Netcare- Olivedale Clinic Review

It is with utter disgust that I write this complaint as I was subject to MOCKERY as an African black lady by one of your Burger Radiologists while being assisted by one of your staff there named Bervitha who asked whether I had a pin to pin my Brazilian hair extensions or just take off the hair", I pinned It as requested and told her she cannot be serious instead she laughed and went along with the X-ray as if she said nothing. it s a shame that as African black woman we are subject to such mockery by your (Indian) staff member at a place where we should be getting help with our health instead we you ridiculed whilst sick.

I arrived on my own at 3am one morning( Sat 14 November 2015) as I had an allergic reaction to my BP medication. First of all there was no available parking near the Emergency Dept entrance. Big Fail!
Next, after reporting at the desk, where the people were friendly and efficient (thank you) I was asked to wait. One other person was waiting there.
I eventually got called, but by then the allergic reaction (swollen tongue) had started to subside and a nurse tended to me and I had to wait for the doctor (for 45 mins as described by the pamphlet I was given). When the doctor eventually arrived she gave me a cursory examination, gave me a prescription for 5 meds, including throat lozenges and I went home 2 hours later.
The Olivedale is my nearest hospital and I expected better from a Netcare hospital in case of emergency.

Overall good and decent hospital if you can find a good doctor.

For a private hospital, I must say it's amazing how rude your staff are at both the hospital and pharmacy. Pathetic.

Emergency doctor on duty on the day I admitted my husband was great but the physician overseeing him shocking!!! Considering no family could visit communication should have been a priority.

I have been waiting for more than three hours now. Eventually a bed has become available. It s unacceptable that a sick person has to wait so long for a bed. Nursing staff were nice just very slow.

Open alle the Windows in the winter. everyone are getting so cold but they say it's for covid.....
It very bad to be in that cold the hole day.

Arrived at 11:45. Had to wait until 1:30 to be seen by a doctor. She gave me some drips. Said there was nothing wrong even though i still felt the same. Sick. I told her i have not gotten better. Sent me home and said if im not better by tomorrow i should come again.

Very professional and super fast service. Hospital is very clean and staff know what is going on. Ampath inside is also efficient and well staffed. Feel free to attend if you need that extra bit in healthcare.

One of the best hospitals in terms of resident consultant expertise, reception and casualty experience.

Nice people! Quick service. And I honestly did feel better when I walked out. This is going to be my default hospital from now on

I'm so scared that I'm to Birthday here in 3months..... But first let say the nursing staff at the maternity ward service is great.... I was admitted the Wednesday night sent for a MRI the Thursday morning thereafter awaiting to see a specialist to brief me on results and treatment. Come the Saturday still no specialist nurses can only assist with pain medication. Bloods were done early Saturday. I'm 26weeks pregnant the service of the doctors and specialist is really one to question. Ooooh did I mention the Friday afternoon I had a visit from accounts department informing me that authorisation is still pending from my medical aid and I had to do her job and call the medical aid clinical department. So much for service...I'm still yet to discover when a specialist will pitch or will I be billed for no service..

We were very surprised at how bad the service is at the reception area on number of occasions. Ladies don't even wait for you to finish with enquires, they just simply cannot wait to get you off their case. Disgusting! That has led us to look for another much more professional clinic and we have found one. Thanks

Bad service at the ER. Unfriendly staff. ONE doctor to attend to people. Bad attitude from the nurses. Just a bad experience all round.

Emergency Room would rate badly against any government facility. Very run-down and unpleasant waiting area. Doctor on duty clueless and disinterested. Nurse on duty (Lelo) was helpful. Guys with credit card machine extremely efficient.

Experience at maternity ward..my gynae was dr ndlovu a real sweet heart of a doctor.
Begining of admission ms sandy had been assisting me and she was by far excellent on every level of service.my night nurses where excellent aswell.
Would like to teach the security guard at maternity ward manners.they had no way of speaking to my visitors.(just rude on all levels)
But if i minus them and just have the rest of the nurses and my doctor ndlovu and ms sandy.i would say i loved it.i would reccomend them :)

Wasn't a bad experience except the doctor gave me a prescription that had been discontinued? how does that happen? i spent a whole day trying different pharmacies - not great when you aren't feeling great, that aside the staff were friendly - all except one who was taking details in triage- like 0 compassion. she shouldn't be working there - the accountant had a better bedside manner.

