Newcastle Nissan Reviews

Mark Butler was VERY helpful but the service from Nissan Assist and Nissan Insurance is an utter disgrace!!!

Parking a bit of a pain but some of staff decent enough.

Went and test drove a second hand performance car recently, salesman in the car had little to no knowledge of the car and its features or at least employed zero sales technique in trying to show me the features and remained silent during the test drive.

To me it seemed he could not understand the reasons to buy such a specialist car and for that reason what would be required in a test drive! Taking a test drive along a motorway is absolutely pointless in a performance car!

Manager in the dealership itself was friendly and helpful and seemed to be interested in selling a car. The gentleman that I had however I am not so sure. Maybe he thought I was just a test pilot but I could have bought that car on the day and down to a poor test drive and an off-putting sales person I walked away.

Excellent service, Lee was very helpful, couldn't ask for better.

Bought a bmw 1 series from gail, herself and Adam made it so quick and easy, couldn't fault them in the slightest. Cars lovely, and outstanding service!! Recommended 100%!!

Great customer service, friendly helpful faces, can't do enough for the customers

Always a pleasure at lookers staff always polite. And Jeanette is a lovely lady c

Went to lookers newcastle to buy a nissan quashqui we'd seen online. Thomas helped us through the whole process and explained everything and answered all our questions. The car is amazing, in great condition and at a very fair price. Thomas was very good and we came away happy. Excellent service and highly recommended.

Very helpful team and a good choice of cars.nothing is a problem and they discussed all the options before an agreement was made.

hello first time i have bought a car that distance, all worked out fine a bit strange not seing or talking to someone face to face, thanks for a lovley car

Best wishes Mr P Rees

loved the collect and deliver service, very nice lady

Took the car for its service and the whole process is brilliant. Well organised, professional and everyone is really helpful and nice. Friendly, chatty and really helpful.

Friendly staff I just sat down and was offered coffee or tea.rang when car was ready great customer service.

First time using Lookers and I was beyond impressed. The customer care from start to finish was fantastic. Great staff especially Stephanie who was so pleasant and helpful. She kept me continously updated. Also the mechanics who worked on a difficult repair on my Micra. I would certainly recommend it and we will definitely be using this garage in the future.

I was meant to get the car cleaned and valeted as part of
My service and it wasn t it came back the same
Way it went

Very poor did not seemed to be interested in any sale at all and will not be going there agein sorry nissan

My New car was missing an aerial, fuse box cover panel, and a wheel had been changed! For a car with 15 miles on the clock, this is unbelievable!

Cannot believe that bookings are been taken from the 4th December onwards and , other dealers can can book this week. Maybe you just dont want work or work from customers that didnt buy the car from you

Sister bought a car from here, good friendly service

I always find the MOT test and annual service a somewhat stressful occasion, but this time round my contact at Lookers took care to keep me informed at every stage of the process and had the job completed within a single day despite parts having to be ordered in. The car came back fully valeted and in perfect working order at the end of the day.

Lovely, welcoming service, despite there being a hiccup in the head office appointment booking system. Richard was extremely helpful & his customer service skills were excellent

One week between video's and there were significant differences in the mechanics assessments. There needs to be consistency. Don't take my word for it - have a look at them.

Nissan dealership, large selection of new and used cars. Bought my Qashqai from there. Good service, though the 3 times ive took it back they've said "we'll wash it etc while its in" and never done it once, hence 4 stars

The waiting for months to get the car but it was worth it

I accompanied my Son when he took his car into this dealership for repair, I was very impressed by the attention we got from all of the staff, from the mechanic who gave us very good advice to Jeanette Hawdon who looked after us throughout, she was very professional but really kind and helpful too, I highly recommend this dealership

Very helpful staff and good sales team
Highly recommended

Really good service, couldn t be better. Everyone friendly and helpful. Car picked up, serviced and brought back by the friendly lady driver. It had been spotlessly car washed as well as serviced. Thank you Lookers.

Very friendly and easy to deal with and no pressure to buy

car park is busy, but staff are lovey and always willing to help.

Great friendly service from Craig and his colleagues but don t ask for tea!!

