Worst coverage EVER I ve literally called every single dentist on their website that says they take neighborhood but they all told me they don t accept anymore ! You need to update your website and your coverage!
6 months of waiting for my membership info....still hasn't been processed. Called about 100 times over the last 6 months and they keep brushing me off and telling me it will be handled in 48 hours. At 8 months pregnant with no insurance information, even though they keep telling me that I am eligible, is absolutely ridiculous and no one should have to go through this. WORST COMPANY EVER!!!!!! Save yourself the aggrevation and don't deal with them!!
The female I spoke with was very professional, kind, and the call lasted about 10 minutes.
I had just been on the phone with Health Source R I. and it was the complete opposite. Problems/questions unresolved.
Anyway, this female did a fantastic job. I was in the mindset of spending another hour on the phone, dealing with another ignorant person. So I had to write this review in hopes her manager will see because, to my surprise, I received perfect customer service.
She provided me with a reference number (11749388).
Thank you
People on here complaining about their policy should really learn the healthcare and their out of pocket. 1. NHPRI does NOT have ANYTHING to do with your policy terming , that is HeathSource RI and the state . They state who you are assigned to and your coverage NOT Neighborhood. So for the people complaining about being terminated be mad that 1 you didn't do as HeathSource wanted or 2 HeathSource messed up your eligibility (no surprise there) Also for the exchange members, learn your out of pocket costs before going to the Dr and what out of pocket deducible and copays mean. Doctors can not bill you for MORE than what your policy states, so if your being balanced billed that is a problem with that doctors office . The insurance also can NOT tell a member what they pay a provider, they can only tell you what YOUR responsibility is.
This insurance company is a joke. When I signed up initially I was paying $30.00 a week for my plan, suddenly and without warning it jumped to over $50.00 a week. I had to recently pay a $60.00 copay to see a doctor, and it was at the receptionists desk that I was informed my plan changed to $60.00 copays. A really great time to let me know about that change. And the frosting on the cake was when CVS called me to say the insurance wouldn't cover the prescription my doctor wrote for me, saying they, NHPRI, deemed it unnecessary.
Guess the shareholders would rather have us peons suffer than get the basic medical necessities we need. I mean, if they allow me to get the medicine I need then they have to go to the Bahamas and not Bora Bora this year.
This has to be the worst customer service I have ever experienced from an insurance company. I must have called 5 times. Each time I was told that I was calling the wrong department and needed to be transferred. EVERY SINGLE TIME, I was on hold for so long and then each time the call was disconnected. So I have given up. Seems like no one wants to do any work over there. I kept getting passed over to the next department. Pharmacy said I need medical management, medical management said I need pharmacy...you get the idea..I will never call them back for anything ever again. If they want information from me, then they can call me!!
Horrible, unprofessional, and disappointing!
Been a member for over 3 years, very happy with this company, and never had even one negative issue whatsoever. Have heard many other members say the same. So far so good!
I called on my landline, which I had just used to to make another business call with no problems. The woman who answered my call around 3:25 pm on Tuesday April 27th told me they could not hear me and started saying la la la la la, can t hear you! like a child. I waited an hour to be mocked on the phone by a grown woman who works for a company that provides a service that I pay for. I will be switching the second I can.
Had a really bad experience with one of the managers named GARY CHAVEZ. He was extremely rude and obnoxious. I do not recommend speaking to him if you need to speak with a manager. He is very unprofessional and did not seem to care what I was speaking with him about. Gary Chavez needs to be let go from this job if he does not understand customer service.
You can t ever get in touch with people here every time I call I m on hold for for 20 min with no response, worst health coverage ever not even a single dentists take neighborhood anymore I been in pain calling every dentist in RI and every dentist listed on the website an they ALL stop accepting NH
nhpri.org
