MSI International / Dallas Texas Review

Manny (Emmanuel) was very helpful and able to answer my questions and get me to the granite I needed very quickly. Great job!

Excellent selection, excellent service from Valentina Ciro. She was very helpful and patient in showing us sround. Very helpful and knowledgable as well. Will be ordering material for our backsplash and fireplace surround from here! Thanks!

Long time client & love working with Patricia! She is knowledgable, reliable & takes care of me every time.

Show room is very clean, organized and lots of nice samples. It was great experienced to visit the place, lots of selection.

Manny helped us out and he had extensive knowledge on the slabs along with a good eye for color matching. He really helped us pull the trigger on a slab we like. If you go here definitely ask for Manny.

This place is really difficult to work with. Come to find out, when you call the phone number it's routed to a call center in India. The customer service is really poor and hard to get in into the warehouse to see the stone (appointment only which is strange and it takes forever to get in contact with somebody to set an appointment, likely because of the call center). This leads the consumer to find another supplier (which are abundant), which is what we did. I write this for the benefit of management because you're losing customers left and right, all to safe a few bucks.

The staff was fabulous and my onsite experience overall was wonderful. Great floor room exhibit with lots of choices.

Choosing countertops has been so stressful for me, Emmanuel has been very helpful, He listened to my concerns and went above and beyond to help me narrow choices and simplify this process !

I don't honestly understand why anyone would purchase through MSI. They are so hard to get ahold of, make you jump through layers of hoops all in the name of commission. Rude customer service. We've called multiple times to make an appointment and nobody calls back. Nobody else makes you make an appointment to get in. Just a strange business model.

Great place but customer service shivapakash sucks , !!! Very unhelpful

Emmanuel V. Squeezed me in and accommodated me to get an appointment when he learned how far I had driven to get to the showroom. He was patient, answered all of my many questions, didn t push me any direction and was all around helpful! I m very happy with my experience here!

Great selection and knowledgeable staff. The leave you alone to browse.

Veronica Herrera has done a fantastic job for our company Nebraska Furniture Mart based in Texas. She continues to provide excellent customer service and always produces results. This is one of the reasons why we enjoy doing business with MSI.

It was a real pleasure working with
MS International today.
Mayra in Customer Service was extraordinary helpful! Her customer service skills were truly above and beyond the ordinary. Her personal care, patients and willingness to help to me were invaluable. Mayra helped me choose a slab of Quartzsite and Granite that will both truly be the Stars of making my design dreams come true.
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Mayra met me at the counter and was incredibly helpful. I shared some names of granite slabs I wanted to see after reviewing on MS International web page, and she took me straight to them. She had a worker move a couple slabs too so I could see the detail on the second and third slabs. Afterwards, she produced a computer print out with the description, lot number, dimensions, quantity and square feet. Very efficient and very professional. AND the granite was gorgeous.

I noticed this company has high ratings but will share my story. I had gone to this store since my contractor had advised this is the place he gets all his tile and slabs through. The showroom staff member who I could give their name but won't was about as helpful as a fast food worker asking if i would like fries with my meal. Not much help besides telling me walk around and pick what you like. You place your order which they are backordered with everything and don't keep anything in stock. 1-2 week back orders. You pay through your contractor or a credit card pay link provided to you. I will warn you once they have your money and If you have an issue they do not care at all from that point. I figured this was the case since the sale associates wouldn't email the contractor the link to pay after he called many times for them to do so and that's during the easy time when you are spending the money. Buyer beware! The showroom samples and the samples they give you to take home can be 50% more in variance and color compared to what you are viewing. Once you take delivery at that point even if the tile or slabs look different it won't matter. You get slammed with a 25% restocking fee and they refuse to work with you on any issues nor respond to emails, texts, calls at that point. If you don't take apart the entire pallet when picking up and your contractor gets the tile to the site where he is working you will be out money as the customer. MSI is wholesale not retail which is what i was told after my contractor said to go up to MSI and dispute the restocking fee since the tile was so different. They didn't care and just said sorry. Told me they really don't deal with the public anyways and to talk to my contractor. Funny since the public is buying all their material. Morale of the story is if you have a problem you are screwed. You can feel the vibe when you walk in, they don't like dealing with customers. They rather cut deals with large retail companies like home depot and sell to them. I went to the Tile shop down the street and my goodness was it a different experience. Same pricing if not lower, great showroom with more selection, 6 month no hassle returns with no stocking fees, and they even return partials such as 1-2 tiles if you have them. From a consumer standpoint go there or someone that is more public oriented. Also in some cases they don't even respond to your contractor who has to contact them on your behalf.