Went there twice for emergency and both times i had to wait around 45 minutes to see a doctor which is acceptable with minor injuries like a smashed toe as well as twisted joint. Staff was always friendly and very helpful. Would go there any time again. 1 star less as the seats at the waiting area are quite uncomfortable

I do not recommend going to Netcare Olivedale... it is a run down private hospital where the staff is rude, impatient and not helpful. I went to the ER for stitches and the Dr was rough with my stiches, and almost irritable that she had to be there. The Dr also didn't give instructions on how to care for the wound! Bad experience!

On the 22st November 2016 i was admitted at maternity ward, gave birth to a bouncy baby boy on the 23rd by S section. Well i cant remember the name of the staff who assisted me , but oww Boy the sevrice was awesome. 3 days later when i had to be discharged i feel i can extend my days. Amazing guys. DR/Gynacologist Normonde Gumata and her staff you guys are the best

This is probably the worst private hospital in South Africa. If you have the choice to do so, don't have any planned procedure done here.

Professional and friendly staff and clean welcoming facilities (As much as possible for a hospital).

Expect very long delays as an emergency patient even though there are no queues. The porters though are fast and efficient.

Rating based on the nurse who had zero manners and intelligence

Amateur Hour is how i would describe this Hospital ... and it is Private.

If you do not have the choice of Hospital all i can say is keep a very close eye on your relative that is in there.

My father was restrained after we left this morning, because he was distressed and was still restrained when we arrived for afternoon visiting. He drank 3 massive glasses of water when we were there because he was so thirsty.

Oh and you have to make an appointment to see the doctor for an update on them ... WTF.

DR Aletha Savvidou completely ingnored us this morning when she saw my father and then the Nurse said we had to make an appointment to see her for an update ... can you believe it. Oh and on a side note, she might want to have her brain to tell her face to smile once in a while, i think it is called a .... bedside manner.

We pay an absolute fortune for them to be treated privately and these mugs think they are Gods gift to Doctors, what a joke.

I will update this as the week goes on, lets hope it gets better !

I took my son to the hospital late at night, we got there and were attended to immediately, referred to x-ray and went back to see the doc for the results. As we wait for the Doctor there was then an emergency and she had to leave and attend to that as she was the only doctor working at that time. I mean this is a private hospital why would it have one doctor for emergency? If 3 people arrive at the same time who needs immediate attention then what? I found this to be disappointing as this is what we run away from in public hospitals and if we get the same in private hospitals then why pay for medical aid? Olivedale needs to up its game..

While the surgeons here are good, I fail to understand the logic of day to day logistics. HOW does a hospital not have a supply of adult diapers?? The patient's family must supply....
And WHY can they not order from the in-house pharmacy and add it to the patient's bill? They're not afraid to add anything to a bill!
The mind boggles. Seriously

The hospital has a policy that if Lancet serves any out patients they threatened to shut Lancet down. Seeming to lack of community responsibility during hard times.

Emergency services makes you wait 2hours. Don't understand why one needs medical aid. And have such bad service from ER consulting Inc

My Mom was admitted into Olivedale 2.5 weeks ago as a stroke patient. Most of her time was spent in Section 6, ward 6. I cannot recommend the sister's, nurses and staff enough for taking care of her. The day staff whom I mainly interacted with, were friendly and showed her the utmost care. They truly did become family during this time. Thank you for all your love and caring, ladies!

great hospital with great facilities and staff! Very friendly and helpful!

Easy access, friendly securities and Hospital sfaff

If we sent our dying father there to be robbed then this would be a 5 star review. Don't expect any compassion from a group of people happy to steal from a man on his deathbed

On behalf of Tim Goodman. I was admitted to your hospital on the 7 July 2020 for an angiogram. The care and service I received I cannot fault. I would like to thank Dr Dello, Sister Francesca, all the staff that assisted as well as Hazel from Dr Dello's rooms. The care, concern, feedback was amazing. Kind regards Tim Goodman.

