Nital S.p.A. Review

Bad experience at the limits of the ridiculous. Nikon products are great but everything related to Nital, LTR, etc. is a total disaster. Never again.

I followed a seminar on landscape and found it fantastic. Competence and courtesy on the agenda. Technically very valid. Excellent company

The technical staff is arrogant and unable to explain the motivation of his technical and preventive reports. I asked support for iRobot products (distributed by Nikon in Italy) and my experience has been very bad. In addition to the bad communication, the complaint, the rudeness of the technical staff and the questionable expertise, the inability to speak with a manager when requested and the inability to make a complaint. Never had in 30 years a similar experience with a company to repair a Top Range product with less than 12 months of life. To be fair, I report that the receptionist and iRobot product registration was kind and welcoming. For the rest my experience is to be forgotten, I hope I will never have to deal with Nital again and I advise the company to carry out refresher courses for its staff for a correct management of the public.

bad assistance, the secretary always repeats to wait and no one responds to shame

I brought a roomba into service - out of warranty. they had to replace the battery. total paid around 70 euros. arrived home, it was exactly as before. I call them and they tell me that the brushes and the drawer have been replaced (which I assure you were fine). while the battery hadn't been replaced - don't ask me why - to make a long story short ... I asked them to replace the parts that I hadn't asked them to replace and change the battery. Their response was practically a laugh .. I had withdrawn the robot so I had accepted their intervention. After talking with the guy over the phone (albeit rude) I turned to the association that protects consumers - which of course gave me reason - and only in this way I managed to assert my rights.
My daughter always in the same center asked for a quote for a roomba that became noisy: total quote 200 euros. according to their technician it was necessary in addition to a series of replacements - which seemed to have nothing to do with the noise, even the replacement of the battery - which certainly did not require -. we did not accept the repair, paid 18 euros. Returned to his home and put into operation, even if noisy he worked without interruption for almost two hours (confirming that the battery was not to be replaced). brought to a generic service center, they replaced a single piece at a cost of 35 euros and now it works perfectly. Draw the necessary conclusions ...

Staff very kind and prepared. Solved the problem and a thank you was enough. Also received a giveaway. Thank you

Good morning. I wanted to thank you for the courtesy and professional correctness you have had towards me, regarding the problems I had with the NIKON COOLPIX S9500, which were solved after various hardships. Now after the replacement of a circuit and the clarifications I have been given regarding the composition of the "simplified panorama" everything works well. Thank you also for the phone call received this morning from the NITAL customer manager to find out if the problems were actually solved. Thank you !

After one day I had purchased an iRobot s9 for over 1000 euros, the device stopped. I sent it to the LTR repair service and apart from that it would take me a long time to send it back, in the end it STILL DOESN'T WORK !!!!
Bad experience! And now I will have to repackage everything, send it back and who knows when to see it again ...

Staff helpful and kind! I brought a Nikon to repair and they will send me an email for a quote. For now I have nothing else to add. The only thing so-so ... in case of preventive refusal, there is a cost of 18 -_-

Bad experience !!! Italian products are a bang but then on the phone they are afraid to talk! But they ask for 23 euros to send back a product! Absurd....

Bad assistance for products that import the Foodsaver brand

The new location is beautiful and it also has a large showroom. Technical assistance always cordial and prepared.

I sent my roomba under warranty twice because after 10-15 minutes of the cycle it returned to recharge. The problem has never been solved. Han sostutituo everything except the battery. Two days ago I sent a new request for intervention to the same problem and still no response from Nikon.
I'm ready to go to court.
The exact picture of how NN MUST work for a company.
NEXT NEVER a Nital product under guarantee.

Company with great added value for professionalism and competence.
Well done.

I have just finished 2 chats with the Nital, I had a problem with the registration for my robot roomba .... I'm not very practical .... after having chatted on the site for directions I have a Whatsapp number. Behind the keyboard a very kind and friendly person on the site that solved the problem by inviting me to take advantage of that number to receive any future assistance. Thank you thank you and thank you again for your efficiency and friendliness. Arianna .... FILIPPA .....

