I have had a great experience with New Continuum datacenter. Myself have three racks there and will be expanding. Their new facility in West Chicago is top notch and a massive improvement over the old one. And the staff have been knowledgeable and willing to help along the way.
Very responsive, top tier techs, excellent location. Clean, open and well controlled colo space. Solid hot/cold separation. Have 2 racks packed with gear, remote hands are exceptional, and network team knows how to hunt down issues.
I have been with this data center for over 7 years and had the pleasure of visiting the center. As a QSA auditor for the PCI-PSA I have to say this datacenter is top notch and they follow all security protocols. I was very impressed. The IT support is beyond reproach, during the 7 years I cannot recall any substantial outage, I feel they were up well over 99.9 %. But... my only issue is that consider your gear to be on a one way trip, since there is no process in place that will make easy to retrieve equipment you are on your own. I myself had to fly to the datacenter to retrieve our servers.
We have a few customers that we have moved into New Continuum to satisfy BC/DR scenarios. We have been very happy with the facilities and support we have received (initial setup, remote hands, good communication). The network has been improved over the last six months, the technicians are flexible in supporting remote troubleshooting, and the billing is simple and able to be customized with the right services depending on customer need.
I've been using New Continuum Data Center for close to 6 months. Service and internet is stable. Their facility can handle an nuclear fallout. Most importantly; whenever I request support, they respond and resolve my issues promptly. Currently we have two racks, so in the future we hope to continue with them with our expansion.
When new management took over it was a big uphill battle for them. This time last year we had numerous network issues and outages, but then they hired new staff (Victor, Austin, and Darrell!!!!) and dropped in new hardware and they are rock solid. This is NOT the same datacenter that it was last year. Do NOT make your decision to do business with them based on old reviews. This literally is the NEW Continuum.
I have been using these guys since 2010, they've been amazing. Amazing uptime, great availability, and always great communication with any upcoming maintenance tasks. The price has always been very competitive as well.
FragReady, a division of Main Street Savvy, LLC., has been a client of Continuum Data Centers since April of 2012.
We've gone from a quarter cabinet to several cabinets, and are about to open another one.
The staff has been fantastic to work with.
They are polite and respond quickly and efficiently to all requests. Overall, they re just great people.
The network has been top-notch. They have had a few times where we had some network issues, however, it has always been resolved quickly.
Tom, the Managing Partner of Continuum, is always there whenever I have questions. Shauna, the Sr. Account Executive, has helped us so much. We cannot ever thank her enough.
Overall, we recommend Continuum Data Centers of Lombard, Illinois to anyone, without hesitation. We look forward to many more happy years!
It's a nice little data farm. Has nice security. If I had data that needed to be stored I would try out this place.
Absolutely amazing customer service from their tech support team. I currently have a co-located machine with Continuum, that likes to keep having issues (hardware and software), and the techs at Continuum have replied and resolved tickets at a superb rate.
All that, and the fact that their co-location price is amazing. These guys have my business (and my money) for a long time.
The New Continuum staff is friendly, knowledgeable, and always willing to solve a problem!
I am revising my review based on a follow-up phone call from Pete. While it was frustrating trying to reach someone, much of the problem arose from how our account was set up by a former employee. They have done their best to correct the situation and I appreciate their effort and good will. Based on their remedy of the situation, I can recommend New Continuum.
Completely unacceptable tech support when we needed to get control of our account. It took 3 phone calls and 2 unanswered messages to get a person on the phone. Days went by while we waited for someone to call back so we could remove a former key employee from the account and deny access to this person. Not acceptable.
We have been a colocation customer of Continuum for the last six years and it's been a good experience for us. The support personnel have been always responsive and management is friendly and acoommodating. The network issues that they experienced close to a year ago have been addressed. I am writing this to clear up any confusion and doubt someone might have from the past reviews here.
Constant outages. No one seems to know whats going on. When there is an outage and you call in to see what the problem is, and ETA, the phones are disconnected because apparently they had the genius idea to have their phone system be VoIP on the same shoddy network that goes down all the time.
Seriously, they are down at least twice a week for several hours. HORRIBLE network, run by total amateurs.
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