Mutual Benefit Group Reviews

Excellent customer service and great rates. Would highly recommend!

Their phone system is a series of advertisement for other services with auto attendants that try to send you to referral partners. No customer service. Really unprofessional -

We've had them for home and auto for over 10yrs. Never had an auto claim but have had 3 homeowners claims. All three claims were handled beautifully and in two of the cases neighbors were also dealing with same issues from the storms and hands down I was the only person not complaining about their insurance. I was shocked at how great it was from such a small company....and my rates did not go up as result!

Called to see if it's ok if I paid a little later because of this virus thing going on and work.

They said they had nothing in place at this time to assist customers

*Update* - To respond to your response, don't worry about it. I have found another insurer.

We have a car insurance policy with them and we constantly receive cancellation notices from them even though we pay our bill on time every month. We changed addresses quite a few months ago and they still send mail to our old address even though we notified them of a change.

Excellent Insurance Company with great rates!! I really don t understand the negative comments. I have my personal & commercial insurance with Mutual Benefit for years and have always had a good experience.

One of their insured drove through a red light and totaled my car. They wouldn't increase the payout for my car to cover my loan or pay more than $10 to $50 dollars total for my new tires I just spent over $600 on. Then lied to the judge when I took the insured to small claims court. If you cause accidents, by all means, go with this company but good luck if you're hit by their insured.

Reading the bad reviews made me want to comment. I have been dealing with and have Mutual Benefit Insurance for a long time. Their coverage's and pricing are excellent. If I have ever needed customer service, I call my agent. If I end up calling the actual company if my agent is not available I have never had a problem, they are always very courteous. Being in the customer service business myself, I can bet that the customer wasn't getting what they wanted and began to get rude first. Plus, you cannot expect the insurance company to give you more for your vehicle if it is not valued at a higher amount. That is the way insurance works. I would recommend Mutual Benefit Insurance to anyone I know!