MRW Lawns, Inc. Review

The quality of my lawn and grass is very good and my neighbors compliment me frequently. I alwys get a courtesy call prior to service ad the company is flexible enough to alter an appointment if something is going on that day. The customer service and lawn experience is fantastic.

The staff is always friendly and professional. MRW Lawns renovated my lawn 11 years ago and they have serviced my lawn beautifully every year since. Not only do I think it looks great, so do my neighbors. They constantly stop their cars just to let me know. I also recommend getting a lawn sprinkler system. MRW Lawns is worth the money and time!

Excellent service, products that work, and reasonable rates. I have used other lawn care services and none compare to the quality and results of MRW. Thank you!

Seeing is believing! Jimmy recommended to organically burn my grass and start from scratch. That was either going to be the best decision or the worst. Fast forward, ladies and gentlemen that decision became the best decision I have ever made for my lawn. Trust in Jimmy's analysis and the crew at Mrw lawn. They have themselves a happy customer!

Coming up to the end of my first contract with this company. Never, Ever again. Customer Services and their Service in general for us has been the worst. Before I started with this company I had grass. Then the excuses started, too hot for grass to grow, or they would present a whole list of services they can provide for extra cost that will help the grass grow. For those who gave this company 4 or 5 stars, you were lucky, good for you. As for me, Never, Ever again.

Had them diagnose my yard. Signed a contract with them for a year. Then half way through they said we have crab grass now it s going to cost us more money if you want them to treat it. This company was not what we expected and would not recommend them to anyone.

MRW Lawns have taken expert care of our lawn. They put in a whole new lawn for us, sliced and seeded it twice over the years, and have kept our weeds under control. Any time I ve called with an issue, they responded in a reasonable time frame. I always receive a call before they come out, in order to confirm that the day and time works for us. We recommend MRW Lawns.

When we first started with MRW about 2 yrs ago, our lawn was a mixture of several different grasses and weeds. We worked with MRW to decide what was best for rebuilding our lawn, killing off the old, adding top soil, compost and seeding. What would have taken generally 2-3 yrs to establish, we were showing off our new lawn in just one yr. MRW is amazing, they know what needs to be done, they stay on top of what needs to be done at a reasonable and comparable price. After other well known lawn care chains tried to do what they claim is the "best" they failed miserably, MRW did and will always be my lawn "go to" guys. Thank you so much, we are very happy costumers.

I have used MRW for over 5 years and have found them to be honest and profssional. They have done a great job maintaining the health of my lawn.

Phenomenal! I have been a customer for 19 years and have never regretted a single moment! Whether it's reseeding or general maintenance, I've never experienced a problem. The staff is knowledgeable and polite ... always willing to answer questions regardless of how basic the topic.

I highly recommend MRW Lawns!

MRW has been a pleasure to work with. I started with them in 2011 and immediately saw a difference in the quality of my lawn. I used to do it myself, but found that I never could get the result I was looking for. I really think the cost of seed, fertilizer, lime, weed control and my time was probably equal to what I pay MRW and they get much better results and I don't have to do it myself. They let me know prior to each application and always show up when they say they will. It is one less thing that I need to worry about on my list and I am very happy with the service I am receiving. I would recommend them highly if you want to free up your life for more interesting recreation.

I've used MRW for my lawn for the past 3-4 years. When I moved into my house, my backyard was mostly dirt & rocks, and the rest of my yard was beginning to be infested by weeds. I had sod laid in the backyard and MWR's regular treatments have managed to get my yard under control and now I'm the best looking yard on the block. Its hassle free. They leave great comments anytime they come out for an application. In addition, if I find any weeds in between treatments, i can just call them up and they come out to get the weeds back under control.

