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Review of New hope fertility center

I have never written an online review in my life a...

I have never written an online review in my life as I am one to be extremely patient with customer service, however my experience at New Hope was atrocious. The miscommunication and lack of communication has been unbelievable and disrespect for me as an out of pocket patient was shameful. I was given misinformation about an appointment, charged a fee for the appointment that didn't include what I was told would be included. I then was told I would be given a refund/credit which didn't happen and I was charged again. No one responds to my emails or calls ever. In addition, the doctor suggested unnecessary procedures. If you have insurance coverage, definitely go elsewhere. If not, I understand the financial piece, but you should explore the other comparable clinics. They don't care about patients or their reputation clearly.