Went for a CT Scan here and while it was expensive, the doctors and nurses I interacted with were very professional and friendly.

*Thanks to dr Greeff for mending my fractured leg at 4pm
*Problem in ward 5 was nobody asked what I would like for supper. I had to eventually eat tasteless dried food.
*The food in general not good
*Because of Covid, no aircon, but nice and cool outside the ward!?
*After all patients had left asked for windows to be opened. Only opened two.
*I'm sorry to say my experience was not good at all.
*Those who helped me will know who they are.

I have had terrible service at this hospital to the point where I'm willing to go home and suffer in pain.

Really disappointing and shocking experience from Olivedale Hospital. Went to them this evening after my husband was attacked and stabbed in the face. He was bleeding relentlessly. He had gone to the police station to open a case however they advised that he needed to take the J88 form and have that filled in by the doctor inspecting him. He then drove in this state to the hospital where he was coded yellow triage despite his severe bleeding and stab wounds. We waited for 20 mins before being attended to which I found to be quite alarming considering the manner in which he was loosing blood, the Constable who was assisting his with the case also expressed concern and stated that he had bled all over their counter when he arrived to open up the charge. We eventually got to see a doctor and he refused to complete the form in order for us to open the assault case as the police advised that we could not obtain a case number without this vital piece of information. The doctor brushed my husbands injuries off and said that they wee minor facial abrasions, my husband also complained of his nose and leg being painful, the doctor stated that this was not broken as it would look a certain way if it was, really?? All that was done was cleaning the wound- no injection was administered either which was shocking to me. My husband is not on medical aid and we paid a lot of money in order to be attended to by a doctor- what a complete waste of our money. I have the pictures for anyone who thinks that these were "minor facial abrasions".
Moral of the story is that we then went back to the police station, the hospital and staff refused to sign off the form and the police had to open a case without this information. Olivedale Hospital was completely unhelpful and a know utter rip off. I thought that taking my husband to a private hospital would be a better option than a government one as I trusted that he would receive better care- this was not the case. Thanks for charging us an exorbitant amount of money to wipe off the blood- which I might add was still bleeding after being attended to by the doctor and nurse. I will be pursuing this matter further

I was reffered to Dr Gumata at the Netcare Olivedale Hospital, my appointment was made in November for today(15 Jan 2020) at 1pm, we drove from Secunda (+-200km) to get there at 12:45,only to find 5 people ahead of us,the receptionist then mentioned that the doc will be leaving at 3pm,she then told her that our appointment was at 1pm and that we drove all that way and asked if she could please assist as it would be difficult to come back the next day, she said that the doctor will see us before she left so we waited until 3:15pm for a 1pm appointment only to be told that the doctor had left through the back, the receptionist then suggested we stay over in Jhb and she will try and help us first thing in the morning, I was very disappointed in the lack of professionalism.

Definitely one of the better hospitals in the Johannesburg area. Facility is clean and the staff are very welcoming & helpful. Going forward this will be my preferred hospital to visit as I believe the other hospitals in the area don't come close to how good this hospital is. Recommended, 100%.

I was treated at the hospital the morning of the 17th of March 2017, Nurse Moalusi and Dr Monakise provided me with the best care. They went over and beyond to make sure that for the duration of my stay I got the best they could offer. Dr Monakise went as far as to consult my specialists to discuss treatment options and booked an emergency physio session on my behalf. The reasons for Medication administered were explained. Dr Monakise and Nurse Moalusi really demonstrated good bedside manners.

One down moment was at the triage room, the attending lady (who did not introduce herself, hence I don't know her name) was not friendly at all to myself and my husband. I am saying this because I have encountered pleasant people before, who made sure to explain what their duties were before strapping and attaching things to my body. Her demeanor throughout the entire process was just upsetting and eventually told me to leave when we were done without offering assistance even after seeing my husband helping me sit at the beginning. I had to ask her for help since she told my husband hospital policy prohibits him from being in the room with me, even then, she was not gentle as it looked as though she was irritated. Just a short description of her, she is black, her hair is parted in the middle with two corn row plaits and shaved on the sides.