I was given the option to pay for 2 treatments. After the first treatment I saw no greening of the lawn. Supervisor came out and informed me it was due to fluctuating temperatures and being a new lawn. I bought my own bag of fertilizer and put it on the back yard. 2 weeks later it was green again..... I received a call today to make payments for next year. I informed them I was not continuing services. They claim the payment I made for the 2 services I wanted and requested locked me In to a whole year agreement. They are not willing to accept the payment for the two services and require me to pay for and additional 5 services with a company I do not want to have dealings with. Beware of the cheap sales tactics and tricks used to lock you into a contract. I had a agreement with natural green systems previously and never felt like I was dealing with a cheap salesman.

I absolutely think MRW is the best in customer service, application of lawn care products, and evaluation of my lawn. I had another company previous to MRW however, they were no where close to the value I receive from MRW. I also highly recommend MRW to my friends.

Excellent!!! I've been a client for at least a doxen years now. I consistently have one of the lushest, weed-free lawns in the neighborhood. I have been stopped numerous times while mowing to answer the question "how do you get such a beautiful lawn?" MRW has always delivered a high quality product and service. My recommendations have resulted in several new MRW clients. One look at my lawn and the results speak for themselves.

MRW has been taking care of my lawn for years. They are highly professional, knowledgeable, and dependable. I've been very happy with the results and neighbors often comment on how nice my yard looks.

i have been with MRW for 6 years. i had tried most of the others. they have been incredible. bobby makes sure my lawn looks like a golf course. i couldn't be happier with the service i receive.

We are very satisfied with the installation of the sod in our backyard, we only hope
mother nature will continue to help with the watering for the next couple of weeks.

Our yard has never looked better. We have been in our home for ten years and are finally getting our lawn in shape. We have used mrw form the last year and what a HUGE difference they have made. Between the treatments and seeding it is night and day. Our first meeting was about how they could transform our yard not how other companies were lacking. My interaction over the phone with them, there have been a few, have always been pleasant and proffessional. The tech who services our yard is always polite and does a great job. Highly recommend this company

So far so good. We had our first application the other day. Its going to take time to see results but Adam was great and was able to address my concerns and provide all the information that I needed as to what to expect and things to do to promote a healthy lawn.

Our MRW Lawns experience was great. Super friendly and knowledgeable staff, starting with our Lawn Consultant Wallace, the crew that turned our ugly "weeds" into a beautiful lawn and the super patient customer service assistant Shannon, who answered all my billing and payment question.
Thank you for a job well done :-)

Lawn care. I have been trying to talk to someone concerning my lawn service starting early last week and no one has gotten back to me. However, they can contact me about a sale . I want to terminate my contract with them but I can t get in touch with anybody. Since they don t care about keeping me as a customer. Trugreen is cheaper

I paid for services and things seemed to be going well, until MRW LAWNS STOLE MONEY from my credit card for ADDITIONAL, OPTIONAL SERVICES that they did not render - services that I declined when they offered it to me. I'm not sure if they completed all regular services. MRW is refusing to give me my money back. When I began with them, I was going to give them a prepaid card so that I could have control of the payments. They told me that they could not use the card and that THEY HAVE TO HAVE A CREDIT OR DEBIT CARD. NOW, I SEE WHY. If major stores, companies, doctors, Amazon, etc. accept this prepaid card from my bank, MRW should too. They want the credit or debit card because they can swipe it as often as they want and know that they will get the money. THAT'S ROBBERY!!! I DID NOT AUTHORIZE THOSE ADDITIONAL CHARGES!! DO NOT TRUST THIS COMPANY. I will take legal action if they don't give me my money back.

This will be our fourth season with MRW Lawns, and we're extremely happy with the service. Our lawn looks great. Four years ago we had no lawn, just weeds and bare spots. When we called MRW they scheduled Wallace to pay a visit. He walked us around the property and pointed out the types of weeds we had to deal with and the types of grasses that we should work with. He developed a plan and indicated we would see a big difference in two seasons. Well, as bad as our lawn was, just one season made a huge difference. But he was right, the improvement after two seasons was dramatic. Moving into our fourth season we have one of the nicest lawns in the community. We've been really pleased with MRW Lawns and we definitely recommend their service.

Been a client for over 7 years and I must admit , the level of service to my lawn from MRW is absolutely amazing. Highly recommended. They took my lawn from a weed infested disgrace to this plush Augusta National Golf Course.

