Music Outlet Reviews

Great staff, customer service and of course fantastic guitars! THE musicians place to go.

Great place to buy some music instruments not a great place for a steak dinner.

Super knowledgeable staff. Great prices. Plan on staying for awhile large selection to choose from.

Love this place, great people, decent selection, and fair pricing.

The staff are very friendly with a great variety of instruments that you can even try before you buy.

Very knowledgeable and eager to share experiences. Many top quality instruments priced right as well as entry level instruments that are very affordable.

Like looking around. Very cluttered but can sometimes find a bargain.

Had a vibe from idk it seemed like me and wife and daughter were being judged like we might not can afford anything or know music,well I took business elsewhere, bought a nice acoustic/electric from Best Pawn in Sevierville TN,took that guitar to my "local shop" Toppers Music in Lebanon TN to have serviced and purchased a hardshell,case,strap,pack of 100 Dunlop Med. Picks all that without the "look"

Pleasant surprise to find an awesome music shop during my trip to Gatlinburg!

Great folks! Excellent selection. Will definitely be back. They even have in-house method books with the Nashville Numbers system (a rare find & professional quality). - from a professional musician

Good selection lots of guitars along with banjos, ukuleles.

They took the time to let us try at least 8 guitars, very friendly, great selection, great old guitar shop feel. This is not the big box store, very personal feel, will return. Prices were good.

Great experience...helpful, knowledgable, and friendly... Highly recommend

Went in for some items. Didn't k ow where I would find them, but a very nice young man helped me right away. Thank you for always being great with customer service.

These guys are awesome and really know their stuff!

The people in the store absolutely phenomenal. Purchased a guitar from them a while back and took it back in to have the action adjusted. This is typical of new instruments. When I arrived they adjusted the neck to correct the action free of charge being that I purchased the guitar from them. Also purchased a tuner and a capo during this visit. All of the staff were extremely kind and helpful. Excellent source of acoustic instruments.

We stopped by during a road trip when we saw the signs. So glad we did.

Great store, good selection, good prices. Knowledgeable staff. I might even consider driving the 4 hours it takes from my house to purchase another guitar. I found them while we were on vacation in the mountains.

This is the real deal... Luthiers...they repair and sale high end to mid...I saw some guitars that I could actually pick up and play that normal music shops would keep locked up at all times....

Shout out to theses guys especially dusty was very helpful went above and beyond to make sure my purchase was right,what i needed and throughly made me comfortable with what i was buying .big thanks y'all!

The best music store on the county. Quite an array of instruments. Reasonable prices. Lessons available.

Filled with a variety of instruments and very friendly

Great people. Nice selection and reasonable. I needed a capo for my mandolin and they showed me several. They found just what I needed at the right price.I highly recommend this store.

Great people, very helpful had a great time trying out different guitars. Can't wait to go back!

We usually come to the area once per year and this is always a must stop for us. Never leave empty handed. They are all so helpful and the prices are great.

Always so much fun coming and browsing around! Everyone is so helpful and will help you to the best of their ability! For any musicians or music lovers - definitely put this on your must do list when visting Sevierville!

Was looking to buy a bass and decided to stop in here to check out what they had because of all of the positive reviews. Not a single worker even acknowledged that we were there or offered to help us. Wondered around for awhile and still no help, workers were just caught in their own conversation. Left empty handed as did another customer that came in around the same time as us. 3 stars because they really did have a good selection, but there was absolutely no service.

They were Very helpful and Courteous. Have a Great selection of guitars and accessories. Stop by and see.

Great group of brothers. Love music and really love and know their instruments.

Friendly people and great selection of instruments. It's kinda hard to maneuver through the store since there's amps and chairs everywhere.

Unbelievable selection and prices and great service too!

Complete but stock is crowded. You can find a wide range of sizes in stringed instruments- guitars, ukes, banjos, violins. Lots of strings, picks, other accessories. Don't expect neatness and shiny shelves but if you want something, it is probably here.

Awesome place! The staff is great and big selection of guitars and other gear! Dusty spent a lot of time hanging out and explaning

Without a doubt, the only place to purchase musical instruments and sound systems or have minor repairs made to them. A family run business that takes pride in providing the best service and best equipment at the best prices. These guys can in most cases even beat Internet prices. They have the expertise to do major installs for large venues and places of worship as well.
Great people to deal with!

Dusty is great to work with. He and their crew are very personable and knowledgeable! Thanks guys!

We come here ever trip to Pigeon Forge to browse. We've purchased a Taylor Electric here. Whether makin a purchase or not, these guys are always happy to let you try out an instrument, and when possible, they hang around to chat and answer any questions you have. They are a friendly group. Feels very hometown and not commercial. We enjoy seeing their lab Hank that is always present at the store. Great selection.

Extensive Inventory and Expert Assistance in helping you find what you're looking for.

Friendly. But a complete cluser for a great building.

Exceptional family owned business with talented and friendly service. Will definitely be back.

Prices are a little high on the guitar strings but then again it was to be expected. Friendly service.

Love the old-time feel of the place. Family operated.