I am keeping my rating at 5 stars, refusing to paint everyone with the same brush.

Excellent service! Just got out of casualty and everything went quickly and smoothly. Definitely would recommend this place

Had such a horrible experience. Our domestic had a suspected mini stroke and Olivedale Emergency was the closest. We had to wait approximately 3h to get feedback from the doctor and saw how other patients with serious problems were also not being attended to. Just to be told after 3h that if we cant afford to have her submitted, she needs to go to Joburg Gen or Helen Joseph.

Yet, come discharge hour they couldn't get the EFT Point of Sale Machine to us faster, because in health care, who gives a damn about the patient's health, we just want the money.

Recently renovated. Lovely Paediatricians inside. Food in wards not great though. Service by casualty also not great at times.

The pharmacy is a must stay away. The people are extremely rude and not helpful. I have been here several times but experienced the exact same issue. Please teach your pharmacy staff how to be kind and respectful. We come here for help not be spoken rudely to or talked down upon.

The staff at section 4 are the most incompetent and Ineffestant team. Including the head sister of that unit they are slow at responding to emergency alets, forget to provide meds, complain that they are understaffed but yet they have time chit-chat. The standerd of this hospital hasdrop dramatically. I would not recommend this hospital at all due to the bad teament.infact I don't think that any of them should be practising as caregivers at all. Managed should really start to re evaluate the staff selection

I had an emergency and went to the pharmacy at 6am with the knowledge that they are a 24hour pharmacy. Was told to come back at 8am when they are open. Really?!?

Had the best experience ever...

I was admitted in the maternity ward and the day nurses were extremely nice and knew what they were doing and gave me the support I needed as a new mom. Had thee best doctors who made sure I m calm throughout the process and my little one get to this world safe and sound, and the pediatrician was the best.

Had the best 3 days, the food was top notch as if it s from some fancy restaurant. Well done to whoever prepare food, from breakfast to dinner all was perfect. And the kitchen staff were very nice to me, I really appreciate their support too.

The only problem I had was some of the night nurses, they made a lot of noise throughout the night and hardly helped out with the baby when I needed help.

Apart from that, everything went smooth.

After 22 years never had such poor service by such an incompetent staff

Worse Hospital experience ever!!! Avoid at all cost or go to government hospital. Had a small procedure would take nothing more than 15 min and so it did but they had me waiting in the waiting area from 6am till 1pm when I told them to call me when They can eventually find a bed. They called me to be back and had to wait another 2 hours for procedure. Then after the procedure they needed more forms signed, Like they haven t wasted enough of my time. They will never see me again! Waiting 10 hours for a scheduled appointment is not ok. Doesn t matter how many times you apologized.

Pray that you never get admitted to Netcare Olivedale! My father was admitted for two days and he was treated like garbage by the staff members in emergency, section 1 and section 9.

My father is 85 and we came to visit him on day two and he had tears pouring down his face because of the mistreatment so we immediately checked him out.

He was sitting in his own urine, which the nurse hadn't noticed - my father had asked for a nappy but the nurse simply laughed at him. He had bruises on his arm from the nurses pulling him and sores on his feet. He was also starving - the nurses allegedly would place the food and drink just out of his reach and then come and collect the food and/or drinks - we have a witness to this.

All the specialist was worried about was the fact that she had ordered the pacemaker, which my father had NOT agreed to. The 'care' in Netcare is a misnomer - we saw no care - just lazy incompetence.

We contacted the hospital and spoke with the client care person who said she will compile a report (for us and the person in the bed next to my father as he was also mistreated and his daughter complained). She promised to get back to us - we are waiting...

(My mother in law received much better treatment at Helen Joseph hospital!)