Wow! We can t say enough about Mayra! F I m the moment we walked into MSI, she greeted us with a smile and was very patient and gave us so knowledgeable about the differences between granite, marble and quartz! And she was so knowledgeable about care for the difference materials and never laughed at any of our questions!
Even when we returned a week later to look at the quarz that we had chosen AGAIN, she gladly walked back, put her hat on, our s too, and showed us again! We appreciate Mayra and how patient she was with us!
Thank you, Mayra, and may you never forget how much your helpfulness meant to us!

The lady answering phone is extremely rude and not helpful.

Service is super slow. Reception can't answer questions b/c she is answering phone calls constantly. That should be done back office, not while people are standing in line waiting. I waited an hour to get help. I went to Emsers and they were fast, had no issue with giving me prices even though my designer sent me but wasn't there. Called her, chatted, made a decision. So much better than the nearly 2 hours I was at MSI with no decision and them going back and forth with my designer on the phone about her "Oklahoma License". The woman just finished Tony Romo's inlaw's house in Dallas. She's legit.

M S International has a great selection of materials and provides excellent customer service. Carolina Osorto and Ivan Limon are very helpful and knowledgeable.

We walked in and told them who our contractor was and Mayra went right to work. She listened to us and wasn't afraid to tell us if we were going in the wrong direction on a few of our selections. Mayra was as fantastic as she was patient. We would highly recommend this place and Mayra, our personal design help for the day. Thank you Mayra for all of your help and not trying to hurry us through the process.

We had a great experience. Everyone was so friendly and helpful. Found some beautiful pieces. Thank you.

Veronica did a great job helping me select Granite for my office kitchen. She was pleasant working with and very helpful. Thanks for great service!

This is the place to find your countertops! Our sales representative, Carolina Osorto, was outstanding! She went out of her way to show us how she did her own personal kitchen. She was patient while answering all of our questions. I wouldn't definitely recommend MS international!

If you want nice natural stones, contact Dianna Dougherty, she is great.

MSI was hands down the best place in dallas to look for stone. we looked all over before find everything we needed with them. Tucker & Robel made our decisions easy and were great to work with

MSI International came highly recommended to us by our countertop installer and fabricator, DFW Granite. We were NOT disappointed. On our first visit to MSI, Mayra Quinones greeted us professionally and guided us to the product that best suited our needs. She was very knowledgable about the pros and cons of each of the countertop surfaces. Our countertops and backsplash in a large kitchen and two large bathrooms were all replaced with beautiful Calacatta Laza quartz. It was easy to pick out the needed sink replacements too! When we start the second half of our bathroom renovation, we will definitely contact Mayra for her expertise. She has such talent putting textures and colors together.

Super nice staff. We d already decided we wanted to work with quartz so it was really simple to go in, narrow down to 3-4 that we wanted to see a full slab of then get some samples of the final selections. Valentina was great. Love that they are open on Saturday.

Carolina Osorto is the best! She truly understand customer service and is always willing to go the extra mile to get thinks done promptly and efficiently.

Incredible inventory of various countertop stones. Staff set up to help and did an awesome job. Seem to have a good working relationship with contractors.

Knowledgable and helpful staff. Excellent showroom facility with a large and varied selection of product. Very impressive overall.

This place is overwhelming in a good way - amazing choices + samples to take home!

I have been working with MSI for over a year and I have always had excellent service. My Rep. Andy gets me new products and info so I can keep my showroom relevant. Anna-Marie Alonzo takes care of all my Customer Service needs in a timely and professional manner. I am very happy with our working relationship.

Great experience and selection. Emmanuel was very helpful and made the whole process seamless

Melinda Stegall was great. Really helped us make a great choice. She was really knowledgeable, friendly, and easy to work with.

From the time we walked in Nancy was super friendly and courteous. Nancy was very informative and helpful. She went above and beyond to below with figuring out which slabs would match best! She also has tons of personal experience with remodel to give ideas and suggestions.

I have been doing business with MS International for over 4 years. Patricia Mendez & Rick Rodriguez have provided me with EXCELLENT customer service, pricing, & expediting. Anytime I am able - I spec their product selections for projects I work on with home owners and/or contractors. They have a wide range of products at competitive pricing. Patrica is usually the one in the office whom assist me via email or phone - she always responds in a timely manor with accurate information. She has from time to time assisted me with replacement materials as well and expedited it via UPS when applicable. I recommend anyone who is considering MS International for their project to work with Patricia or Rick - they're amazing!

Everyone at MSI was amazing and very helpful. If you need stone in the DFW area, this is the place to go! Their warehouse has a HUGE selection

Very helpful and always there to answer questions. They are very reliable and have a very nice employees, like Brenda, Nancy and Marcela.