Awsom music outlet, tuns of instruments to try out one many different kinds of amps. I could spend all day here just jamming out on some of the best guitars.

Great mandolin selection! Very chill, no pressure to buy, and they had several mid to high end Eastmans and Webers. I am sure they beginner mandolins too.

Hard to find anywhere with this kind of selection, and I bet their banjos and guitars are top notch too.

Shop is a bit crowded in terms of instruments, but still a very good visit.

Excellent service. We were looking for an autoharp for my wife. The salesman tuned the model she liked and we walked out of the store satisfied with the deal we got.

If you need any music supplies or instruments, just drive to Knoxville. These people claim to be open but they will not let you in the front door.

Customer service awesome! We bought drumsticks but the customer service rep showed us the Jumbie jam drums and I planned on purchasing them

Joel and Jim treat me like I m family, and their kids / nephews are also good to chat with. I love stopping in whenever I m in town.

Went to browse while on vacation. Bought two sets of my favorite acoustic strings. They have so many options when it come to accessories. And if it's a new instrument you're interested in, you won't be disappointed. Kind and courteous.

This place is amazing! It's a musicians dream come true!

You could play one instrument and got a good working ukulele

They always have lots of musical instruments available. They also carry alot of supplies for the musicians.

Very nice and very knowledgeable and had what we needed and told me about banjos and guitars and told us how the books followed the DVDs and all

This is a locally owned business that will take great care of you. They have a huge selection of instruments to chose from. My son has been taking guitar lessons from Pat for a few weeks now and loves it.

People there where more than helpful, really nice too.

I didn't take any pictures, as I was actually here looking for a good guitar to buy, BUT LET ME TELL YOU. This place is pure magic for somebody who loves music. There are a wide selection of instruments to browse from, here. Acustic, electric, reverberater, steel, and bass guitars, they have a wide selection of keyboards, and even a few drum kits. They have banjos, violins, and even standing bass and cellos, I was in heaven, I'll tell you. Prices vary, and go from reasonably cheap, up to reasonably expensive (musical instruments, no such thing as unreasonably expensive). I didn't make a purchase, as what I wanted wasn't in my budget, but I will definitely be back.

P.S.
There is an elderly dog, here, and he is just the sweetest, gets all the belly rubs, so dog allergy, I'm sorry.

The legacy continues. Years ago I was an active musician... Spending hours crammed in the old music outlet location. Jim and Joel became friends. About the time the new store opened I began aldulting. Opening my own retail establishment... Career... Family... All the standard stuff with your typical hiccups along the way. Recently I began sneaking back into my favorite space in the world. The kids are there now... Holding down the fort with the same attention, love for music and yes.... Even Arther remains a fixture still a fixing.

You can not find a better family operated business that has successfully bridged the generational gap.

I spent an hour there today... 100$ and a few jabs around the face covering mandate.

By far the best selection under one roof. Martin, Taylor, Fender, Gretsch, and more. Five star experience with great customer care.

Old time customer service. Stopped in with the family while on vacation because my daughter was interested in a mandolin. Even after they realized that she was only there to purchase a "beginner" model, they still treated her like the most important person in the world. Rare level of customer service in today's world. Highly recommend!

Great place to go shopping for guitars and pretty much anything you need to do with music instruments and very friendly staff.....they make you feel at home

Great owners who take the time to demo instruments, answer your questions and offer their professional insight

Plenty of instruments , helpful staff ! Worthy of return !

I talked to a store employee a week ago via Facebook messenger. I made this place a stop on my vacation, because of the quick customer service, and was excited to shop for a new mandolin since they had several.

I could not get anyone to assist me, people were sitting on the floor, boxes were everywhere. My son was in a stroller, and we could not get through the store. It was a fire hazard for sure, we finally left due to lack mood/care of the staff. As we were leaving, I had to pick up my son's stroller, and carry over the dog that was blocking the exit. This place was a major letdown.

Lots of guitars and nice folks. Don't be fooled by the building as there is a large selection of all kinds of instruments inside.

Loved it. Sure have everything you need.some real pretty guitars

It was less of an outlet and more of a wholesaler in price. It's a bit crowded but they have a HUGE selection of instruments I didn't even know existed.

Great place. They were very friendly and lots of instruments to choose from.

Could be a little cleaner. Needs a new coat of paint. Friendly people and great for finding a instrument with strings or strangs.

Always very helpful service and a wide variety of instruments to choose from.

Husband went. Wanted to look around. They would not let him enter; covid, you know. From the looks of it, the world was NOT beating a path to their door. Hubs was only customer. They told him they would get whatever he needed. I mean, sometimes you just want to look and maybe something will catch your eye. He is a musician and this is one of his places to go when we make our yearly visit to the area. Remains to be seen if we ever visit them again. Every other shop/store we visited was open and welcoming. Their prerogative, their loss.

Nice people, good stuff. Could have a better selection of guitars (didn't find any PRS) but it's my favorite local music shop.

Great atmosphere go in and pick A while my son loves this place Dusty is always a big help thanks for all the help when we go in guys!!

If you want a great selection of brands and models with great friendly service and unbeatable prices then go to Music Outlet.