Friendly no pressure environment to buy a car. Staff spend a lot of time with you and are very helpful

As always made to feel welcome when I come to charge up my Leaf. Great to know I can come on my way to work and ensure I can get home again with a good charge on the battery.

The team are very good and make you feel very looked after as a customer

Richard was excellent throughout the entire process and should be commended accordingly.

Excellent service promp service every explained in detail thank the staff and management for me a good experience

Being a mobility customer I was dissapointed no t to recieve a curtesy car then having to pay for a taxi back home &back to the garage to pick up the car the garage did nothing to assist me
Never experienced.this before very poor show I think I will probably change to another car when my lease is up.

1st class service all round from Craig and all the staff

Brilliant customer service, sorted out my issue with ease. Would definitely recommend.

Absolutely brilliant customer service. Couldn't fault this at all. My only upset would be that I have to have the car professionally valeted as the passenger front floor carpet had chewing gum stuck to it and not clean at all and even though I was given mats from another car, the passenger side mat stuck to the chewing gum and the driving side mat had a hole in.

Excellent service, bought a 3 year old used car and it looked brand new when I picked it up, great communication from the salesperson especially in these challenging times

Bought a car via the internet from some distance. Much more helpful than competitors hence Lookers got my business. Finance options clearly explained and first class communication.

I have bought 2 cars from this dealer now and have had great customer service both times as well as after sales care. Thank you

Had a query re Paintwork on body. (Qasqai)
Staff seemed helpful.?
New Customer Reception is terrible layout, not impressed. Waiting reception in my opinion is not and has not been thought out for customer satisfaction. Small reception area.... not good.
Previously as was was good.

Covid or not sitting on a hard seat without an offer of refreshment is bad for 3 hrs.
You could still offer refresment and access to decent seating in reply to reply
YES STAY SAFE BUT THE MORE RELAXED SEATS ARE CLEANABLE the seat i sat in when booking in wasnt sanatised between customers ???

I purchased my vehicle through Lookers replacement car scheme. The service was very good and Lookers Nissan Newcastle were very good as well and I am very pleased with my Ford Fiesta.

Just purchased 3rd Car from Lookers Nissan Newcastle, as ever, very pleased with service from the staff, always someone to help without being pushy.
Car was well presented clean and tidy. Highly recommend.

Excellent, friendly, outstanding and professional service from Georgia Simpson at Lookers Nissan Newcastle. Five stars for the whole car buying experience. Will definitely buy from this dealership again. The best service I have ever had when buying a car, thanks Georgia.

Coffee,very good,better than when I used to work there ha ha.

Why bother taking a booking if you can't fulfil the expected service! Having booked a service to include a courtesy car so I can get to work only to be told that a car isn't available and that a new appointment could be booked for a later date.I left the premises thinking never again will I use this company after wasting over an hour to get into town.

David Howe was accommodating and he really went the extra mile to help with the sale, finance arrangements and pick up. He's an asset to the group and made the process of buying smooth.
Thank you!

Thanks to David Bruce in sales for all of his assistance and courtesy in helping us choose the perfect Nissan vehicle. Lookers Nissan, Newcastle once again have been excellent to deal with.

Had a standard service completed on a Nissan Qashqai which was fine however the car was valeted without being asked which ordinarily would be a welcomed bonus however the one that was done was terrible.

The body work and windows were left with dirty water streak marks and internally they had used a shiny dashboard cleaner all over the steering wheel, doors and dashboard which is patchy and has made the car feel really greasy.

There are also white finger marks on the door panel which I can't remove.

I called and to ask to speak to customer service and after a few minutes on hold the woman on the phone said there was no one to speak to and that she would get someone to call me back.

This never happened.

I'm now left with a 'valeted car' that is in worse condition then when I dropped it off.

I won't be using that garage again.

If you do decide to get work done make sure you tell them not to bother with a valet!

Friendly colleagues. Feel like a number rather than a customer due to busy showroom

Absolutley shocking experience. We have only had the car since the end of August. It has 3 problems and is currently sitting in your service dept since last Wednesday. I am constantly chasing this up and no further forward as to when we will receive our car back. Spoken to at least 6/7 different people. I will NEVER return yo Lookers after this.

Thanks to Gail for a hassle free experience when buying our new car. Very helpful and friendly.