This is the first time I have dealt with Nital. I purchased a new Nikon 3200 about 10 months ago with 18/105 VR lens attached. Since then I have used it and it has always gone well. After returning from a vacation in the Middle East I noticed the appearance of a yellow spot when I am backlit or with a side light which tends to disappear when the zoom is opened. I sent it twice to LTR and was told before that it was due to flare, then that is a phenomenon that occurs with different optics in particular conditions of lights and angles. It amazes me, however, that by mounting the 18/55 VRII with the same light and the same angle the speck disappears. The same result by testing the 18/105 mounted on a friend's car: the spotlight against the light or with a side light appears while it does not appear when the 18/55 VR II is mounted. Furthermore, there is some concern about the fact that I performed about 4000 shots, some of them with similar lighting conditions to the last ones in which the speck began to appear without having had any problem whatsoever. I deduce that if photos come out not up to par not it is because the product is not good but because simply a problem has occurred that concerns the same for the moment remained unsolved. I'm sorry but I can't give you high feedback.

Impeccable service! In 2014 they replaced my nikon s32 for a lens problem. Now in 2017, even if out of warranty, I was immediately concerned about the camera because of an ignition problem and it was instantly repaired without paying! What about EXCELLENT SERVICE!
I want to clarify that it is a camera bought on Amazon ...
Thank you

I just contacted them by phone and I confirm the professionalism and availability towards the customer. After a few attempts I registered the 4-year warranty for my new camera online and managed to fix even a small mistake in my warranty for another machine. Nikon always nr.1!

For years, my professional equipment has been continuously checked and tested by excellent trained and competent technicians! Thanks to Giuliano for being always at the top, professional preparation and above all an expert person in solving technical problems in record time ... thanks for helping professionals like me for the speed of intervention and for humanity demonstrated for years! Thanks to all the staff ... unfortunately from a commercial point of view I hope we do more initiatives aimed at professionals and less at passionate photo amateurs but this is another matter! Grazie

I went to Nital about two months ago to bring a Nikon for repair. To be honest I was struck by the professionalism of the technicians who gave it back to me before 48 hours, as I was told. Furthermore, being welcomed with smiles and kindness in such a beautiful company made me really happy. But put up signs, it would be easier to reach you.

bad service, on a three-month camera in theory impact resistant 2.5 meters and underwater, which flooded, they say due to a collision, make it as not repairable .... the same thing happened with Nikon usa , that no longer having the analogous model, replaced it with the last one, too bad to have lost it ... not with products imported from them, the guarantee is a mockery !!!!!

To me, a small problem has been solved in less than two days! Very satisfied indeed!

As a photography enthusiast I can only express an absolutely positive judgment towards Nital. For many years I have been using its products with satisfaction (reflex, flash and various accessories) and when I needed them I always found ready, available and above all qualified personnel.
A particular appreciation goes to Nital also for the internet space that makes available to users, including the wonderful forum, thanks to which I was able to relate to my passion for photography and learn many things.

Hi, I'm Roberto Pegurri, I bought a COOLPIX 9500 In September 2013 with a warranty extension but given the faults it presents I can't use it yet (once it was sent to the service center, returned with the same problem ..)). The defects found are the same as those of people I read in the "reviews" section. I hope that Nikon will resolve the issue if only because I have been reassured about the seriousness of the same, from the retailer who recommended it to me. I leave it to everyone the considerations on the mood of the writer ......

Office brand new! Much importance in show rooms. Very friendly staff and professional

Good repair service. I always bring Roomba products to fix. Costs vary, but you can also make money by swapping new products if the old is irreparable.

I sent my Roomba 620 to service as it ran on itself. I shipped the product Friday afternoon, Tuesday morning it was already repaired and cleaned at home. It seems to me that they did an excellent job without any cost on my part as it was still in the warranty period. Pleasantly satisfied, congratulations.

