Newtek Technology Solutions Reviews

Antoniette was marvelous in helping me sort through options on my account. Can't thank her enough for being patient with me and all the questions.

I have used NewTek and SmarterMail for over 10 years - excellent organization with a tech support line that is the best in the industry. Clint helped me resolve an issue with my SmarterMail account that needed some research and serious expertise - Newtek give that man a raise and a promotion!

I have been associated with this company since its beginnings. Over 15 years of having them host my clients websites. I work with hosting companies all over the world and for me, NewTek the most consistent in fantastic support and pricing. I love Newtek and the tech staff, they are awesome.

Have used this provider for more than 8 different sites as both a business and personal web publisher. I have used various html generation applications and gave actually tried a few different publishing companies through the last approximately 20 years.

I have worked in healthcare IT for a majority of my 45 years in technology and customer service and product support. My last professional position was as a Product Manager for medical imaging and reporting product lines.

I can honestly say that Newtek is at the top two in my list of technology companies I have used in either a professional or personal requirement over the last 20 years.

The products they have available, the ease of implementation for their products, and most importantly, the support that this organization provides to their clients is truly at the top of an ever changing technical environment.

Nice job Newtek. You truly deserve the 5 stars.

Newtek provided me with great customer service. They were so helpful and happy to help . I had a great experience and really recommend Newtek!

Extremely poor customer support. We ve been with what is now called Newtek for around 15 years I believe (far longer than I ve been at the company). We have always had more then the standard downtime but not unreasonably bad for a service-based company like ours.
We recently paid to have our email servers moved over to a VPS setup. We paid a fee to have the transition taken care of by NewTek, supposedly to be seamless. Over a week of emails and calendar appointments were deleted, had multiple days with the email server down, and have had crazy spam and outgoing mail rejection problems.
Craziest part, we have had the last ticket open for almost a month and have only gotten responses apologizing for their busyness and saying they will get to it soon.
I emailed them about two weeks ago asking questions from the technical support as well as the sales rep who made us the broken promises, still no definite answer. After over a decade of working together, we are moving our email and web hosting elsewhere.

I would literally gave them 0 rating for miserably failing to approve my loan request even though I'm more than qualified for a ppp loan this guy named Patrick literally have turn my life upside down the rabbit hole gave this guy all the docs to prove that im also a sole proprietor he still end refusing and rejected my application I'll definitely sue him and his boss for economic discrimination

Loved working with Clint S. My work email stopped working on my phone and MacBook and I tried several times to fix it on my own (probably making the problem worse). Clint was very patient and helpful. Walked me through all of the steps to reset both emails and teach me how to manage my account through smarter mail. Clint was very helpful and super nice. I had a great experience. Thanks Clint and Go Giants!

20 year customer with nearly nothing bad to say about this hosting company. Awesome customer service, quick responsive and helpful. Sales and Billing have always been on the mark when I have needed them, and the range of products offered makes it sure they have anything I need before I know I need it. Great experience.

Terrible service: long delays on email processing, slow and glitchy servers, incompetent technical staff. They were a good hosting company when it was Crystaltech but have really gone downhill since Newtek took them over.

Michael Tarrance was a great help to me in resolving an issue. Thank you very much Michael! Really appreciate your patience and guidance.

I would avoid this payroll company. We used them to pay our Nanny and this company submitted all our IRS payments as a 941 employee instead of a household employee, this prevents us from being able to deduct our estimated tax payments, and now we owe the IRS almost $4,000. Newtek said they would submit the proper forms to reverse the 941 classification, but they never did and now they just ignore us. So I have to continue making penalty, interest and unwarranted payments to the IRS because of Newtek s incompetence.

As other users have noted, when this was CrystalTech is was a good company. Since Newtek took it over everything fell apart. Unethical salesmen, inept tech support and billing, and wait times always exceeding 30 minutes. Adios.

With a focus on customer service, this hosting company is much more than just simply a hosting or email solution. Their business model also provides for a complete package for a small to medium business whether they are a traditional brick & mortar location or a true web only presence. Everything from loans, to payroll to POS machines and services.

They hosted my site for 10 years and I was satisfied. They responded promptly to my questions.

We have consistently received phenomenal support from Newtek. From sales to billing to tech support, the culture of Newtek breeds competence in its employees. We appreciate all that you do.

Newtek hosted out website for many years with no real issues until about a year ago. Our website started being down fairly often and sometimes for a whole day. As a business that is difficult and frustrating. We decided to switch to a different hosting company. I had been paying yearly for the services but was told that I could get a prorated refund if I did cancel. They hit my credit card with the yearly charge the day I canceled. I called immediately and requested a refund. They said they could only refund me 11 months now. I have waited 3 months and still no refund at all. I call almost every week about this. Now they are telling me they just changed their policy and won't be giving refunds of prorated amounts. This is bad business and bad customer service. The bookkeeper keeps telling me it is wrong that they are doing this but it is out of her hands. What a rip off.

