New albany country club Review

Great golf course. Really enjoyed playing here. Customer service was excellent, they made me feel like a member for the day I was there.

Really nice place and great service here. I m a caregiver for one member family and take their kids to the pool in the summer, poolside service is great and they did a lot to make us all feel safe during covid!

It is quite a charming place to golf and eat and have a wedding and so for that, I will give them high marks. Tami Jack is not the most pleasant person to speak to, she can be quite abrasive and dismissive. The grounds are impressive and serving staff is nice. The chef is always working hard and that is greatly appreciated. However, how the servers and Chef are treated by higher ups is extremely reductive and callous and in my opinion, archaic. It would really benefit the members if some of the corporate staff were fired and were replaced by diverse, more qualified candidates who respect members as well as employees. Not a fan of Tony Shill either but if one must interact with him, well that's just what one must do! But the five stars are in order as this is a salvageable place once you figure out what's happening behind the scenes.

Great golf course and staff was amazing! One of the best courses I ever played.

Attended my brother Bill Wickham's Celebration of Life event at NACC September 17th. He was a member of this Club for years when he lived and worked in Columbus. The affair took place outdoors in a tent on the veranda with copious amounts of delicious food and drink ending with music he loved. We are grateful we had the opportunity together with his Columbus family and friends to celebrate his life. Thank you New Albany for making this so special. Elaine Rifkin & family Baltimore Maryland

The managers in the restaurant seem very nice to the members but I have noticed a lot of them will ignore, take advance of, and generally not care for their employees. I think they treat their staff very poorly though out the whole club. It s sad when I see the same people in every single day super tired and over worked. I think the club as a whole should look at and fix some of their high up managers and fix the pyramid from the top going down.

Played 18 there yesterday in the OMMEP outing. What a beautiful course. The greens were perfect and the fairways were forgiving. What an awesome day.

There are not enough superlatives to describe the golf course and the amenities at New Albany Country Club. We visited as the guests of friends and we were just blown away by the entire experience. The condition of the golf course was outstanding. The food menu was extensive with many excellent choices and a little something for everyone. The staff was extremely attentive and left no detail unattended. We look forward to being asked back again!

I do not normally take the time to write a review but this most recent interaction was just another poor experience with the management of the country club. I feel compelled to share my experience with the hopes of instigating fundamental change.
I began working with the membership director to make some adjustments to my family account. I was required to fill out and sign some documents and submit the signed documents back to the administrators. When I returned the documents, the membership director responded and requested me to fill out the SAME documents again. The documents required multiple persons signatures and was time consuming to process and she did not give any explanations of why I was requested to fill out the same documents--- so I inquired as to the reason why I had to go through that process again. She would not answer my question and would simply respond with "please fill out the documents." Because the documents were time consuming to fill out I requested to please explain if I filled out part of the document incorrectly or what specifically the problem was. Ultimately she never answered and would divert from my questions. I was forced to have a meeting with the General Manage to finally gain understanding of what was going on. This took a few weeks of back and forth and a lot of frustration.
Ultimately, after speaking with the GM-- the issue was a simple resolution of the documents needing a new signature. It came to light that the membership director did not want to ask me for more signatures so she simply did not answer my requests for clarification. The GM adamantly apologized and we ended the call with clarification of the error and good morale moving forward. Subsequently--- I re-signed/ re-submitted the documents to the membership director. I sent the documents to the same email that the previous correspondences were sent. She never responded to my email and claimed she did not receive them. During the delayed time of all this processing- my membership was affected and my spouse and step-children were not processed as members and were considered 'GUESTS". It took me about 2 weeks to try and get a clear response of what is going on with the signed documents and a few more weeks to get the documents approved by the country club. So when we attended the family pool I was forced to sign my family in as guests and was charged a $25 fee for each family member. I was aware of this fee and was not happy about it but still wanted to attend the pool during the final days of summer.

After the fact of my pool attendance----- I reached out the GM a few weeks after our trip to pool to ask if he would be willing to forgive the guest fee as a gesture of good favor because of my poor experience with the membership director and the amount of time I wasted trying to work through the signed document ordeal. I explained that I have been a member for almost ten years and have been in good standing with my account the entire membership. I have referred several family's over the years and consistently patron the club to help support the community. I explained that I have a business in this community and I am constantly working with my patients unique scenarios to ensure that they have a good experience with my team and that they feel appreciated as patients.
He was UNWILLING to forgive the $75 dollar fee and explained that the country club is forced to stick with their policy. This has left me feeling very frustrated as we love the amenities, golf course and restaurants. The service employees are wonderful and I love all the guys at the golf club. But this is just another example of many where my interactions with the administration has been very poor and unprofessional. Over the years I have heard many similar stories from other members and there doesn't seem to be any recognition of the low level of customer service.