Norfolk SPCA Review

The worst experience. They are very unorganized and inconsiderate of the customer's time. I would not recommend this location.

This place is Fantastic, and there is no other place that has these types of prices. Just take all your pets here for all there needs.
This is my Winston looking really happy after his appointment.

Came here to get my cat vaccinated and they were very professional and got my cat from my car to bring him inside, I felt like they were taking the proper precautions for Covid-19

People are knowledgeable and know what they are talking about

Great place for economical care for your pets. Friendly staff and you can even adopt there!

I rescued my two cats from here
The staff was very unpleasant and rude overall cleanliness was a 45 out of 100 price for two cats was 125 dollars

Very friendly staff, the process was really easy. If you don't have everything you need they will hold the pets for 24 hours.

I had been trying to contact the director of this facility since Dec 2017 to now. I just wanted to set an appointment to surrender my pup. No callback, no reply from emails that was sent. I even visited.the facility to speak to the director face to face only to be given a card to contact her as i did earlier. This is not good business as i had tried not to take this pup to a kill shelter. So without any feedback i guess i have no other choice to either travel to another no kill shelter not in this area or take him to a kill shelter.

We went to adopt a cat. Staff was very nice and helpful. You can tell they love the animals and want to find good homes for them. The vet clinic here is inexpensive as well. Easy to find and convenient to the interstate.

I really love this place. They are awesome with my puppy & the shots for her are really affordable

Stuff goes out of there way to be helpful , prices being low , for people on fixed incomes was a big deal to. Enjoyed the over all experience without traumatizing my dog .

Nice staff providing a necessary service but they ALWAYS make mistakes, so make sure you pay attention to what they say and do so you can catch any errors to prevent mistakes like over-vaccinating, over-treating, like insisting your puppy has heart worms ( oops we have another dog with the same name coming in for heart worms ). Wrong surgery? That almost happened also!

Take all of our pets for all of their Veterinary needs awesome place

The volunteers are very nice and give you lots of infomation

I was disappointed that I left several mess.with all my info asking for a call back due to a sick stray that I was taking responsibility for and couldn't get in touch with anyone or a call back. I left detailed information as to what my call was in reference to but even with it being during operating hours I never heard from anyone . I've heard good things about Norfolk SPCA so it was discouraging.

Great staff, prompt service. I was a walk-in to update my cat's vaccinations. I downloaded my form ahead of time from their website and filled it in at home. Costs are reasonable and they had good advice on flea treatments and such.

They were wonderful with our animals and their wonderful of all animals they do great things

Nice place to find a pet. I plan to volunteer to help take care of them until I go back to work.

Best staff and Services ! They really need a larger facility. Parking, seating, clinic and boarding areas are compromised, and in need of more area. As I mentioned the employees are dedicated and efficient, do their best with limited space and resources.

Staff treat the animals well. Volunteers and staff keep it ad clean as possible.

Went to adopt a dog and the professionalism was terrible. They refused let me adopt the dog I was looking at and reasoning, they said, was that she was thriving sitting in the shelter and wouldn t thrive in my home because I don t have a yard. This is AFTER explaining to them that I go hiking, camping, hunting often and she WOULD be included in those actives. And on top of that I have a large grass area in front of my place that she could run in and have a dog park in walking distance. Not to mention ample hours to properly train and work with her. But as i can see this one star review is similar to many others dating back almost a year. And this will appear to be an on going problem with such young disrespectful management.

They seem to take very good care of their adoptable animals. Adoption process was painless and they are very friendly and will gladly answer any questions.
-1 star for seeing the same people in the waiting area after looking at the available pets and adopting one which took a little over an hour.

I adopted my sweet pup from the SPCA over two years ago. They were helpful and really cared about the right pet going home with the right owner. It's been a perfect match!

The staff is friendly and the walk-in clinic is very affordable, especially with the alumni discount. The SPCA gets very busy during this time and there will be a wait. However, the staff remains calm and friendly while caring for the animals. The other pet parents are often friendly and will chat while waiting. It's sometimes difficult to get information over the phone. Still an amazing place!

