Node1

Been in contact with them to join for over 4 weeks now. I may get a reply once a week if i'm lucky. Was quoted for a basic install by their contractors, they now want to charge me almost double. Not sure why and can't get a reply. All prices are on their website but getting charged higher prices. The customer support is an absolute joke as well. Another 5 weeks has passed. Been in contact with them for at least 2 months now. I've been told on 3-4 occasions they will contact me regarding getting connected, I've had to contact them each and every time. Emails never get replied to. We will be getting close to 3 month mark soon and still not connected. I was told great things about node1 by a mate so I've stuck it out till now but I'm starting to have second thoughts. Still contacting node1 once a month and still no time frame as to when I will be connected.

Totally fed up of the poor customer service and ignored emails when issues arise. No decent after hours service. EDIT: Oh yes I did have an account with you, but I don't post under my name!

I really wanted to be there customer but just got kicked. So the house 3 doors down the road have Node1 with a small plate dish on there long tv antenna pole. I called them and ask if its available they said no! I ask but the guy down the road has it. Again no so i asked surly there's a way to check if i can get fixed wireless ? They responded with you can get our comms guy to check for about $100. I also mentioned if the small dish is too little ill happy pay the $300 extra for the high gain dish. I agreed, paid the amount they ask for. Guys came out 2 weeks later with only a small dish tested my roof signal and said sorry mate too much interference i said what about a high gain antenna, he replied my experience it will not have any change. Ok....... Just my 2c but my house is higher then that guy 3 doors down, when i jumped up on my roof my short tv antenna was at least 1.5m above that guys high pole i have clear view of malaga as im in the hills and 70mtrs above sea level. I wasted my money and i bet the guys wear tired that day to lazy to do the job.

Edit: For clarification, I have used Node1 "services" at two different companies both with lackluster results. Extremely bad company to deal with, was trying to get issues solved over Facebook and was subsequently banned from the page. They can't even seem to configure a shaper correctly. This is that you can expect from a "100/20" connection!

Rude staff wont even give me a strait answer about weather i can get internet at my house

Was a customer for two years, suffered at least one dropout an hour due to ap resyncs. Discord was mostly unusable. Lots of weird issues with connectivity in general. Had to keep my adsl connection to play games. Constant arguments with support about where the issue was. Since moving to Pentanet my issues have ceased and I've been able to cancel my ADSL connection.