Just the worse....they called me at 7am to sell me a product...I agreed, I got a call 2 weeks later saying I selected the wrong product (that they recommended). Reps were just jerks! As if I owed them something...

This was my first experience with MRW. During the walk thru my yard with the rep, I learned a lot about my lawn, the problems, and the solutions needed to get my lawn healthy again. To date, my lawn has never looked greener and healthier. In fact, I have the best lawn on the street. But, I still have a few patches where the grass has not grown back as fast as I would like. I am hopeful this problem will take care of itself. l will certainly continue the contract for next year, with a few modifications.

This company is great! Rodey showed incredible attention to detail and showed that he truly cared about his customers. Crews are hard working and reliable.

Too busy to take care of their clients, unless you purchase their entire package. For example, I paid $1,000 for a annual package of weed control. They came out several times in the beginning of season and sprayed. But then they stopped showing up so frequently, my weeds and crabgrass came back, and then they didn't show up until September to assess the impact. I expressed regret at spending the money. Specifically because they were not very responsive or timely in between treatments. They literally told me they were prioritizing clients who had purchased the weed AND seeding packages, and that they didn't have enough manpower to come out to all of their customers to assess progress etc, liking it to being Santa Claus visiting all the houses on Christmas.

So yeah...if you're looking for a "managed" package I'd look elsewhere. But if you just want someone to come out and indiscriminately dump treatment on your yard every 2 months, then they are fine.

I will say they were very nice. I just think they have too many clients and not enough trusted employees to reap what they sow. I even said that to the manager and he replied that they would rather have a couple really good employees with deep technical skillets than hire a bunch of summer help types. I get it, but there has to be something in between. But nice enough people and price was better than Blades of Green.

Wonderful service, friendly employees. All good and couldn't be happier.

Cheers

They did an amazing job working on our home in Charles County. The grass was always thick and a great shade of green.

We have used MRW for several years and love their service. Well trained professional technicians and great results. A+

TERRIBLE DISHONEST SALES PEOPLE, BILLING IS ALWAYS JACKED UP, PROVIDERS DO NOT SHOW ON TIME. WASTE OF TIME AND MONEY

Be prepared to pay extras. Basic service doesn't include all weeds that may pop up in your yard and the additional services will cost you more than the basic service costs. Not the service I was expecting.

My lawn is beautiful! MRW has been caring for it for over six years now, and I could not ask for a more responsive or concerned service provider. The employees, the ones who provide the services as well as the office staff are congenial and pleasant always!. When I had a very quick fungus attack, the team was out within 24 hours, diagnosed it, and provided the correct treatment, saving my beautiful lawn from what could have been a complete tragedy. From that point on we added fungal treatment annually and since then have had no unpleasant surprises. They check the lawn over when they come for treatments to be sure there isn't anything else brewing and let me know immediately of any needs. There is nothing better than looking off my deck and down at my lush, thick, healthy, Kelley Green lawn, and all I do is cut it at the height they recommend! Am I satisfied - just wish every business I did business with had the customer service and employee responsiveness of MRW Lawns.

I started using this company last year due to try and improve my lawn. It was explained to me at the time that it was going to be a process, and wouldn't happen over night, which I did understand but was looking forward to seeing the results. 1 year later, after core slice seeding, Mirimichi greening, soil tests that lead to lime spraying, and pretty much every service they offered to me, my lawn looks terrible. Yesterday it was relayed to me that my lawn was bad because we had to much rain, my soil was all clay, and there are weeds in my lawn that I'll never be able to fully get rid of. Over $1000.00 wasted so far, and the solution offered to me was a free seeding this fall, with no real clear explanation how that will overcome the soil issues and weed issues. I rarely complain about services rendered and don't post many reviews, but MRW Lawns has not delivered at all. Even worse, at many points I felt I was being told there was no solution. I wanted a service that could come take care of my lawn (and help me as I'm not super lawn savy) create the best lawn possible, and MRW isn't it.

