Jon Freeman

Review of MSI International / Dallas Tex...

I noticed this company has high ratings but will s...

I noticed this company has high ratings but will share my story. I had gone to this store since my contractor had advised this is the place he gets all his tile and slabs through. The showroom staff member who I could give their name but won't was about as helpful as a fast food worker asking if i would like fries with my meal. Not much help besides telling me walk around and pick what you like. You place your order which they are backordered with everything and don't keep anything in stock. 1-2 week back orders. You pay through your contractor or a credit card pay link provided to you. I will warn you once they have your money and If you have an issue they do not care at all from that point. I figured this was the case since the sale associates wouldn't email the contractor the link to pay after he called many times for them to do so and that's during the easy time when you are spending the money. Buyer beware! The showroom samples and the samples they give you to take home can be 50% more in variance and color compared to what you are viewing. Once you take delivery at that point even if the tile or slabs look different it won't matter. You get slammed with a 25% restocking fee and they refuse to work with you on any issues nor respond to emails, texts, calls at that point. If you don't take apart the entire pallet when picking up and your contractor gets the tile to the site where he is working you will be out money as the customer. MSI is wholesale not retail which is what i was told after my contractor said to go up to MSI and dispute the restocking fee since the tile was so different. They didn't care and just said sorry. Told me they really don't deal with the public anyways and to talk to my contractor. Funny since the public is buying all their material. Morale of the story is if you have a problem you are screwed. You can feel the vibe when you walk in, they don't like dealing with customers. They rather cut deals with large retail companies like home depot and sell to them. I went to the Tile shop down the street and my goodness was it a different experience. Same pricing if not lower, great showroom with more selection, 6 month no hassle returns with no stocking fees, and they even return partials such as 1-2 tiles if you have them. From a consumer standpoint go there or someone that is more public oriented. Also in some cases they don't even respond to your contractor who has to contact them on your behalf.