Polite and competent staff. I have Food Saver and Irobot products of which I have received more than adequate support

I have always been a NIKONist and excluding the purchases made before the existence of Nital my kit is totally accompanied by "NitalCard", I have never had any problems with the recordings, the only exception was solved in less than 24 hours from Nikon Digital Center in my city.
I have participated in a significant number of "meetings" both of Nikon and of other brands, but the attention I found in this company towards "the amateur" I could not detect in any other company in the sector.
Always present, both with the assistance, punctual and decisive, and with the various options available to customers and not, firstly, NikonClub.it, a platform where information, support and advice can be obtained ...

Satisfied without reservations ... !!!

I have always been satisfied every time I needed assistance; helpful and competent staff; all services are up to the mark; difficult to find a brand that organizes contests, presents a constantly expanding web service and social research ... always attentive to customer needs.

Pleased to have always bought Nital products.

Staff trained and always available for clarifications and more.
Top service and the times that their intervention has become necessary, they have always been quick, professional and quality results.
Hi-tech lab, a splendor :)

Unfortunately I am a client of the Nikon brand, but since I bought the D5000 camera, I will no longer buy a Nikon branded product.
in the past I used the FM, F2, D70 without problems and then the D5000 and a small compact Coolpix S210 and a Coolpix S51 that do not satisfy the quality of the photos.
I bought the D5000 in anticipation of a trip to Florida to watch the launch of the Space Shuttle at Cape Canaveral and on that occasion the D5000, despite having just been purchased, stopped working and I was unable to photograph anything, you can imagine my anger. The photo machine I returned to in Italy was completely replaced, but it is not every year that I see a space launch at NASA. After a short time the battery failed and recently I have a charger that no longer works. I WILL NEVER PURCHASE NIKON !!

I have been trying to ship my Nikon D750 camera for repair for the last 4 months. I have filled out the recall form that they provided on irobot several times with no response. I have called several times for help and get nothing but a hang up as soon as they hear I speak English. Now I have had to send my camera to the U.K. On my own money because of lack of customer service. I wouldn't let these people touch my gear with the knowledge of their customer service and work ethic.

after buying a nikon product to increase the warranty to 4 years I was asked to register the product on the Nital website.
For 6 times I registered and sent the registration for two days without success.
To which as instructed I called the call center 199 which said not to hang up so as not to lose the priority acquired for four times rubbing over 8 euros.
At this point I sent a text message even if over 7 days as requested.
I am not interested in the 4 year warranty thanks to the same thing and I will certainly not buy more nikon products. I leave you the evaluations

Brava Nital! Serious and competent company that provides highly qualified personnel. I felt at ease and they were able to answer all my questions, which I honestly didn't take so much for granted.

Great experience!
Fast replacement of the robot still under warranty.
Maximum seriousness and customer care.
Thank you!!!

Domenico

My experience was with the Nital WEB Store
I bought, on their website, 5 Chipolo to give away for Christmas. It was my fault that I waited at the last moment and risked arriving "long" and being left without a Christmas gift for 5 people.
I phoned and explained my problem. I found, in my interlocutor, understanding (a good start), courtesy (which never hurts) and availability (what any customer looks for beyond competence .......).
I completed the order yesterday morning. Today, in the early afternoon, to my great surprise, they delivered what I ordered.
Far beyond any expectation.

Service VERY BAD !!!!! Roomba 900; need for replacement of site brushes movement group: it is NOT AVAILABLE for more than 15 days !!! I requested to be notified as soon as the article became available but I did not have any feedback ... I tried to call n. indicated but after 20 minutes I received no reply .... The CHAT-LINE is not active !!! It is indecent not to have assistance for a product paid about 1000 less than 2 years ago !!!! NEVER AN iRobot product.

I am not renewed my NPS card as they see that my website is currently obscured because it is being updated.
Since I work every weekend I need a replacement car or at least an efficient and quick assistance service, but due to the lack of renewal of the NPS card these services are denied to me despite the fact that I have:
VAT
More than enough equipment for NPS status
Street photography studio
Facebook and Google Business
In a nutshell, if you are not an NPS, you are not considered a professional and you do not go through the dedicated channel. This is a shame.
In addition to this, I have repeatedly encountered numerous outages during the assistance phase.
Nikon is wonderful, I love it and will always love it, if I change all my equipment in favor of another brand it will be only and only because of the continuous shortcomings of Nital that have really tired me.