Had to wait for 1 1/2 hours just to be seen while 10+ staff members just stood around. Will not come back

Very clean, inviting and informative staff and I brought home my first two baby gerbils (yes they have more than dogs and cats)

Took excellent care of my baby girl when she had to have a growth removed

The bad reviews I read on here make me sad. These dogs need someone to adopt them. The people at the shelter are trying to secure homes for these poor animals. I got my Dog From this rescue, he is now my best friend.
Sure all the complaints about getting someone from the facility on the phone are pretty accurate. But keep in mind that they are understaffed and underpaid. Its not about your comfort, its about finding a good home for an animal that needs to be loved. If you want to take your pet to a place with no wait, you certainly can do it, and you will pay for it as well. So suck it up people..............

Prices for adoption are good but the facility always stinks. Just because animals are in there doesnt mean it has to smell like it.

I take my pet here, when she goes she don't like going to the back, but I guess it's okay.

L ok very the people and the work they do day in day out

Great place to get your pet's annual shots. They are fast and courteous and have low prices.

I don t usually do reviews on things but mine and my husband experience was ridiculous. We went in Thursday to look for a puppy to adopt and we found the perfect one and fell in love with him. We played with him, filled out and application, and everything. They told us we were the only ones that had applied so we were 1st. The very next day, my husband goes in to see the puppy and he plays with him and nobody said anything to him except that he had an application and that was us. Later on, I go in with my husband to see the puppy and one of the managers tells us she needs to check our application, comes back and tells we were denied. She said they called our apartment complex and they told her that they did have brews restrictions, which was wrong. There was none. The information was incorrect. We told her many time and many ways that they had the information wrong and all she told us was sorry, they couldn t do anything about it. She said there were already 3 other applicants after us and they just moved on. Mind you, they did not call us or anything to let us know about ANYTHING. We thought we were still 1st and only applicants. It was the very next day. Even though I told her their information was wrong, they wouldn t do anything about it and just said we could check back if nobody takes him. She told us she couldn t just call the other applicant and tell them sorry we are taking him, but yet can not call us and let us know and just move on and it be okay. I thought it was very rude and unprofessional. My husband and I will not be going back to Norfolk SPCA and wouldn t recommend.

The people here were amazing. They knew all about the animals and genuinely cared for the animals there.

Great prices and friendly staff. Can get a little crowded and a decent wait, but worth it!

I adopted a 7 month old kitten with kidney problems from them last November and they were amazing, they helped with his food while I was foster-to-adopting him and since then have been great for his check ups and blood work. His doctor is Dr. Hoffman and she is so knowledgeable about his case even when she doesn't have his paperwork in front of her. Every one I have been in contact there has been wonderful, so much that I don't mind waiting when they are busy.

I would absolutely adopt from them again and am keeping them as his vet even though I moved to the Peninsula.

Omg! I saw a little dog I fell in love with but because I am in the process of packing to move, I was not able to adopt a dog just yet. SPCA is my choice pf place if I choose to adopt a puppy

Great place to fine a pet , it's a none kill shelter .

Good people with great hearts.
Communication can be hard, so busy in 2020 that email is most effective. Best parking behind buidling in gravel. Expect visiting 2-3 times over 2 weeks before adopting. If seeking something specific: not you cup of tea. For healthy fur baby additon to family that has some basic training & wont cost premium dollar.

Great pet care at an affordable rate. Medical Staff cares deeply about your pet here. My dog was adopted at another facility and they treated him with love and care.

Love Norfolk SPCA been going there for yrs now with all my fur babies and still going

I use the norfolk spca for vaccinations, heartworm test & medication for my dogs. Prices are great, definitely beats going to the vet and paying an arm and a leg when nothing is wrong with your pet. The wait is long but that's to be expected with a walkin clinic, still worth it

My daughter loves the SPCA. It's is always extremely clean and the animals look well kept!

It's very clean we love our new fur baby a kitten we named Abby. She's a beautiful addition to our family

This place is great, but they didn't have any puppies.