Jon Runion

Review of New albany country club

I do not normally take the time to write a review ...

I do not normally take the time to write a review but this most recent interaction was just another poor experience with the management of the country club. I feel compelled to share my experience with the hopes of instigating fundamental change.
I began working with the membership director to make some adjustments to my family account. I was required to fill out and sign some documents and submit the signed documents back to the administrators. When I returned the documents, the membership director responded and requested me to fill out the SAME documents again. The documents required multiple persons signatures and was time consuming to process and she did not give any explanations of why I was requested to fill out the same documents--- so I inquired as to the reason why I had to go through that process again. She would not answer my question and would simply respond with "please fill out the documents." Because the documents were time consuming to fill out I requested to please explain if I filled out part of the document incorrectly or what specifically the problem was. Ultimately she never answered and would divert from my questions. I was forced to have a meeting with the General Manage to finally gain understanding of what was going on. This took a few weeks of back and forth and a lot of frustration.
Ultimately, after speaking with the GM-- the issue was a simple resolution of the documents needing a new signature. It came to light that the membership director did not want to ask me for more signatures so she simply did not answer my requests for clarification. The GM adamantly apologized and we ended the call with clarification of the error and good morale moving forward. Subsequently--- I re-signed/ re-submitted the documents to the membership director. I sent the documents to the same email that the previous correspondences were sent. She never responded to my email and claimed she did not receive them. During the delayed time of all this processing- my membership was affected and my spouse and step-children were not processed as members and were considered 'GUESTS". It took me about 2 weeks to try and get a clear response of what is going on with the signed documents and a few more weeks to get the documents approved by the country club. So when we attended the family pool I was forced to sign my family in as guests and was charged a $25 fee for each family member. I was aware of this fee and was not happy about it but still wanted to attend the pool during the final days of summer.

After the fact of my pool attendance----- I reached out the GM a few weeks after our trip to pool to ask if he would be willing to forgive the guest fee as a gesture of good favor because of my poor experience with the membership director and the amount of time I wasted trying to work through the signed document ordeal. I explained that I have been a member for almost ten years and have been in good standing with my account the entire membership. I have referred several family's over the years and consistently patron the club to help support the community. I explained that I have a business in this community and I am constantly working with my patients unique scenarios to ensure that they have a good experience with my team and that they feel appreciated as patients.
He was UNWILLING to forgive the $75 dollar fee and explained that the country club is forced to stick with their policy. This has left me feeling very frustrated as we love the amenities, golf course and restaurants. The service employees are wonderful and I love all the guys at the golf club. But this is just another example of many where my interactions with the administration has been very poor and unprofessional. Over the years I have heard many similar stories from other members and there doesn't seem to be any recognition of the low level of customer service.