Was admitted at the maternity ward and the admitting nurse was very rude and harsh with me, she conveniently forgot to mention add my name for the meals so I had no dinner or breakfast. Was admitted at 15:15 and I m the process I vomited due to premature Labour so by the time it was about 21:00 I was starving and my husband had to buy food for me in the canteen. I only found out in the morning when I enquired about breakfast that the kitchen staff didn t know I was there. So I had to call Mr delivery because as a pregnant woman by that time (just before 9:00) I was starving. My room was right by their work station and the noise throughout the night was unbearable, I also happened to hear everything that was discussed in their staff meeting which lasted for about an hour and all I heard was their supervisor complaining about them. My stay there was very unpleasant and you will never see me set foot there again.

This is one of the best hospital I have been. I gave birth here in 2015 and I opted to come back again although I am now staying in Midrand and its quite a distance but I rather come back. My gynae, Dr Gumata one of the best. I recommend Netcare Olivedale

I had an appointment with Dr Tr Ndlovu Mulaudzi and I waited for 2hrs because they were waiting for patient no2 & I was patient no3! I had to go in several times to check if they were ready for me and each time it was the same. We eventually left without my being seen to.

Shocked at the service received in section 4! my sister went in for a knee op and when she came out from the op there was nobody there to assist her, she had been calling for a nurse to help her go to the toilet and nobody came. Desperate for the loo she decided to attempt to get to the bathroom on her own, in excruciating pain she called for help again half way off the hospital bed when a nurse came in and noticed that they had never given her the emergency button to call for assistance.

She was then brought lunch which was a ham a cheese sandwich, this would have been substantial is she wasn't a vegan which she had told them in the beginning, after multiple attempts to get something to eat she eventually got what was supposed to be roasted veg and a salad. This consisted of 2 pieces of tomato and cucumber, the old yellow lettuce you get at the bottom of the head and 2 pieces of veg.

After I arrived at the hospital she was in tears from the pain and told me it has been 4 hours since her op and she still has not received any pain meds after asking several times. When I went to look for a nurse they were all standing around the counter chatting about their personal issues etc. I asked them to please giver her something and waited at the counter until one of them eventually got up to check her file and see what they can give her.

Cannot believe that they do not care about their patience and let them suffer like that!

Sat for 5 hours in emergency while we waited to hear what was happening with the patient. One phone call and a half explanation and a very rude nurse who seemed to not care about anything, had to annoy the staff until someone organized us information. Have to be half dying to get attention. Worsed hospital service ever.

All the staff at Olivedale have been exceptional. We have been exposed to the doctors and nurses in the operating theater, maternity ward and NICU and we are so blessed by the way they have treated us and our twins! I'm so grateful that we live in such close proximity to a world class hospital with such caring and knowledgable staff.

Not a good experience at the Emergency department. It's not baby friendly and the room where the nurse took us was dirty. He didn't even look us in the eyes ones. Then we get to see the Dr and he looks at our baby and says" oh but she's chubby and smiley" checked her tummy for 5 seconds and nothing else. Gave us a script and off we go.
All our Doctors are at Olivedale so we go there. But won't be taking my child to their Emergency Services again

it's the best hospital in the land*thanks for reading

very good hospital, but not cheap, with most qualified or the best specialists and physicians in Africa,have witnessed them saving lives .

24 hour hospital? 9 Feb 2019 ......time 22.26 phone not answered. Desperately wanting
to enquire about my sister in High Care!!!!!!!!!!

Olivedale hospital staff ought to be reported to the Health Professions Council of South Africa and the hospital should be put under administration by the department of health! My son was 3 days of age at the time we had to take him to the casualty ward due to a severe case of jaundice. I subsequently called in the wee hours of the morning to call and find out whether it is safe to do since covid has turned normality upside down. A few hours later upon arrival at the hospital at the casualty ward, my son was turned away with the nurse on duty telling us there is a 4-6 hour waiting period for patients to be seen within the ward! To my dismay, I failed to get the nurses name so I can report her! Since when did a new born wait 4-6 hours to receive medical attention on top the hours that i waited before actually taking baby to the hospital for covid clearance?!
My partner and I subsequently took him to Fourways Life hospital and the nurses did not bother asking any questions as they understand a baby's life is nothing to be played around with! Was immediately admitted to the trauma ward and received treatment immediately!
Absolutely disgusted by Olivedale Hospital!

