NCIX - Coquitlam Reviews

At the old NCIX location. The main difference is instead of items that are stored in the back room via a gatekeeper, things are on the shelves. Friendly service.

I was helped by Jason at the store and he helped me put together a quote for aPc I m planning to build a couple months from now.

He was very informative, very good with communication and helped me make a few decisions that were not clear to me before going to the store.

He managed to put together the quote very quickly while educating me on the options that I have. I didn t feel like he is hard selling me on anything which was very refreshing and pleasant.

Grand Opening $9.99 items
10 x Logitech G502S
10 x Western Digital Blue 1TB
10 x Cannon Printers

15th in line with 5 confirmed people who wanted the Blue 1TB and 1 printer which makes me the 10th person! Yet people that arrived like a hour later inline got the G502S...

Waited from 6:30am to 10am...

Employees claim to have told the people infront of the line about getting it from a employee on the side... We never did!

Most of the people lined up in store at the cashier...

Sales staff was very knowledgeable and seemed more focused on finding me the right parts instead of upselling

Yesterday I walked in there 7pm to buy a gaming headset (Razer Kraken) for my friend's birthday. I knew they had the product in store so I was going to purchase and give it to her that night. As soon as I paid, an error message popped up in their system. They said the payment probably went through but cannot give me the product as they will have to get a confirmation number from their head office (Ontario). They promised me that they will call their head office first thing tomorrow morning to get a confirmation number and give me a call to come pick up.

I didn't receive any calls today until 1pm so I called them to check on the status. They said they sent an "email" but haven't heard any responses back yet. Now they're saying it can take up to 4 days to get the confirmation number. I asked if I can just cancel the order but they said they have to wait for the confirmation number from head office.

So now... I'm out $120 and late for my friend's birthday gift.

They said this has happened once before to another customer. I wish they been honest with me yesterday and told me it may take up to 4 days.

Disappointed.

I walked in looking for a specific product. The staff stocking shelves were eager to assist me and test out the product with my laptop. Shelves were full of products and the two things I bought were a great price. Keep it up for the next 2-3 years and you'll get the 5th star.

Highly recommend this store. They have lots of high quality products and the staff are knowledgeable and helpful. I purchased something there and paid the original price even though it was advertised as on sale and the sales associate looked into it promptly. Even though the sale already passed, he honoured the price shown and reimbursed me for the additional amt I paid. Great service and products!

Good selection. Customer service isn't that great. I had to ask for help when they are standing there doing nothing.

Only bought a HD but sales staff was very pleasant and price was comparably to online shops so no complaints

Lily was amazing! Big props for helping me out like a pro. 10/10 recommend

The sales associate that helped me find what I was looking for was knowledgeable and fast. They had a decent selection of computer hardware along with lots of demo units to check out. My only gripe was I had to wait about 5 minutes to pay once I was finished. I totally understand the extra strain put on staff due to covid precautions and I appreciate the work they're doing.

The associate who was helping me find the specific product in which I was inquiring had amazing customer service. His name is Thomas and has definitely left an exceptional impression when visiting this shop for the first time. He was aiding as many customers as possible along with keeping his composure and quickly finding solutions to all their questions and concerns. I was personally astounded with the amount of effort and enthusiasm he expressed which transcended my expectations from an electronic store. The part for which I was desperately searching was seamlessly retrieved without any issues and virtually zero wait time. I strongly recommend this specific location for you computer needs.

P.S. The part he recommended fit perfectly with my rig and it runs beautifully.

Great prices and they price match if it's advertised cheaper somewhere else. Staff is very helpful too.

Great place to buy computer acessories, staff is very helpfull and provide good customer service.

