Netia S.A. Review

Epic fail. Parents were faithful to Netia for 6 years. Last week, telephones began with persuasions for a new, timely contract, which parents did not want and refused. The phones finally became so intrusive and rude that the parents gave in. When they saw the conditions irritated, they went to Ta mowa St. and uttered the annex. In response, Netia also terminated the old teleon and internet contracts. My parents have moved to T-mobile and are very happy. After 4 months, invoices from Netia began to come and the harassment began. 1 complaint, they apologized and promised it was the last. Second month, another invoice, complaint, apology. The third month is the same and my threat of complaint to UKE. Fourth month and another invoice for PLN 200 for some router from 3 years ago. I am writing a complaint to UKE regarding this item. As far as possible...

The worst possible choice when it comes to the internet. I have used your services for over 6 years and I do not remember a single day well. Disconnecting your internet connection is your daily routine.

A clown from Netia is calling my phones and will not respond! I have a call first to a number in Netia that I have not shared with anyone, and I do not call from it and after 10 seconds they call my mobile number in another network. This number has Netia as contact with me. Of course, they don't say a word every time. The same number repeats on both calls.
Connections are made from two numbers +48222726605, +48222726654
Netia, embrace the employees!

Dear Netio,
I am asking you to discipline your consultants.
Yesterday I talked to a certain Mr. Jakub. Mr. Jakub tried to convince me to install the anti-virus. I said I don't need this software because the company he works for provides me with an anti-virus and I won't pay for anything I have for free from the company. Why did the Lord laugh at me and said that for free he must be good. There is a qualified IT specialist in my company and the company does not save on employees, so I have a very good anti-virus. This comment was out of place. He showed that the consultant is not educated and he does not listen to what is being said to him. I felt embarrassed by this behavior.

Tragedy. This word best describes the company. Zero any help for the customer after several years of using the services. One great robotics, zero people - only robots. Fortunately, you have some nice competitions, you are far from them. And you do nothing to be close ... It's a pity.

I do not recommend!
I was cheated when making a contract and I can not solve this problem all year long !!!!

My cooperation with NETIA S.A. Lasted a week. After waiting for a week waiting for the Internet to start I gave up. I made 14 calls asking how long I would wait. Standard answer. Within an hour.

I warn you, make it difficult to terminate the contract. They don't have optical fiber - that's their weak point. See the ratings themselves are negative.

I run an important scientific project that can change the fate of the world. Throughout the all-day lack of access to the Internet due to your lack of professionalism, honor and ambition, the entire enterprise could end in failure. I strongly advise against cooperating with this company, prof. Dr hab. Hole in the Ass.

I DO NOT RECOMMEND A FAILURE FOR A BREAKDOWN AND A HIGH PRICE OF NIEPOMPETENT.I

A disaster. I found their leaflet in the postbox and ordered a tv + internet package. They charged more then advertised on the leaflet. Their customer service is not only hopeless, does not have a clue, but they are incredibly rude. Stay away from them..

It is not possible to call the hotline, but to the sales department without a problem. Badly connected services, no television. Complaints and resignation from the services due to problems with the process of reaching, I made personally

Kszaczor company, I have extended my contract for the last time !!!

A disaster! Suppose that, for example, the equipment you sent did not reach them. And what, will they immediately find its absence and inform you about it? Wherever, they will notice its absence after eight months and then, without any contact on this matter, they will block your service. This type of company.

paid helplines, where every second they ask for pesel and the rest of data, lack of order and composition. the robot man on the hotline says that he cannot switch me because he has a breakdown and that I call again (i.e. to a friend from the desk next to her or herself). a pity of words ...

In addition to the poor internet connection already mentioned by others, eternal technical problems and circuses with termination of the contract, there were also
A phone call with the company, which is a paid number for the company's customers (!!!), as an additional number 800 ... - a 15-minute conversation (of which 12 minutes is waiting for a call) cost me PLN 9 - to fix a technical error after company website.

