Naperville Music Reviews

This is my first review I have left for a business in a long time. I came here to write that Johnny Barone (I left with his card) is the most refreshing person you will ever have the pleasure to deal with. I came in for a simple re-string and he actually took out his time to show me how it s done properly. Not condescending, not bragging, simply passionate about his work and helping others. He genuinely seems like he enjoys helping others and I truly could not believe my whole day would be made from going into a music store. He taught me something I will use for the rest of my life, and that is absolutley PRICELESS. Best part is, it was all out of heart, and no other motivation. I could write an entire essay on how great I found this guy, but it would not do it justice. Again, I came in for a simple restring, and left with a different, refreshing perspective on life. The rest of the store and staff were wonderfully pleasant as well, but really Johnny (or John) is what makes Naperville Music shine. I can t believe I am even writing this review but felt I had to get this off of my chest. I will 100% be back and will 100% recommend everyone I know to see John and the rest at Naperville Music. Thank you for a wonderful experience.

Customer Service. What a novel idea. Nate, the guitar tech, there guitar sales staff are all great and knowledgeable! If you like to touch and feel the instruments you are buying in a friendly and supportive atmosphere, this is the place to go. Do not purchase a musical instrument unless you play it, touch it and talk to someone first. I am sure you will find something you did not think of and you will end up with a much better instrument then what you thought you would have to begin with.

Love this place! Rented instruments there when my kids were younger. When I finally decided to learn guitar (middle-age crisis?), I took lessons for several months prior to Covid, via video during the early part, and back in-person at the new studios later. Michael C. was an awesome instructor and Nathan was always great in coordinating schedules and dealing with my pesky beginner questions! I recommend this place highly for both youth and adult learning, along with guitar repair!

Could not be happier with the purchase of my Breedlove guitar. I phoned first and spoke to Johnny. About an hour later, I arrived to meet Johnny and he was so nice and helpful. Every question answered. If you are looking for a guitar, you will receive amazing customer service. Tell Johnny what you are looking for and he will set you up.

They were wonderful with helping us pick out a tenor sax that was appropriate for the level of music and our price range. The payment plan was easy and affordable. Below is a picture of my daughter with The Western Michigan University Marching Broncos! Thank you Naperville Music!!!

I ordered a Rickenbacker 330 for my wife. Due to Covid 19 and other factory production factors the Rickenbacker took almost a year to get. Naperville Music kept me in the loop and would give me progress reports. The 330 took time to get, but it was well worth it. I saved hundreds, that s right, hundreds of dollars compared to other stores. The wait was well worth it. The people at Naperville Music were always so nice, polite and professional that it was a great experience buying a guitar from them. I will certainly buy from Naperville Music in the future. When the guitar arrived Naperville Music didn t even open the box and let me be the one to open it. I didn t and let my wife have the honors, which in itself was a tad nerve racking. She opened the box to a perfect 330. Thanks Naperville Music.

I was extremely happy with shopping at Naperville Music, and specifically my assistance from Nathan. I am physically disabled, but at the time I was to go in, we found that our car battery was dead, so things were set to be even more difficult. I was sure which piano/cost I could do, and with a store sale the store came significantly less in cost, and Nate assisted in getting a stool that would accommodate my weight. Everything was easier than I could have expected and I not only trusted Nate, I believed in him. Nathan even played the piano for me, and sent it in a video and included pictures. He was very professional and it was a very reasonable priced delivery. I wish I could buy a piano every week, but the one I got, is perfect in all so many ways, there would be absolutely no need. Thanks for the great service!!! We recommend you highly!

Our best,
Ann M Garvey, Sandwich, IL

I'm a total novice, but the team at Naperville Music made me feel like I was a part of the band. The service was affordable, prompt, and the customer service was fantastic. What a great team!

Great customer service! I was able to find what I was looking for after visiting other music stores in the area.

I wouldn't want to go anywhere else after the incredible service and I received from this store. Johnny and the staff are not only about helping customers leave the store happy but they are the most honest people that I have ever talked to. I'm very happy with my Rickenbacker 350 and I also purchased the case for my Fender Telecaster as well. I have dealt with sales people from different stores 4 years along with sales people when it came to buy in the car and I have to say Johnny and this staff were the best I have ever encountered anywhere when making a purchase on something. I highly recommend this music store.