Wife came home after lawn service completed and let our pets outside. So called "professionals" left our gate open... Not impressed with customer service. If you have pets, better check your gates after they visit your home.

When I called you listened & sent someone out to address my weed concern, very tentative, easy to contact, & didn't have a long wait in between time. Thank You!

I cannot rate MRW on their product and services. However, I am rating them on their job approach and communications. MRW is thorough in their approach--meaning that they do not take any short-cuts in making your lawn healthy. They start with a soil test and then move forward from there. This approach earns them 4 stars. The issue I have with them is poor communication. Our rep is Adam and often he cannot be reached. Specifically, when its time to execute MRW's recommendations, he is nowhere to be found or doesn't follow-up from conversations. This year, I have to apply lime and fertilizer to my lawn because he failed to follow-up from our conversation. I don't think you have to chase a company to give them money no matter how good they are. Therefore, they lose two stars for communications.

I haven't had a lot of interaction with MRW but everything has gone smoothly. They are prompt, courteous, and thorough. The guy that came out is very knowledgeable, easy to talk with, and very helpful with suggestions that are above and beyond what is required.

I have used MRW for the last 7 years, I am very happy. Their service is first rate, sensitive to the enviroment and most importantly works. My lawn benefits and is complimented all the time. Reasonable rates. I can't comment on re-seeding but care of exsting lawn is excellent. Tru Green cannot hold a candle. If you are serious about making your lawn a centerpiece use MRW. That doesn't absolve of you of watering and taking an active role in your lawn but goes a long way to get you there.

I have a corner lot . All of 2014 my entire yard was WEEDS, MRW Lawns, Inc serviced my yard starting early fall of 2014. Now in 2015, I have the most gorgeous, most beautiful, the greenest grass you have every seen. I am so glad I got a recommendation for MRW Lawns, Inc to service my lawn. Thanks for a job well done. Shirley C

it s funny how we heard about this company, my husband over heard a conversation about this lawn service while buying a car @ the dealer, he ask the lady for the phone number and just in a few days someone was @ my house ready to service the yard, I must say my husband and I are so happy with what we see as of 4 months my neighbors are noticing the difference and so are we!! we are so looking forward to a even better lawn. I wish I could share the pics, but trust they are AWESOME!!!

For several years I watched my neighbor's lawn grow thicker and richer under the services of MRW. We became an MRW customer over a year ago and have been very satisfied. The company is reliable and consistent. Their prices are reasonable and their staff is professional. My lawn continues to improve with their care.

Very informative walk-thru pointing out possible lawn issues and solutions. This is a very professional company with advance warning prior to treatment and follow thru to give feedback.

Great service at a reasonable price. My lawn stays great looking throughout the year.

My lawn looks great, already after only 6 months of MRW treatment. I'm really happy coming home to our yard. I love their online portal too, so I can add and pay for additional services based on their recommendations and not have to call or email anyone.

I asked for an estimate. The guy came out and said that I would recieve an email, never got it. I emailed the person that set up the appointment but never heard back from them either.

I have been with MRW Lawns almost 25 years! I will not even consider any other lawn service! They have provided me with EXCELLENT service at my current residence here in Charles County as well as my previous home in Calvert County. Their customer service has been so helpful, even to the point that their honesty concerning which services I needed has saved me many dollars over the years! Thank you, MRW, for being a credible company that can be trusted!

The people at MRW have delivered on everything they promised. They even altered their schedule due to weather to ensure their product would "perform" correctly. It is also nice to receive a phone call prior to their arrival. They even let you know what you can do to prep the yard for better results. We've been very happy with the service. It's nice to see a local company take pride in their work.

Great quality products and some of the best customer service!!!

After trying the "big name" lawn service for a year, I switched to MRW 4 years ago and am extremely pleased. Their technicians do a thorough, careful job each time they visit. Our lawn looks great and I'm proud to say the neighbors are envious. In fact, two neighbors have recently switched to MRW in hopes of getting the same results that I'm getting.