The Service & Staff at MSI is top notch
They are so well informed in providing comparisons & information on various products they carry. Very helpful & caring staff. would always consider & recommend, not to forget amazing choices of slabs & safety helmets provided for each client slabyard visit. Loved it

Emmanuel was very kind and helpful. They are taking great precautions during covid to keep everyone safe and still get you what you need. Highly recommend!

While the showroom is nice, their online services need help. After going to the MSI showroom, I ordered a granite sample online for a $5 shipping charge.

After a few days, I was contacted by MSI
and was told that sample was not in stock (then why was it an option to order it online?) and I
would be issued a refund for the shipping charge. It has been almost a month and I haven t received a refund despite following up
with MSI to let them know.

I work MSI on weekly bases , is been more than a year now . The selections are unbelievable, the viewing process is very professional and best of all I receive an exceptional customer service from everyone every time I or my clients call or visit. staff are very helpful and nice.
Special shout out for Tricia.

Andy was very helpful. He went out of his way to make my wife happy and understand materials selections. The facility is incredible and organized in a manner which helps buyers select flooring and cabinet stone. Thanks Andy

I visited MSI on multiple occasions. I was helped by several people, but I would classify only one as genuinely helpful. We selected a quartz slab and took photos. What was installed in my house looked nothing like what I saw at the showroom. Not only that, but our project required two slabs. The two pieces installed in our kitchen looked very different. I will give credit to MSI in that they did see the fault and did provide new slabs. However, they did not reimburse for the fabrication of the slabs. The person that was assigned to correct the issue claimed this was company policy, but when I asked to see where that was stated, she stopped responding to me. I gave her plenty of time to produce the document, and asked again. She chose to ignore me. I work in the interior design industry and have never seen customer service behave this way. I will spread the word to the design industry to not use MSI on future projects.

Valentina was so very helpful. Beautiful slabs of granite and quartzite, I cannot wait to see the finished product!

Impressive displays, amazing process and excellent customer service

The employees are knowledgeable and friendly. They are also quick in loading your purchase.

I had been to three granite shops yesterday. At MSI i was greeted at the door and personally walked to the begging of the quartz isle with a full description of exactly what each isle offered. Both ladies at the check-in desk greeted me and helped me all the way through the process. I would recommend MSI to my clients. I am a realtor and help many clients with the selection process. I will see you again MSI. Realtor-Michael

Wonderful selection of quartz. Very help employees.

Slow to deliver material an hour waiting and these weyes well relaxed

Great experience at MSI!!! Very clean, safe and a lot of selections. The reason for this review is the exceptional customer service by Carolina You can just tell when someone loves what they do!!!

Ask for Emmanuel Villegas. He listened to us describe the countertop style we wanted and took us right to what ended up being our #1 quartz pick. Very helpful and efficient!

Emmanuel was great and very patient with us answered every question we had and has a lot of back ground knowledge on natural Stone and quartz he was great to work with highly recommend ask for Manny.

Jennifer was awesome today! She pulled slab after slab until she helped us find the pieces that works for us!

Thank you!!!

Mindy helped us tremendously. With expertise and good cheer she was able to guide us to great choices. She narrowed down the overwhelm.

Emmanuel was great , his background knowledge on stone was very useful today for us.

Manny is the best! So helpful and courteous. The variety of options are wonderful!

Very helpful and patient staff with a wide selection to choose from. They let us look at lots of slabs to make just the right choice.

I can t say thank you enough to Mayra for helping us with our selections! I could not have done it without her help. MSI has so many great choices!

Amazing customer service, Trish always helpful and get things done.

Beautiful selection and superior customer service! Samples are generous enough to give an excellent idea of how the products will look in the space. Everyone in the showroom was extremely helpful!!!

MSI has a huge selection of natural and synthetic stone. Oscar was very patient and helped us match colors and selection of products even when we didn't know exactly what we wanted. Very friendly service. Location is convenient to most DFW areas. Highly recommend MSI!!!

Wonderful staff and very knowledgeable. Yessika was great to work with and was willing to show me all of the slabs, which were many, that I was interested in viewing. Definitely would recommend this company!

Friendly people that will give you help and advise. I think anyone goes there needs to know is this place is a whole sale. Which means they do not give prices to the public only to the contractors. The public can go and look and pick out what they want their contractor to use.

I went to pick out tile and backsplash on Saturday and Marcela helped me. She was so friendly and went above and beyond to make sure I found everything I needed. I already love their selection of tile and backsplashes and Marcela made it a great experience!

Emmanuel Villegas was the man. He s been in the industry since 2011 and knew the answers to every question we had. Great experience and service.

Absolutely great experience with MSI. Carolina was incredible, even with the show room being remodeled, she walked me through the warehouse to find the exact pieces I was looking for. They have a very extensive selection. I went to 3 other places with no luck. 1 trip to MSI and i have everything I wanted.

