Me and a couple friends buy all of our parts from the guys at New Level, been dealing with them several years now and its real simple...if you buy a part make sure its the one you want! IF you have to return something don't do so AFTER you've installed it! Its not rocket science! ;)
GREAT customer service and all around experience. I recently ordered my boyfriend exhaust for his truck and didn't know exactly which model I needed Jason the customer service rep pointed me in the right direction and helped me through the whole process. The exhaust arrived the next day just in time for my boyfriends birthday and sounds great on his truck. So glad I chose New Level Motorsports to purchase the exhaust.
fantastic, I order hundreds of truck parts from this off road accessories genius. whatever you need Harley's got you covered. I use their website because it's easy but when I need to touch and feel I go to the store.
Specifically ordered from this company because they have a "warehouse in San diego" so I could cut down on shipping time, only to find out eventually when I got shipping info that it was being sent from livonia, michigan... (roush warehouse) dont advertise as having things in stock that you dont actually have in stock.
Absolutely terrible business ordered from them through Amazon product did not fit correctly they accepted return request after I explained my situation to them I sent the item back they received it on oct. 11 today is Oct. 29 and still haven't received a refund and they will not respond please be careful ordering from this company
Got worried after ordering and then reading reviews. But I had no problems, packaging could have been better
This has to be one of the worst so call companies I've ever had to deal with in my life. Stay away from this place, nothing more than a third party seller with no power if something goes wrong. My item was delivered damaged in a single wall box with no packing or anything else to protect it in the box. New Level Motor Sports now expects me to fix thier problems, wanted to charge me for a second unit before shipping a replacement, wanted me to deal with trying to ship this junk back in the same box, wouldn't refund my money til I did thier job and correct thier mistakes. Save yourself alot of headache and buy from a real company.
Just installed my Bakflip MX4 that I ordered from New Level Motor Sports. I absolutely love the product and how fast it came. Thanks New Level for the amazing service!
They had the part I needed in store and I was able to pick it up the same day
Ordered part. Received it from a 4th party. FedEx beat thebhell out of it. It was missing parts that were in the description. They acknowledged the missing parts. The manufacturer said that it was shipped wrong which is why it got damaged. They agreed to replace the whole order and ship the missing parts. I went to ship back the damaged product only to have UPS tell me that I would have to pay shipping with the labels that new level supplies. I emailed them telling the issue. They then called and went off on me. They said they were cancelling the new order and would bill my card again. Now I have a product that I cant use and I'm out $3000. I'm gonna speak to the manufacturer on monday and then a lawyer.
shipping packaging is real bad , was out of town by the time i got back it was to late to return.Battery was damaged I lost my money for this battery.
Horrible customer service, I thought these people were the experts at what they sell and know their products but actually they're very unhelpful and instead of being helpful, they sold me a wrong part. The same day I noticed I got the wrong product I called them up to arrange a return for a refund and they said they wouldn't take their product back and I was not gonna get my $588.00 back just like that. Avoid being robbed by these people.
New Level Motor Sports is a GREAT company and the Owner (Harley) is the best. I bought a new Volant Intake and Gibson Exhaust for my 2018 3.5 Ecoboost 4x4 F150. They beat every other price on the internet and have awesome customer service which is very rare today! I am a customer for life!
I placed a order on Sunday for a convertor. I choose next day delivery option. I paid $75 dollars extra for the part to be delivered THE NEXT DAY. The part didn t arrive until Wednesday. I called and spoke to the so called supervisor. Before I could finish explaining my Dilemma, he cut me off and proceeded to tell me I won t get my money back because they sent it the next day. His explanation was due to COVID 19 the order took longer to be delivered. Now I wasn t informed this information during the purchasing process or afterwards. Not one email or phone call. So I had to call them! The SUPERVISOR began to get smart with me and hung on me because he didn t have the answers to my questions and refused to put me on the phone with his boss. MONDAY COMES AFTER SUNDAY. Let s say they didn t process the order until MONDAY I SHOULD HAVE RECEIVED MY ORDER THE NEXT DAY AS I PAID FOR! Which would be a Tuesday. So his theory was if they sent it on a Thursday and I got it Friday that would be considered over night. Even if I ordered it a week before. I will never order from these guys again. IF THIS WAS MY BUSINESS ID GET RID IF THE NEXT DAY DELIVERY OPTION AND THE UNPROFESSIONAL SUPERVISOR YOU GUYS HAVE WORKING FOR YOU! Thanks for nothing NEXT LEVEL
i tried returning to hids and i got cursed out by some guy that would give me his name
its the same person anwsering the phone very small company its not worth buying from these idiots
i called oracle and got the same treatment
never in my life have got cursed out on an internet purchase
IM CALLING THE BBB RIGHT NOW AS I TYPE
DONT BUY THEY ARE SCAMMERS AND UNPROFESSIONAL
I definitely recommend these guys! I bought this tonneau cover for my brand new Ram from Jerod and he was super helpful. I showed up unannounced and he came right out to my truck to see what I needed. Within a short period of time, he helped me narrow my search, find the best tonneau cover for my needs, and got me out the door. I was impressed that they had what I needed in stock - much better than waiting days for it to ship. In fact, just hours after I bought it, I drove from California to Chicago with the new cover and it did exactly what I needed it to. Thanks again for great customer service and a great product.
Item price was great but it is now on the 7th day after placing the order and still no shipping information. The item ordered indicated in stock and the website says in stock items ship within 24 hour. This was not true in my experience.
Had ordered some oracle headlights and told me that my purchase would ship on that specific day and never got an email that it would take a little longer than expected very bad communication. I felt that they weren't cooperating with me or at least let me know what was going on. So I cancel my order after then they replied that it shipped already didn't even provided a conformation number or nothing. So they gave me a partial refund when my item didn't really ship out to me. I recommend they work on their people skills and at least let customers know what is going on with there orders, I'm sorry but very bad service not happy at all.
I ordered some new CST spindles and got them in one day! I messaged them through Instagram and asked a few questions about pricing and their service was excellent.
I don t know why there are so many bad reviews about shipping from third parties. So many companies ship from third parties, truck stuff takes up a lot of space and shipping would be more expensive without third parties. Cut them a break, they seem to be a great company.
The worst place to buy anything from. Wrote a review and it magically disappeared. Spend your money somewhere else. Horrible customer service.
Had a vehicle inspection done & found out I needed a new exhaust. After shopping online I found New Level Motor Sports had the best price & ended up having a storefront and being local in San Diego! Called they had the item in stock & I was able to pick up same day. Customer service was fantastic! I will be recommending New Level to all my friends and family who are looking for aftermarket parts.
newlevelmotorsports.com