Bad experience that borders on the absurd. I send my Roomba 966 as a guarantee for the defect found that was lost for houses rather than returning to the base and once on the Dock it often did not even charge. After sending the product back, the dock is replaced. After a while the problem arises again. Sent back under warranty they send me a quote where among the various ordinary interventions (for a fee) the indication to change the dock again (just replaced !!!) is charged, charging me the cost !!! Contact the call center they give no clarification, they refuse to let me speak to a manager and they don't even put me in contact with the laboratory that issued the quote. For the bad service, not professional or correct treatment, I will no longer buy Roomba to avoid such treatment!

Easy to find. Parking always available. Courtesy and professionalism at the highest levels.

The Moncalieri site is huge and modern. There is also a large hall where they organize workshops and courses. I attended the Conference "Il Cielo del Cile" of May 06, 2016. It was a wonderful evening. I wish it were revived, in case, I run back!

Too bad you can not put less than a star. I send my Roomba 966 as a guarantee because it did not return to office and once on the base it often did not even charge. I send the product back with the dock replaced. After less than two months the problem recurs on several occasions. Sent in warranty they send me a quote where, among other paid interventions and irrelevant to the reported problem, they brought me back the need to change the dock just replaced and this time also for a fee. When I contacted the call center, I was not offered any clarification, let alone the possibility of speaking with a manager. Bad service, I feel teased. Given the exclusive assistance service I will no longer buy products from that house.

I had a problem with my Nikon's lens. I contacted the Center by phone for general information; the attendant answered all questions clearly and above all kindly. A few days later I went to the assistance with the objective: the very competent staff withdraws the piece and releases the document for collection.
Notified by an sms (and an email) that the target was ready, I withdraw the piece; I ask for a quick consultation on the camera body and on a flash; the operator consults the specialist and after a few minutes he solves my doubts.
5 STARS DESERVED ESPECIALLY FOR SERIOUSNESS, PROFESSIONALISM AND COURTESY

If you say you want to extend the warranty on your products for 4 years, make it happen.
Serial number and machine ID, for the nital (Nikon) are non-existent, so I cannot register the product.
You are a bad company and do not buy NIKON products.

Qualified and very operative qualified staff
IRobot problem solved on the spot with replacement part under warranty
Very satisfied

modern building with attention to detail, a wide choice of Nikon products, courtesy and professionalism, attention to the customer

It is not definable as an "assistance center" due to the fact that they are not able to repair and find spare parts for professional cameras with only 10 years of life.
The example reference is the non-repair of the NIKON D700 presented in 2008 and in 2018 no longer repairable.

sent camera for sensor cleaning, they did everything to me for free, including a warranty recall. Fast times and maximum seriousness.

nice staff..I did a objective repair in the day ...

Kindness and availability distinguish the staff of Nital as well as an absolute technical competence worthy of the Nikon brand

PESSIMO ASSISTANCE SERVICE: LITTLE PEOPLE: TO AVOID

I state that, at the time of purchase, I have extended the warranty to four years and are in possession of a regular purchase receipt. On the occasion of my honeymoon I used, for the first time, the underwater mode and to my great regret I discovered that the camera was filled with water. Apart from the initial terror of having lost all the photos on the sim, which fortunately did not happen, then I thought that being an underwater car and shockproof and having extended the warranty to four years certainly would have repaid me.Invece after forwarded the machine to the repair center you answered me the following:
warning: the appliance has suffered a shock or a compression that has caused a crack in the chassis, with consequent penetration of water (to me the machine has never crashed and has not been beaten)
repair is not convenient
the cost of the repair would exceed the value of the appliance
rendered unrepaired: too much oxidized
I wonder, given the features of the camera and in this case shockproof and underwater, and seen how it was kept from what was created the crack since I've never fallen, did not get beaten and did not suffer compressions.
Therefore my review can only be negative.
Obviously I will not buy Nikon products anymore

Excellent service, repair times have been respected. Beautiful entrance area with all the products on display.