I ADVISE EVERYONE, I RECOMMEND LOOKING FOR ANY ALTERNATIVE

They do not follow the contract! When it comes to the internet and a new offer, they make balls of people !!!

I would give -5 stars if it could be.
Never take netia because if you move house you have a big problem.
For 5 months I have neither internet nor contact from them.
I was told to give up tv so that I could install the internet on a new address, and after a month they wrote that I can't have any services on my address.
Uokik can't even help because changing their address is voluntary, now you have to pay 20 months for nothing.
Drama service, and basically its lack.

Calling the helpline is how to arrange an audience with the Pope. I cannot log in to my online account and no one can tell me why or fix it. The resignation from unnecessary "services", which are initially pushed obligatorily, is possible only through a special hotline, which of course no one answers. MASSACRE

The worst company I've ever dealt with. I advise you to run away and not even start signing a contract. They blame their mistakes on the client.

The only company I know that was not interested in extending the contract: D Instead, they preferred to beat the penalty for not returning the equipment, even though I declared willingness to continue cooperation, Normally you probably have overheated connections !!!

Netia - the worst choice! I do not recommend to anyone! A thieving company!
All negative reviews about Netia are true !!

One of the worst companies when it comes to dealing with complaints and reprehensible failure to perform a contract

It is impossible to make a call to report an internet failure.

I do not use the services of the company because I knew a few people working in it, chams and criminals

For a month now I have been receiving e-mails with information about creating an account, and I am not their client !!! Nobody accepted the application over the phone, because the employee transfers me to "another department", and no one answers there anyway !!! How many e-mails are you still littering me !!! You have a mess of papers! You are giving someone's data to strangers !!! Bravo!!!

Poor home internet. The service does not keep declared parameters.

Good morning! I recently acquired an interesting experience with this company. I INVITE YOU TO READ THE HISTORY OF LITTLE WARTA. Recently, I have signed a new contract for a better 600Mb / s internet since I paid for a subscription, neither television nor the Internet is marking the existence mark. When I decided to contact the helpline, I was redirected to technical service. There I was told that the blame is only a massive failure that only concerned the new offer! . However, it happened many times and my telephone interventions did not work, I suggested terminating NETII's fault and the service lady only told me during almost the entire conversation that the contract will be charged because it's not their fault Who heard it FAILURE CAN STAY 30 DAYS And in this way, today I have been without internet and TV and the first money paid for the subscription FEEL VERY NOT TAKTOWNIE ENTITLED THROUGH THE NETWORK I WAS SAYS EUFEMISM UNCURRENTLY RENDERED BY THE COMPANY ** Such advice from me, do not be fooled by the better internet in the netia !!

If I were to describe all the negative experiences with this company, there might not be enough space. I do not kick myself lying down, so I will only write that I only count down the days when the contract ends.

The services will pass, the beginnings were not the best

The worst possible internet provider has ever existed.

They do not have the slightest idea of maintaining regular customers, long-term customers have somewhere and offer them conditions incomparably worse than new customers. I quit this operator's services. Ne I recommend.

and in addition you joined the spammers - by ordering IMEN megaspamer to send spam to over 100 of our mailboxes and despite UODO reports, it does nothing !!!!! so spam thrives despite the set and re-spam our inboxes, and 2 days have not passed, December 2019 - what order is a spammer this time with a tsunami

Very good fiber optic Internet. The downside of the consultants.

I do not recommend, trash !!! Arranging anything is a failure. Never again from this company. The Internet is a mockery and it doesn't keep parameters. They also make problems with the termination of the contract. Complaints are not recognized. Avoid them from afar.

Beware of the fraudulent practices of Netia. Despite their pronouncement, they are still charged for the following months under the guise of not having resignation in the system. In a word, scammers under the company's name. The case will be in court and UOKIK in the near future.

