New hope fertility center Reviews

If I could give no stars I would. This place only cares about getting money, you go in for your treatment and that s is it no communication no nothing they just say we will email you on your next step then email you hours later with what medications you must take no one explains what is going on nor does your doctor talk to you and if you do have a sit down they charge you 100 bucks. Been going here since early August and still taking the same medication went in a few weeks ago and one doc said your ready for implantation so he did a water sono which of course is money then prescribed me more medication when I went back the next time they say oh no you are not ready start taking more medication it s just a game to these people. If I could find a way to sue them for wasting my time and money I would do it in a heart beat. If you are thinking about coming here for treatment don t do it. These people are a scam they are only in it for the money.

Sadly this facility is only interested in money. If you expect patient care/after care you will not find it here.

Very bad communication issues. Everything is communicated through email with delays and without clarification sometimes. Takes forever for a simple question to be answered especially with the billing and prescription departments. 1 year passed, $50K+ gone, numerous retrievals and 2 transfers with PGS normal embryos, I was still not pregnant. I am now 4 months pregnant with another fertility center with just one transfer. I actually feel bad leaving a bad review here since they do have some really good employees there. But at the end of the day it's the result that matters. I do not think New Hope tailor their programs to meet each individual patient's needs.

I visited New Hope for 7 months and the doctor assured me I would have a successful pregnancy. He said if one thing don't work he will try other ways to make it work. He did nothing like that, all what they care about is to take all your insurance money and when it is exhausted they go to your personal savings. They are a bunch of thrives, take your money and do not deliver. I am very disappointed with them and would suggest that no one goes there.
Trust me they took all my money and left me broke with nothing. Very bad clinic, do not know what they are doing, go elsewhere

I visited New Hope for 4 months and the doctor assured me I would have a successful pregnancy. He said if one thing don't work he will try other ways to make it work. He did nothing like that, all what they care about is to take all your insurance money.I am very disappointed with them and would suggest that no one goes there.

I really dont know why so many bad reviews my journey was really good at this clinic. Dr Zhang it's the best in the world. I am pregnant whit twins boys that was my dream and new hope make it happen

Do NOT go! It s a scam - rip off! They will charge you hundreds for nothing, horrible service and greedy! Anywhere but here! Trying to recover why they charge for nothing and not professional. Worst place ever!

I have never written an online review in my life as I am one to be extremely patient with customer service, however my experience at New Hope was atrocious. The miscommunication and lack of communication has been unbelievable and disrespect for me as an out of pocket patient was shameful. I was given misinformation about an appointment, charged a fee for the appointment that didn't include what I was told would be included. I then was told I would be given a refund/credit which didn't happen and I was charged again. No one responds to my emails or calls ever. In addition, the doctor suggested unnecessary procedures. If you have insurance coverage, definitely go elsewhere. If not, I understand the financial piece, but you should explore the other comparable clinics. They don't care about patients or their reputation clearly.

Overall I had a wonderful experience during my visit to New Hope Fertility. I was greeted by a team of knowledgeable professionals that readily answered all questions. The doctors are leaders in their respective fields and communicated medical jargon in terms that were easy to understand. The waiting area provides a nice, clean and relaxing atmosphere coupled with large monitors that displays instructions for their patients.

The best thing about them is that they re affordable, but human centered service is severely lacking.

This is a business first and foremost and it does not feel like it is about the patient. There are nice people here, but policies and process reign and people hide behind them.

So until fertility related services become cheaper they ll keep getting business and not feel the pressure to change their approach to patients or processes.