Joey W was a great help in getting my emails synced up with my new website in the matter of mins. Was excellent in explaining how things worked. great customer service

Benny was knowledgeable and very helpful. Highly recommend this group.

Thank you to Joey W. of the Technical Support Team for smoothly moving my account to a better hosting package and also his tireless efforts in trying to resolve several technical issues. Thank you so much for all your help and patience.

I would like to remember Clint S from Newtek Technical Support at year ago for being so helpful and fast in resolving our SSL issue. He went above and beyond and also made great suggestions.

Excellent customer service!

I would like to recognize the excellent support I received just now from Nick in tech support. I was having a bit of trouble registering a new domain and he patiently and professionally walked me through the sticking points to a successful conclusion. I have been a customer of Newtek since it was Crystal Tech many years ago. The level of customer support and service has always been five stars 24/7 and Nick is carrying on that tradition. This is why I recommend Newtek to friends and colleagues. Many thanks! Nick.

Every time or I should say more often that not...I am very pleased with the infrastructure and support offered by Newtek. Today I was supported by Benjamin H. with updating our SSL and as usual it was implemented quickly...Thanks Newtek!

I recently spoke with Joey, one of your tech support people, and I was very pleased with his assistance and his patience. He was clear, friendly, and very helpful. As co-owner of a small company that has had its website hosted by you since 2006 (when you were Crystal Tech), I will say that we have been more than satisfied by your service, especially the technical help we got over those 14 years.

Awesome service from Shaun! I had a million questions about my website and he resolved all of them within minutes. He's very responsive and knowledgeable. I'd recommend him and Newtek to anyone! It's quick and painless.

Once again, the customer service is the best! Clint helped me with three separate tasks and explained to me how to interact with the system. He was patient and guided me through the process.

I've used Newtek for my business web hosting since 2011. They are a solid hosting provider that is available when I need to contact them. I have had very few issues or site down time. When performing major hosting or website updates they are able to do them in the middle of the night so that I don't lose business by having site down time.

They may be OK until you try to cancel service. Billed for six months in advance. Cancelled service. No refund at all.

We've been dealing with NewTek for many years now...our recent need to upgrade our email platform was threatening to become a major issue but Joey in Tech Support made it painless and taught us something in the process. Absolutely trust them with our tech needs. Would recommend them in a heartbeat.

Very unhappy with our experience. The company used to be top in quality web hosting and now, I can't trust that our sites will be up and live when we need them. As sites age, I am moving my sites to different hosts. I'm sad as this used to be the best company. Now, I have to fear 24 hour downtimes, exposure to DDOS attacks and an inability to host Asian language sites. Oh well. Moving on.

Fantastic hosting great employees exalint survice for all of you internet business nationwide needs more to come

I have been with this company for YEARS. I had an issue today and Levi absolutely fixed it to my great satisfaction! I don't plan to ever remove my sites to any other servers anywhere...as long as techs like Levi are on board! Theses guys have NEVER let me down. YOU ARE THE BEST! Thank you Levi!
Sharon Jebavy
HomeWise Homes

Excellent customer service! I needed a lot: migrate my website to another server, reconfigure DNS, and purchase and install a security certificate. There were many emails and a few phone calls involved, but the team at Newtek was patient and friendly throughout the process and made me feel like I was their top priority. Mike, Michael, Joey, Nick, and Shaun are absolutely outstanding!

These guys are so awesome. We use them for every website we build. Their tech support seriously rocks. Five stars!

I am with Newtek for over 10 years and I recommend their services. Customer service is great and they always help me with my issues. Thank you!

Joey was fantastic! He was so patient considering I am the worst speller and the most impatient person. Dont EVER let him leave your employ!

Thank you Joey!

Susan Siegel: My Toast of the Town

Avoid Newtek was Crystaltek terrible customer service. Site is down often and the email system is a nightmare. I switched to gmail because the email system. I never write bad reviews but after dasking to speak to a manager as I had been a client for over a decade and didn t want to switch I waited 4 hours with no response. Pathetic check out siteground if you have a Wordpress sure. There Amazing and these fools just don t care !!!! Ask them their downtime and why their email winds up in everyone s spam filter if it ever get there. Avoid at all cost.

I've been with Newtek for over 20 years, and this week's experience is yet another reason why. I had concerns about a phishing email yesterday and Joey got me straightened out with clear explanations and a good suggestion to change my password. So I did and then my mobile devices wouldn't send email,s although they would receive them. So I called again today and Clint was equally awesome - he showed me how to do the settings correctly (my bad) and got me all squared away. It is wonderful to be able to have such confidence for so long with this company.

