NordicTrack, Inc. Reviews

Went in to look at exercise bikes and the staff was very friendly. They made recommendations based on how we advised we use our current one. They had us try the ones that met our requirements out, even explaining the differences including the trade offs of the models and pricing.
A good experience and why I've purchased from them three times now.

Please tell the person driving the white dodge with the 2nd wind emblem that pulled into the Chanhassen high school that driving that peeling out at stop lights and passing in the left lane to cut off another car to turn right doesn't help your public image.

They take up all of the Craigslist space posting hundreds of times every week. Ridiculous.

Nice service just not completely organized on promotions. Had to call 4 times to finally get promotion item.

Ben was great. Helpful, knowledgeable and courteous.

Great service! Alexis is wonderful and informative. A lot of the products are not readily available due to the Global Pandemic so be prepared to wait.
Johnson has a variety of price ranges, but I believe in spending the money on their top models.

Still, hard money to spend prices, for the stuff you're buying..but if you're pumped to get some new equipment..it's quality.

Checkout process is extremely inefficient. You have to provide your email and phone number to this organization. Was trying to buy something that they sold for $40. The same things was available on Amazon for $18 and on their own website for $24, but the sales attendent did not even care to tell me. I would never buy anything from here.

Disappointed in the product they sold me and the lack of communication around repairs.
Back in September, we went into Johnson to look at treadmills. We initially wanted a NordicTrack but were convinced to buy the Horizon treadmill by Alex. After getting the whole pitch about how much better the customer service is with Horizon (found out later that Horizon is owned by Johnson), we went with the Horizon 7.8 AT treadmill.
The one pro is that it delivered way earlier than we thought. Besides that, we've had so many problems with the treadmill and have been trying to get someone to come look at it for the past month and still nothing.
What upsets me is that Alex sold us this treadmill by telling us it's better quality - which it's not - our treadmill has had a horrible and loud creaking noise that sounds like it will break ever since it got set up (it was set up by a delivery crew), the Bluetooth doesn't work, and the speed and incline will randomly change without us touching anything. In addition to quality, he told us it's better customer service - we have been waiting for a month for Horizon to even call us and nothing. We've been constantly trying to get communication on what is going on and Johnson basically said it's on Horizon.
Please do not go here and be persuaded by their salespeople. We really regret buying from there and wish we looked around elsewhere.

Located in Chanhassen this place use to be 2Wind fitness. Gym quality equipment for a great price. Friendly knowledgeable staff. Fast delivery and setup.