Other Canada computers locations in BC, and in Canada, may have a bad reputation but this location isn't bad. My dealings with Thomas, Brandon and sangjun have been very positive. They are kind and supportive. Patient to boot! Wish Canada computers would give them more authority to provide customers with additional value as their customer service skills are quite awesome. Match that up with additional value and you start building a stronger brand and potential lifelong customers. If it weren't for these guys(and to be honest the rewards system) I'd have gone to their competitors. I can say the same about one or two staff at the Grandview location as well. Hopefully someone at Canada computers sees this and does a little something for them. I'd be willing to give some more feedback as there are some issues with how the brick and mortar stores are being supported/serviced to include their online presence.

I brought my son to the Coquitlam branch to get him a new PC. Lily, the sales lady who assisted us was amazing. She understood what my son wanted and recomendeed the exact set up that made his day. She was very patient and kind. We had some questions after we bought the PC and emailed her. She replied so promply and was a great help.

Automatic 5 Stars for a techie type of guy like myself.

New review:
These guys deserve 6 stars for this location at least in my opinion. I went in for a second purchase and was planning to spend 50 bucks on a cheap new keyboard but their staff was exceptional in going above and beyond with their positive attitude and support and not giving me an ounce of pressure to buy anything. In the end we browsed through many keyboards and they patiently guided me in learning about the difference between mechanical keys vs the old version of keys. I ended up getting a fantastic deal on a Corsair k70 MK2 and even though I went over my budget I'm happy with this investment, as I think it will enhance my personal typing needs as well as for business and gaming for many many years to come!
You guys made me a big fan of keyboards now! Very cool stuff.

Previous review:
I needed some positive service and I got it. I needed some training and patience to teach me a little bit about computers and the CPU fan that I needed and I got it.

The fan that I had purchased also gave me the opportunity to order a 3-year protection plan and the fan is compatible with a new computer and most models if I decide to custom build a new computer in the future. Absolutely awesome!

Totally sold on the value with this company at the Coquitlam location and hope to be a customer for life with these guys.

Thank you very much!

Good location and much better store setup then NCIX. Friendly and helpful staff worked with me to get just the right custom build configured. Will definitely be coming here often.

Bought a gaming PC today, and overall experience was great. There were properly 2m social distancing, and only two customers in the store at any given time. I appreciated that they took safety seriously.

Thomas a sales rep was very helpful, and despite a line-up of customers took his time and shared tips, warranty and return policy. The machine in question works great.

Extremely knowledgeable and helpful sales team. Big shout out to the guy working the computer repairs, he was very understanding and helpful. He does talk a bit too fast.

Won't answer their phone during business hours.
Got a hold of customer support online and was told this store's phone services and online sales are CLOSED FOR BLACK FRIDAY. Terrible customer service.

Very helpful and knowledgeable staff, stock lacking

Have given tried and true service for years now. Good, honest repairs done to my satisfaction.

Excellent staff, very knowledgeable in pc gaming and parts and will help you find exactly what you are lookimg for. I came in askimg about keyboards and got a great explanation and also got great recommendations from them. Highly recommend over bestbuy for sure

The Coquitlam store sales people have been very good. Helped my son select items for his first build. Gave him options for his budget

Kudos to the girl who helped me simply one of the best customer service I ve ever had

Have always found what I need at good prices, yay :3

They helped me find out if I could afford it with tax and I could. They were very nice and helpful

The Techs (Thomas and Jin) were Top-notch and Extremely helpful with my required laptop repairs! Would recommend their services to anyone...

I will never shop online with them. However, their inside sales staff are excellent, friendly and knowledgeable about the items they are selling.

Social distancing is in effect, please be sure to Order Online and wait for a contact, and it's contactless payments only. Great place and great staff.

Came in looking to buy some computer parts...
Left with said parts and a friend.
10/10 Would recommend.

Had a great experience here. Brandon helped me out with ease when Bestbuy''s Geek Squad had no clue what I was talking about. They have hand sanitizer at door and you must wait at door until someone serves you which was within 1 minute. Everyone was wearing masks and masks are required to enter store which is great during a pandemic! I will not waste time going anywhere but here or London drugs when it comes to great customer service and knowledge about computer hardware and software. Thanks again for making my day Brandon.