I have used Newtek/Crystaltek for years. Note that I am using 2004 Dreamweaver software and some now their servers keep accommodating my long technical reports to Congress and AZ Legislature. Their technical service is great--I think I've eve called them at midnight!! Their billing customer service is always right on top of things when I've had a few questions. Highly recommend these great people!!

Thank you so much Joey! I would myself around my email axle and you got me unstuck with no stress! This is exactly why I have stayed with NewTek for over 20 years! (formally known as CrystalTech.

I've been a customer of Newtek since 1995. They host my domain name and provide my email server. Without exception, every time I've contacted their customer service, their representative has been friendly , knowledgeable, helpful - and patient. I've never had an issue that was not resolved on the spot. Today I spoke with Joey who took me through all the steps I needed to take to resolve my current issue - which was a result of an action taken by Apple.

My company, Expertise Inc, has been a customer of NewTek since 2001. I've trusted them with hundreds of hosting accounts, shared and dedicated.

In that time numerous things have gone wrong. **Every time** Newtek has been there to dig me out of my mess. The few times the error was on their side they took pains to correct the issue and keep everyone informed.

I'm familiar with many of their customer service reps. To a person, they are intelligent and effective.

Special thank you to Benjamin H for his exemplary assistance with a hairy SSL configuration.

Highly recommend.

Clint, Alex , Scott McFadden and Jamey Dougall and the rest are simply fantastic when it comes to service and caring!

Newtek had a big issue, but hey, stuff happens. However what separates a good company from great company is great support. Ben from Newtek support was TERRIFIC. in fact everyone I have ever talked to from their support are good quality people who know their stuff and really care about your issue. I highly recommend them. THANKS GUYS!

I have been working with Alex Z. on migrating my program into a dedicated server and I must say, he has been the best to work with. Specially, since i'm not an IT person, he was very professional and helpful. He took time to explain everything and made sure I understood what was going on. GREAT EXPERIENCE.

I have to say that I have gotten a high level of customer and technical support from these guys. I took over a new business and I was lost and these guy helped to get me out of the weeds. Joey did a great job and could not do enough for me to help get things right.

My site is down for a fifth straight day. Up for 2 hours, down for one, up for 30 minutes, down for an hour. All day. And I support is fast to tell my associate that they're working on the problem, but it's been 6 hours and nothing. This is happening 2 to 3 times a week. Can anyone suggest a good host?

Just wanted to share that I have been having problems with my emails syncing in a timely fashion on my phone for a while. In times past my problem wasn't getting solved. This time, Clint was a Great help in assuring that I had the correct info in my settings to get me on the right track. Thanks , I hope to have this same support if needed in the future.

Many Thanks to Newtek and Joseph Wilton for quickly and clearly giving me (nontechie) the correct settings for our software to talk to the mail server. Joe's a Pro!

Have been with NewTek 10+ years for ASP.NET webforms website hosting. Am satisfied. Can always get a real person on the phone for tech support when I need it. Recommend them.

Nick was great. He taught me more in the last 10 min about my site than expected. He was patient with me and understood that I am not website savvy. But not I feel better equipped about my site and how it works on the back end, if that makes sense! Great guy. Awesome service!!!!!

I needed to perform some account maintenance today in reference to our billing with Newtek. I had an issue logging in so I called the customer service number and was assisted by Clint. He went above and beyond to ensure that all of my billing issues were addressed with one phone call. The great customer service was truly appreciated.

No one wants to start a Monday with a message that their website went down over the weekend. Benjamin was able to determine the issue and resolve it within 10 minutes over live chat.

Called and spoke with a man by the name of Benny , he was extremely professional,knowledgeable, and helpful. Great service

Classic Newtek. So 9 of these reviews are from current Newtek employees. Shawn Harvill is in tech support Mike Terrance is a "salesman" Ben Hill is in tech support as well if you don't believe me just call the number they provide and ask for them, then ask them why they gave the misleading reviews.

Anyone who has ever been there with any type of technical competence or talent has been allowed to walk away and then been replaced with a body at what can be considered an affordable rate.

When you sell a commodity service and your sales pitch is based on the fact you deliver award winning support there should be more people stating that than just your current employees.

Antoinette J. and Clint did a very good job in ensuring all my needs for today were met.

Great job guys!

Mike
Web Admin. of AskACatholic.com

The Newtek team responded promptly to my request. They were all professional in the handling of my issue and at the end I was extremely satisfied.

Our website has been down for nearly 2 hours. This is the fifth time in 2 months that it's been down this long and probably the 20th time its been down for over 10 minutes. Our support staff said they've been trying to reach support at Newtek and have been told "there's a problem". We could have told you that!. Looks like someone is going out of business.

Had the pleasure of working with Clint S today and he was on top of it. I really appreciate the great personal service from NEWTEK and their team.

Called and spoke to Benny V. Was happy with the service and would highly recommend.