Leading company and always attentive to the professional and market developments! Fundamental support for us

Kind, competent, professional. Nothing to say. 10 and praise.

I took my nikon in repair to the L.T.R. inside the Nital and I found myself very well. Very helpful and professional staff, efficient and quick service.
I recommend it to all those people who have problems with their Nikon.

Excellent company with specialized staff,
I recorded a flood of products in the dedicated space is very easy and intuitive to use,
Nikonclub, Nikonphotographers, and other platforms made available free of charge to customers,
excellent assistance, competence, specialization and courtesy is their strong point,
I highly recommend buying their marketed products.

I delivered my Roomba 621 to the shop that had sold it to me in 2015 and they sent it to you for the necessary checks and repairs. You have been extremely rude to the dealer and after holding it for more than a month here is how they returned it to me with the top completely striped (you don't know how you did it since the top was a mirror when I delivered it to the shop !!!) Congratulations on a nice service !!!! I will certainly not turn to you anymore and if I need I will throw it away !!!! No more incompetent like that !!! Now let's see if you publish it !!! I have attached the photos ... where do they end ??? What is it you are ashamed to show how you reduce the things of others ???

Efficient and friendly professional roomba i-robot assistance.

Very bad assistance,
contacted by asking a specific question, they answer me with the usual pre-packaged mail in which they say to send the product for an estimate of the cost of the repair, too bad that I have not requested an estimate of the cost of the repair !!

In this case, my request related to a child's camera that almost caught fire 3 days after the warranty expired (luckily we realized it in time or who knows how it would end), I asked if a warranty intervention could be foreseen , having expired just 3 days ago.

... bad support, they lost a customer.

It just wasted my time. Since September I have been waiting for answers

I send my camera as a guarantee, I am contacted by the assistance, informing me that the faults are not under warranty and I am given a repair estimate that is equal to the purchase of the new product. Beyond the damage the insult because I had to bear the costs of sending the product under warranty and the costs for the estimate and the return of the product. Disappointed I will never buy more Nital products

I took my scooba 450 to repair because it had broken plastic engine mounts. After a few days I go to pick up the product and they tell me that they have replaced it with a new one, well I think, I get home to wash it and ..... the disaster .... sled turns on itself and fails to go straight, take it back, they look at it and tell me (when I go to collect it) that the brush group was not well inserted, but that it is now in place;
I take the robot home, I fill it up with just water and I wash it ... result? It does not wash turns on itself and does not go straight ... Monday I go back up and they hear me now it is time that they stop taking me for the C * lo!

SIN SINCE IT IS NECESSARY TO GIVE 1 STAR, THEY WOULD LIKE 0 EVERY DAY THAT THEY ARE ON THE PHONE AND NEVER SAYS ANYONE FOR ME AND THERE IS A PERSON ALONE OR NOT.
AN ASSISTANCE NOT WORTHY OF FAMOUS BRANDS LIKE IROBOT ETC.

View of a series of photographs on African big cats. Well organized with the possibility to touch all Nikon products

I sent an email for an info no answer excellent service ever again nikon

Kind and precise service.
Besides, they replaced my camera with the current model, definitely superior.

Purchased online photo machine, I proceed to the ATTEMPT to register the warranty.
Impossible.
Bad service, very little information.
And I don't seem to be the only one to complain.
Well done, a really nice job, congratulations !!!

High quality products, among the best in the industry!

They solved my problem.
Competent staff and quick interventions.
Brava LTR service!
Thank you!

Excellent company with specialized and highly trained staff. I easily recorded many Nikon products (clearly Nital) in the dedicated space and I can actively participate in the Nikonclub.it forum, frequented by amateurs and professionals ready to give you two tips on how to best use the equipment. It is also home to the fast and extremely qualified LTR service.
I recommend buying their products with closed eyes!

I was in favor of the NWAC week !! Kindness and professionalism at the highest levels !! it is a dream to go in there

I have always had positive experiences with NITAL, both in terms of events and in the management of warranty repairs.

Aesthetically beautiful venue. Inside there are also training rooms. Staff prepared and kind. Punctual in the withdrawal of repairs.