Who they employ there for service. Orphans Marysie. There's barely anything to do. A man has two subscriber accounts in two locations, the person on the helpline does not go to communicate something - it looks like I would be a Chinese and a Japanese consultant. For such a poor service on the hotline, it is a shame to lose strength and nerves. I will not sign more contracts with them.

and I don't have a problem, sometimes something hangs up, I call and it works in a moment

I have never had such a tragic and unstable internet like the one from Neti.

I do not recommend, they include services that I do not use and I have not ordered, and then I have to pay for it

The worst internet provider on the market. There are outages every month, there is no internet and there is nothing consultants can do as they say. Recently, I had an overdue account of 36 groszy (I don't know where from, but it was), the consultant said that he would not turn on the Internet until I paid. I sent them the few pennies and the internet still doesn't work. No words

I don't use it myself, but parents have the unfortunate pleasure of living in a place where only Netia "provides internet". Unfortunately, it only delivers on paper. Numerous visits by Netia technicians did not bring any major changes, and the internet works as it pleases. I wouldn't even recommend this provider's enemies.

Terrible internet, like 1gb / s, and in practice 6mb / s. You can't play games, because for 2 minutes there is 2 ping, which is a great wine, but after these 2 minutes, the ping jumps to 200 and it stays that I DO NOT RECOMMEND

It is not worth even looking at their offer, zero communication, then they persuade them to fail. Failure contact does not exist. I do not recommend it and if you only have other options, you already know what to do ....

I have changed my place of residence, the operator is unable to provide services there. A debit note was issued for this. Ok - I can understand but I will write a letter to the Consumer Ombudsman on this matter. But why, since for several years I received documents of this type via e-mail, suddenly an individual with a mentally handicapped amoeba mentality, the Customer Service Director (without name ...) sends the invoice by letter to the address where I am no longer present? And in addition, the note on the paper note: do not collect paper - order e-invoice. Logic is stunning.

Total disaster. The internet is very slow. They can shut it down without any warnings (could have sent an email if they plan to fix any technical issues). When I called them to ask about the problem I had to spend 40 minutes explaining that I don't need any extra servicies, at the end the problem wasnt solved.

I use the Netia internet. In the contract I have 100Mb / s, on the real I can work about 20Mb / s so 5x slower. I will just add that the apartment is located in the center of Warsaw, I feel sorry for customers using Netia in more remote places ...

I gave up NETIA within 10 days because of a misleading me by a NETI representative and sent all installed equipment to Kopytowa to the warehouse, I returned to UPC so the cable was disconnected and it is known that everything is on one cable. Well, and it turns out that I am still connected to the internet and they charge me .. contact with a representative turned out to be impossible he did not answer any calls. One word or actually no word that I resign from the SERVICES decided on further payments, even though I returned all the equipment. This indicates that there is no contact between NETI cells and I have to pay for it ???????.

Total lack of competence. Invoices are issued for higher amounts than in the concluded contract. The helpline has not been available for several months. Consultants are not literal.
Bury !!!

Unfortunately, but I can not recommend Netia to anyone. Suddenly, during the contract, he gets a payment order of almost PLN 800 and no one from the hotline knows what to pay for. When I got the information that they would cancel me, because it was a mistake - a month later I got a pre-trial request to pay from the law office. I will fight in court with Netia ...

You know it is some mockery what they do with people with the termination of contracts, better avoid this company. I am happy about Internet companies + tv, who care about their clients.

Hopelessly poor internet quality. This exhausts all elements of the review of their services.

The worst internet and tv provider! Throughout the contract period (1.5 years) there were only a few days when the internet and TV were working flawlessly. Every day no wi fi connection, no tv.
A total failure for several days, I have been calling the helpline six times and nothing to do with the failure
When working remotely, I am without internet access! Incompetent consultants sell the client. You need to waste half an hour the least for a connection, give pesele and listen to offers that don't interest me.
Tomorrow I terminate the contract because charging for the service and not giving NOTHING in return is pure thievery !!!
I do not recommend Netia to anyone! Avoid this company with a wide berth!