Go to Memory Express instead! ME does price protection and matching with competitors up to 15 days after purchase and beat it by 10% to boot. Canada Computers doesn't do any of that and would rather turn customers away.

First off I'd like to say that I really appreciate that specialty computer stores exist. I am willing to pay a premium for convenience and local warrant and support. I have also had some helpful advice from some of the techs here in the past.

Recently though, the customer support has not been great. When coming to the store for a computer issue or product search, the staff have been unable or unwilling to help.

For example, when looking for a computer case with more than 3 HDD bays and USB-C support, the staff was not able to offer me with any case options and instead tried to sell me on cases that didnt fit my needs. I had to go home to research more myself, only to discover they had two such cases from well know brands in stock at another of their locations.

For example, when asking about which of their fans were silent, they didnt have any knowledge about which fans were best to sell other than that 'these should be OK'.

For example when asking for what fastest external storage device they had in stock, they tried to sell me a HyperX flash drive, which 1) The corsair and sandisk extreme flash drives at the time are both faster and cheaper and 2) right behind them on the shelf they had the samsung T5 which was at least twice as fast, offered more storage and was significantly cheaper.

For example, when I had problems with a nvme drive I bought from them and asked them to check if they could see whether the drive was broken or if I should have them check my system, they said it would take 3 business days and would cost 50$ to do diagnostics. Checking the drive to see if a full PC diagnostic was even necessary would have taken max 10 minutes if they installed it into a functional system or external nvme reader. When I asked them if they had an external adapter so I could do it at home, they said they didn't carry it.

Also, recently they have been stocking their own brand iCAN with few 3rd party alternatives in stock (eg. For USB-C port hubs.) And I find that these no-name-brand-kind of products they sell have too much cheap plastic and questionable build quality.

It is rare that I come here that they have the most up-to-date product availability and advice on products outside the scope of a basic budget PC.

IMO

If you know exactly what you're buying, this place is fine.

If you have no idea what parts you need or how to build a PC, and don't want to do the research - come here instead of Best Buy for sure.

If you want more detailed computer part advice, tech support, or opinions on carried products that aren't mainstream, somewhere else will probably help you better.

I just purchased several high end parts at Canada Computers Coquitlam location.

Quinn was the staff member that was helping me and he was absolutely fantastic. He was friendly, honest, very knowledgeable and was able to make some very good recommendations.

For excellent customer service I definitely recommend this location and would also like to also thank the other staff that were eager to offer their assistance and expertise.

Thanks guys!

Good selection of parts and great service all around.

3 months out of the box and my laptop needs repair. I'm told they're going to charge me to find out what's wrong but I'd be better off dealing directly with the manufacturer. Zero customer support. If you're looking for someone who stands behind the products they sell, this isn't the place.

Nice place to buy electronics. Excellent attention!!

Super helpful. Hooked me up with the repair info for Acer and they're super friendly.

Been a few times always receive good customer service.

Nice services...I've repaired my laptop from this shop. Today, my laptop is working absolutely fine and good.

They do a poor job of enforcing covid safety measures. They allow a large group of kids to wander the store (max 10 ppl), and then all the paying customers are left to wait outside until the kids are done touching everything. Not good business practice.

Had to drive 30 minutes to get there and then theres a piece of paper saying its closed when it said it was open till 6 on the website

The staff were friendly, good prices. Will be shopping here instead of the competition, Memory Express from now on.

Excellent selection with great prices. Any physical purchases for PC components, I've done here and always come back to check out the new stuff!

you guys realize that this is a business and you have to actually pick up the phone.
3 straight days of calling yet no one seems to care

they sold me a defective cpu (intel i-7 10700k) and every time i go to call they don't seem to care to pick up the phone.

