New North Reviews

The worst experience out of 25 years of web business I have ever experienced. Their hourly rate at $125 is extremely high for the work they perform in comparison to competitors. As well, New North's basic hosting is 6x more than what I pay now at A2 Hosting. Though, when you use both services and there happens to be a server-side issue, they will use the hourly rate and tell you it has nothing to do with the server. At least that is what I was told. For example, I kept having a site outage which they blamed on Securi (although they directed me to Securi for this very prevention) and ultimately couldn't fix. Securi kept saying it was server-side. So New North kept billing me for the same issue although it was never resolved. Once I switched servers to A2 Hosting the outages never returned and no longer did I need Securi. Now I pay $75 quarterly for maintenance opposed to $125 an hour which would leave me with $450 and $625 monthly bills with the problems recurring. They told me the site was old and the reason for the outages. Well, the new maintenance company laughed and said they just need to keep the plug-ins up-to-date. Then I tried to have New North build a new site which they kept telling me was running over my $5,000 budget and proceeded to charge hourly. Moreover, they installed a complicated content management system opposed to Wordpress which is what we discussed and what I am used to. Most of my content didn't migrate over from the old site which led to an attempt to bill me over the budget. Plus, the design was super basic even after giving them various styles I liked. Ultimately, I discontinued the web project, lost my deposit and started fresh. It looks months to get off the pain of that debacle. Never again!

New North has done a fantastic job in helping our company with various marketing projects and web upkeep. The communication we receive from the team is top notch and they are always willing to help us find solutions to our problems.

The team at New North are incredibly nice and do a great job with all of our website work. We are more than happy with the maintenance they provide as well as the high quality changes they have made for us improving our website to where our customer interaction is leagues ahead of where it was before. The team lead Tobin is very responsive and has helped guide us to make sure we have what we want.

My family s small business has worked with New North to manage our website for years. I really appreciate how responsive and efficient their team members are in implementing any changes or updates. In particular, Rachel has been a delight to work with. If you re looking for digital marketing company that is able to meet the ad hoc needs of your small business in a timely fashion, I recommend working with them!

If your looking for someone to help with your next website design, or cultivate a new marketing strategy these guys are the best in the area. I have worked with them for last 8 years and all of their work has been both visually stunning, and financially affective. Give Tobin a call, you'll thank me later!

I have worked with Tobin and New North on a project for my company and I could not be happier with their level of service and support. They really know what they are doing with lead generation and digital campaigns. These guys are the best.

We've been very happy with New North. They have expanded our web presence significantly and have increased our inbound sales leads. They are a core part of our Sales and Marketing strategy. We highly recommend them!

We have been partnering with New North for a year and it has been a great experience.

New North is wonderfully unique in the marketing space. Their emphasis on data analysis is like nothing I have ever seen before. Every initiative, every metric, every campaign is measured, so you know exactly what efforts are leading you to opportunities. I always know what our goals are, what I need to do to do my part, what they are doing on their end and that accountability for me, is really helpful- marketing is the last thing I want to do, most days. :) They are honest, open, direct, supportive, and always on it. Great experience.

Always very responsive and flexible when their client is on a tight deadline. Would definitely recommend!

It's interesting that my company is in Houston TX, a huge city full of marketing companies. Yet, I use New North in Maryland. I met Tobin when his company helped with my website design. He has learned my business and become an expert in marketing us. We've worked together for almost two years. I credit our newsletter and social media campaign for keeping us visible and relevant in a very challenging economic time. I would recommend New North to anyone looking for someone to help them with their graphic design and marketing. Tobin will help you get and keep good customers!

I ve hired New North multiple times. Great firm and excellent results.

They have helped me not only execute but also to help me strategically position my company, products, to better meet customer needs.