I do not recommend. I have been waiting over a month for the transfer of Internet services to a new address, a reminder does not help. UPC took care of it in 2 days.

I don't understand how you can provide such good Internet services and at the same time be so annoying and call me every now and then with offers. I revoked my consent for marketing contact about 1.5 years ago, since then I have been called by 20-30 telemarketers, always blocking the number and always calling me back from another number after some time. This is some paranoia. The genius who invented such invasive marketing methods should be fired. Embarrassment. Get together.

The thief's company was to be a subscription PLN 49.90 for 3 months, an invoice for a minimum of PLN 80. Additional unnecessary services that do not exclude and charge costs DO NOT DO NOT avoid them from a distance.

Fraudsters cannot activate services despite the deadline set. In a word, Brothel on wheels

As a telecommunications company orders IMEN, it speaks for itself.

Probably the worst possible choice when it comes to internet and television. I would probably have a better range in the middle of the forest, somewhere in Siberia. When terminating the contract, taking the equipment back, the amount provided by the employee was settled. Two months after this event, the letter "final call for payment" comes.
The employee, who was able to call after an hour, gave a completely different (higher) amount, informing that the previous employee had to be WRONG and the equipment should be sent back, not taken personally to the facility. Which also contradicted the previous employee's instructions. In summary, the total lack of organization, competence and information flow. The icing on the cake was the employee's question at the end of the conversation: "Don't you want to connect the equipment back?" Unfortunately, Google did not add the "zero stars" function, because that would be my rating. With all my heart, I DO NOT RECOMMEND.

I do not recommend this incompetent company, an employee of the Customer Service Office will instruct us when I should issue invoices ... I waited for a call for over 20 minutes, then I learned that Mrs. Gra yna would not help me ... (Come two hours earlier her colleague knew what to do) I finally helped myself, I had a different company for 6 years and zero problems, a month with this fire and a perpetual problem. If you have a lot of patience and do not need the Internet at any time, go ahead and set up Netia :)

The tragedy. 80-year-old parents wait a week to replace the set-top box. Today, my mother waited all day, the fitters did not come. We will try to terminate the contract.

I warn you, they deceive and terminate additional invoices. I sent the notice in January 2019 and we have the end of September 2019 and I have still not received the document terminating the contract.

The worst internet provider, massacre speed, completely different than in the contract, after contact (which is already a feat if you manage to contact) and an attempt to clarify the matter, the internet speeds up for about 2-3 days and then the speed drops again
MASAKRA, I do not recommend it to anyone, even for free
Every moment of a blackout!

I do not recommend. They lie. Internet very weak (Krakow). Resigns.

I have been using Netia for three months to move the Internet service to a new address, and you all the time want to press me to have two services - at the address where I live and the old one, where I moved from.

The worst price offer, the worst internet, customer service, not to mention the helpline! In total, there were no pluses! Drama, better for the world as if they were eliminated themselves> <Thank God that I have already released !!!

You call 30 minutes with an ifnolini and no one answers.
Calling to buy the service they received after 5 seconds !!!
I have never encountered anything like this in my life. I heartily advise against even the enemy

I resign from the service. More and more expensive :(

Currently the worst internet provider on the Polish market. I do not recommend.

Netia, the worst internet provider I have had the opportunity to use. To sign a contract you will be promised everything. Stay away and your life will be calmer.

I have internet neti for several years
Here are my pros and cons
Pros cheap cost of subscription
Cons on customer service by tela massacre each time you have to wait about 10 min
If you want to replace the modem, it is best to damage it. It does not change you otherwise
Modem routers with poor wifi coverage

They charge invoices for equipment that has been returned. After two years from the end of the contract, debt recovery is taking off and invoices are shown, it is not known for what. It is good that such companies have no future and will collapse after some time, because the practices used by this particular company should interest the relevant authorities.

Netia are scammers and thieves. They robbed me by charging for the equipment I returned to them. I will never cooperate with thieves again.