Carolina with MSI is super personable and extremely knowledgable about the MSI products. I was specifically interested in Quartz and she helped me find the perfect Quartz slabs. No need to look anywhere else if you go to MSI first.

DO NOT use their online services. Ordered 6 samples and, while they are quick to let you know they do not have the requested samples, they are in no hurry to refund your money. Keep getting emails from Sumith K. Sunil informing me that refund will be sent in 3-5 business days. Would it kill you to tell the truth?

Waist of my valuable time. Very greedy company. They had only two slabs that I could work with color wise in my bath room but unfortunately both marble slabs were very scratched & damaged. But they priced it sooooo sadly high & unbleavable expensive for white & black extremely ordinary slabs.
Second they don't sell to public & you are at the mercy of greedy company & greedy contractors
Dont have a control on your priced to compare & shore wisely. Don't waist your half a day there.

Everyone was friendly and courteous. The showroom was very clean and organized. They have a great selection to choose from.

Place is clean and very well run. The screening process for illness when you arrive was efficient and thorough. The selection and price of materials was absolutely amazing. Ask for Manny, he was extremely knowledgeable and helpful and very patient with me as I wandered the warehouse selections.

Man, let me start with Manny,
I don't ever leave reviews.
This young man did everything he could to insure my order was handled with excellences!!
Best customer service I've ever received! Hands down!!
Man deserves a raise just off one order if you ask me!!!
We ordered some custom products and they came out breath taking.
Appreciate ya man!
My advice is ask for this man when going to MSI!!!

Great customer service and very friendly staff. I love sending my customer there.... to get impressed with their product and service

Veronica was awesome helping us finalize our tile choices! Very patient and great suggestions on selections.

Me and my wife are new picking counter tops, back splash, etc. Seeing a show room with so many options was quite intimidating. Emmanuel Manny Villegas was a tremendous help/support. He has provided us with knowledge of the product as we asked about the strength, durability, upkeep, and so much more. And his patience provided us with a comfort that we have bought the pieces that match our style and function. Can not wait for installation!!! Thank you, Manny!!

Alexis was very friendly and greeted me upon entering the showroom. My G.C./stone fabricator sent me in to check out stone slabs. I liked the way they had the stone slabs displayed in rows with the full slab visible. They also have a great selection of quartz with a full gallery of finishes for those as well. Overall a great experience and reasonable pricing that I received from my G.C.

Mindy, Amanda, Evelyn and the entire team were delightful to work with. Very down to earth and accommodating for us as builders and for our clients. It was a professional experience from the beginning that started with the website and the details of their inventory and slabs all the way through to viewing the slabs for quality before the fabricator takes them.

Their pricing is fair, their service is better than the other major stone yards in the area, the quality of the stone is high, and we will be buying all of our future stone/countertops from them.

Thank you to the entire MSI team. Job well done!!

We are in the process of making a selection for our kitchen project.
MSI was recommended and indeed the showroom is attractive and comprehensive.
Specific to our needs:
Emanuel continues to be exceptional every step of the
way in: understanding our preferences, explaining the differences in materials and requirements for upkeep, patience in re showing us our choices over again and at three different visits to the showroom,, providing samples, and keeping in touch with us during this time.
We are most grateful for this attention which is rare in businesses today,'

I had wonderful experience. My rep Oscar was very helpful. He is the true example of going above and beyond for the customer. He assisted with color combinations. He gave great recommendation on how to give me the look I desire for my custom home!! He was very knowledgeable of the granite and marble origin. My builder and I are very happy with the products we selected!!

Good selection, Good pricing. Excellent customer service. Best supplier we have worked with in Texas.

I'm very happy with customer service that Patricia and Yessika provide, they are knowledgeable and nice, very hard workers!!!!!!

I tried to reach out to them via their chat system on their website. I had questions about my Slate tile that has been severely degrading and flaking off. I have no idea who the vendor or installer was, and was just trying to reach out to a company that delt with this stuff all the time to get a better understanding of what was happening. They did not want to answer any of my questions or give any advise. I was very confused as to why they treat potential customers like this.

We have been visiting granite warehouses and the people at MSI were the most helpful and down-to-earth that we have encountered. MSI was our 6th warehouse, but the only one where one of the employees took the time to walk around the entire slab selection with us. Upon request, Carolina gave us her input on colors and price categories and any other helpful information. We felt very comfortable there and would do business with them again.

Excellent facility for viewing product displays in their showroom as well as the vast warehouse for viewing slab goods.

Emmanuel was great and he even let us in a little bit early for our appointment since we came in from out of town ask for Manny! Highly recommended

Emmanuel Villegas was very nice and very helpful. Showed me what I needed and was very knowledgeable.

Excellent customer service and fantastic selections!

Carolina is my go to girl anytime I call or email in orders.