A business should answer there phone in two rings. Not let it keep ringing. Lost my business

Now my go-to computer component store after NCIX shutdown.

Got my gaming PC from the place and had a really awesome shopping experience

Bad customer service, have emailed them twice regarding issues I have had with hardware purchased through them but never heard a response back, if you're in the market for computer parts I'd look elsewhere.

The guys were really helpful in sourcing ram for a workstation, and also found some at a sale price.

I went in to find an office chair with a higher back because I need to rest my head and neck sometimes. I'm also fairly tall so I thought it might be tough to find. They were extremely helpful in answering all my questions about the chairs' features. I ended up finding a chair with everything I needed.

Went to pick some RAM yesterday and with the COVID-19 restrictions in place their customer service was exceptional. Their employee, Thomas was kind, helpful and very attentive. Rare these days.

Amazing selection. Amazing staff. Will defs shop from here in the future.

Went to get a couple of things that I needed from the store in Coquitlam and waited outside by the door for about 15 minutes .I was the first guy at the door waiting to go in.A bunch of people were behind me waiting too.There was only one customer inside buying stuff ,the rest of us were waiting, it was about to rain too.That was horrible service although they can always mention the pandemic as an excuse for that.So I decided to go home and get my stuff at Amazon.

I needed a very specific console cable.
They had it in stock for a great price, and knew exactly what I was talking about when I asked for help locating it in the store.

My son's laptop screen was broken. Thomas was so helpful and explained everything in detail to me. I did not have to fear of hidden costs or unexpected issues. Thomas explained the pros and cons. Even after service he gave me a courtesy call, which I was very impressed with and he made me feel like I was not just another job. He gave me some very good advice. Thanks again Thomas!

I bought two SSD drives and had to return one, no question asked. Excellent

Good service, ask the right level of question for right type of clientele. It is always best to do your research before hand so helps the staff to find what you are looking. Always ask for what the return policy and purchase protection is before making the purchase.

I really like this store. Very helpful staff and lots of stock that is very well organized. The prices are reasonable and this store is definitely worth supporting.

absolutely appalled at the service I recieved I stood in line once I finally got inside the store I was told I could not look around I had to know what I wanted. Never would I recommed a business like this worst customer service ever.

They were kind. I could build my pc easily. Very cheap and I 100% recommend buying a pc from there

Better than NCIX and they have very knowledgeable staff. Plus they have very competitive prices.

If you have an autistic child & need to purchase a computer now, don't do it here, London Drugs & Staples will do direct billing with the Ministry, even if this place has the computer your child needs save yourself the trouble

Great selection of computer parts. Good service. Friendly, knowledgeable staff.

Old Ncix store, not much has changed. I mean that in the best possible way

I bought my computer from CC in Ontario. Traveled to Vancouver, brought my tower with me. Started it up and didn't work right. The techs at the Coquitlam CC store took my computer in, checked it out and I was on my way in 30 min! Great customer service! Thank you Daniel and Jin!

Great place! It was clean, service was not only prompt and knowledgeable, but also friendly and helpful.
They had the answers for the questions we had and all the items in stock. Great sales on quality parts and brands. We left satisfied and happy with our purchases.
Thanks!

If you want your computer fixed don't bother bringing it to these guys. They charge you $50.00 upfront for an "estimate". They were unable to solve basic problems in two computers I brought in. Brought them to global electrics after and they fixed them both.
Save your time and money avoid the service center at Canada computers really weak techs.

They were super helpful in not only telling me what parts would suit my needs best, but also in explaining why they were necessary. Marco was great to deal with and made the experience great. Highly recommend them if you're looking for anything computer related.

Long time customer Purchased rechargeable batteries which were not charging .I had let them know that they were going to be used in a screwdriver. They refused to return or exchange because of it.The manager dint even take the effort of explaining .Just left the batteries with them .Very poor service .Terrible return policy

Awesome pricing and a staff that know tech and info well, couldn't ask for more.