. :)

Traded in our 2016 Arctic Fox 27-5L for a newer model, the 2020 28-5C and couldn't be happier. Same attention to detail, same quality workmanship. Had one major problem with the living room slide, called the manufacturer, (spoke with Justin and Brent in Oregon) and the issue was resolved easily with their help. They spoke directly with our repair shop here in NY, gave them instructions, and the repair was done very quickly. We paid the bill and received a reimbursement check within a week or so from Northwoods (as the fiver is still under warranty). Very pleased with the level of service provided. More importantly.....my husband has called both Justin and Brent numerous (numerous!!) times with a multitude of questions (re: wiring for additional solar, etc), and they have always taken the time to listen and offer help. Not once shown anything but a desire to help, and that says a lot about their customer service. Highly recommend this company!!

Called Northwoods in regards to a used truck camper I was looking at locally. They were extremely helpful and honest. Thank you!!!

We bought our 2015 Fox mountain 235rls in 2015. In 2018, the leaf springs started breaking and the tires started blowing. When the paneling and drawers started buckling in the bedroom, a repair shop pulled the front cap and discovered multiple bad welds, no heat penetration. The front cap was collapsing. Northwood refused to help citing the 1 year warranty on the frame. We were out $12,800.

Re: 2016 Wolfcreek 850 truck Camper
Before Buying Inspect Tie-Downs from the Inside to assure they are anchored into sidewall frames.
This will involve removing Furnace Vent Grates and Drawers.
Or Expect to pay $800.00us like i did to repair or do it yourself
At 3 months i later realized in old pictures my drivers rear had shown signs of pulling thru.
At 2 Years I called Dave at Northwood in service and was e-mailed replied,
"not to worry Dale these tiedown points are anchored into the sidewall.
At 4 years its getting worse i took drawers out below the Range to investigate and found the anchor was not into the side frame as the front are. The Drivers front is screwed with only sheet metal screws but holding.
The back however not attached at all. I called, got Brent in service sent pictures and previous e-mails only to be turned down in his reply for financial help to fix. Being a manufactured error i expected some compensation at any age as i custom ordered this unit. Even if I had to drive it to Oregon. I give it 2 Stars. 1 for Sofabed no one else has and 1 for Price.
See Pictures, also of some Random guy on a freeway in my town similar problem

We just purchased our new 2021 990 sight unseen from A and M services in NC.

After owning 3 Lance's in the past 17 years we made the move to Northwood AF.

AF has made it possible to afford a new truck camper by offering all of the perks,bells and whistled with out pricing the units out of reach of the average family like almost all other manufacturers.

We are just waiting on the bunk to be sent to the dealer from the plant..

I will by the whole plant coffee if they can move the bunk to the front of the line..

We are ready to Dump this LANCe and UPGRADE!

Well, I read the response from someone at Northwood who did not even identify him or herself. It is nice to get any response, but it would be better if they could at least get my name correct when they are blowing me off. It is written right in the review, St. Peter, not Peter.
As to the substance of the review, I think I may be they only one here who has actually read the warranty. Contrary to what the responder says, there is no requirement in the warranty to contact Northwood before having repair work done. There are no "protocols" to follow set out in the warranty. The only obligation of the owner set out in the warranty is to handle normal maintenance of the trailer-which I did.
If you want to add "protocols" fine you can do that-but put them in your warranty, don't use them as a method of stiffing the customer after the fact.
If you want to require a call to Northwood before paying for a defect in your unit, then you should make sure that your office is manned on the weekends. I am sure that many issues arise, like mine did, over the weekend. Again nothing in your warranty says I need to sit in my trailer for 2 days without power waiting for you to open so I can call you. I cannot say I called you over the weekend because I check your website on Google which told me you were closed.
So, coming up with a requirement that is not in your warranty to refuse to pay for the repair cost is a form of misrepresentation.

My husband and I purchased our 2019 35-5Z in August. We loved the design. We have had nothing but issue after issue. Everything from electrical to water leak after water leak. Dealership was no help, they are far too busy. My husband had to fix everything his self. We are fulltime RV'ers so we can't simple wait. The quality and craftsmen ship is very poor. Wood chips & peels. The wallpaper is peeling. Carpet is coming up in areas. Cabinet screws coming out. Cabinets are detaching from walls. I could go on & on. We have never had such a poorly built RV. If we could send it back we would !! We don't blame the dealership, they only sell for the Manufacturer. Very disappointing & disguised.

We purchase a 2020 Grande 5rh wheel 35-5 z. Since we have had this 5th wheel we have had nothing but issue with quality of the product. Couch problem, Cabinet sloppy installation, bathroom door had to be fixed because of bent hinges and had to be sanded down, slide out hitting the island. Know we have found they missed on the side of the trailer the seam in back where the molding attached it missed the fiberglass and nothing is holding the seams together. Will be taking it in for repair but the response from Northwood was it is a walk in the park to repair. Without seeing this I think it is going to take more unless they will move the molding and make it look like a patch. We are taking it to Apache on August 15. The lack of quality control is terrible they say how the inspect thing but they are doing it like they use to do the job. This is the second unit we bought from them the other one had minor issues but that is normal. This unit is poorly constructed and quality control is not very good on this unit. This is not what we expect in a Northwood Product.