Great service today with my 2 year old at the emergency section. Excellent support staff and doctor on call. 24 hour pharmacy a bonus. I first went to wilgeheuwel. They didn t know what was wrong and I left to this hospital for a second opinion. Would recommend this hospital.

October 2013 - on the whole the staff are caring friendly and helpful.i encountered one person whom i thought should not even be where she was because of her attitude,"like i am better than you!" and being on her cell phone in the ICU!! The Caridiothoractic Surgeon and his team were excellent!! much appreciate these wonderful people.

A great hospital.. The emergency system is so great. Their triage section is on point and staff spot on. A million times better than fourways life.

I normally dread having to make a late night visit visit to an ER. But the service was quick, friendly and helpful. Allowing me leave with a smile.

The most awesome paediatric ward where your they cater for mom and dad to stay with their little ones.

P.A.T.H.E.T.I.C
Everybody in the ER should urgently rethink their profession.

The staff are very casual, no sense of urgency. You will wait forever to see a Doctor. They dont take themselves seriously at this hospital.

Rather go to a public hospital. At least there you wont have to pay and still get bad treatment. Took a friend in through to emergency, had to wait over an hour and a half to see a doc. Long story short, they only admitted her in the morning, 8 hours later. This person was in pain, couldn't even walk. I was parked outside the doctors office, the man sat there laughing and playing around with the nurses with a full reception of sick people.

Chantel at Dr Promnitz Snr s medical office is rude and inconsiderate... I suppose this behaviour is targeted

The Lancet laboratories reception has been placed outside a hallway, where you Have to talk to their personnel through sliding windows, no privacy what so ever, while people walk up and down, their conversations causing conversations with the Lancet staff to be inaudible. This is unprofessional and I won t use this lancet branch again! Bad on you Netcare! This is not an acceptable setup for a private hospital. This is not a takeaway joint, it is a medical facility

Great hospital. The Nurses here are beyond top notch, I can only speak for the pediatrics ward where my niece was treated. But they were great, the doctors were also very kind and patient with our avalanche of questions.

Our son was born 13/03/2019 at the maternity unit @ Olivedale. The care given by the doctors, nurses and the supporting staff was exceptional.
Very few Gynaes are pro-natural birth these days but when we met Dr Gumata she was very patient and supportive. Everything was excellent.

Very poor help at that ER, l went there due to a catbite on my hand which was extremely painfull, waited an hour and 15 minutes without getting anything for pain then did not even got treated correctly as only prescribed 1 Antibiotic- Augmentin but no Flagyl though the dr wanted to put up iv Antibiotics which l refused since she took an extremely long time to come and see me and meant that l'll be left there unattended for another long period with an iv on top of it. I did get Tet Tox imi and pain medication on prescription which was inadequate because Tramacet do not work for me but l was so upset l did not even look at the prescription, Kay the receptionist was also very rude and had a negative attitude. This was a bad experience for me and hope your ER improve rapidly. I also replied on the sms with my e-mail address for a copy of the account but up to now never received it.

Had totally shocking experience tonight! Arrived with our baby boy at 1:00 am with bad condition(his fever was jumping from 36 to 39,5 and back without any symptoms). Child was crying. They made us to go through long paper work and etc etc after ONE HOUR(we were the only patients there) a nurse asked us to come inside... sitting... waiting... crying... and the nurse asked us to go through another long paper work again. When I asked when finally we can see the doctor it s slready 2:30 in the morning, she said ohh we need to feel few other few forms. We have left without any help!!!! And now waiting till morning to see our GP! Shocking and unacceptable!!! That s how you treat babies!!! Well done!!!

One of the best ! Efficient & friendly. Nice restaurant too !

I would like to thank the casualties team that was on duty on the 14th December 2019. I hadca near death experience and the nurses and Drs saved my life. I wasn't aware of how serious my condition was but they were so friendly, they even held my hand while I was getting pricked all over looking for veins. I can never thank you enough. May God bless you and your families and give you all your hearts desires. From the bottom of my heart, Thank you.