3 years ago
I am a general manager of a mid-size hotel and for...
I am a general manager of a mid-size hotel and for years was manually tracking millions of dollars in hotel assets with a paper and pen. These assets include every item in more than 100 hotel rooms 30 apartments and a warehouse from wall pictures to bed linens; from soap to televisions. My hotel s bi annual audit took three people anywhere from one to three weeks to complete. In addition, employees were incorrectly writing down information, such as item serial numbers, which ended up resulting in inaccurate counts and data entry. This meant that employees often had to go back to the rooms to recount items or get the correct information, wasting employee time and organizational money.
I contacted Laurie Czyz at ASAP systems to help me find a solution for my inventory nightmare. She knew exactly what I needed and recommended a complete system that included Passport, their company s automated asset and inventory tracking software, along with barcode labels and mobile barcode scanners. Her team provided in-depth training to my entire staff on maximizing the systems full potential. Great customer service; for the next 6 months, after the installation, they made weekly follow up calls to see if we had any questions.
By automating our asset and inventory management through Passport, we have reduced the time it takes to do our property s bi annual audits from as much as three weeks to about one day. The counts are 100 percent more accurate and problems due to human error have been virtually eliminated. We are also able to generate real-time reports to share with employees and superiors. Today, at any one time, I can have accurate, detailed knowledge of the state of my property s assets and the inventory levels, including: what needs maintained or replaced, what needs to be re ordered, what has been moved, and more. In addition, having barcodes on items has reduced the amount of heavy furniture moving employees have to do, which has reduced employee injuries.
The bottom line; Taking a manual system and converting to an automated one that now sits on my desktop is a dream come true. It is like being in a dark room and someone just turned the light on allowing me to see everything with a push of a button.
Thank you ASAP for making my hotel the envy of the other 87 in the chain.