Mount Kisco Chevrolet, Cadillac & Hummer Reviews

Crooked place. Very dishonest people. Run to any other place but here.
The ATS we purchased was new not used, with less than 100 Miles.

Always a pleasure! Easy and Fast... That's how I like some things.

Charles the sales guy was amazing!! Phil the manager and finance guy was great! Would recommend them ! We love our new Truck!!

It is always a pleasant experience, your staff is knowledgeable courteous and efficient! Miss the coffee though!

Working with the sales staff was actually productive and informative. An excellent dealership. Charles is a jem.

Went there for an airbag recall on an older Tahoe. Everything went smoothly and there were no high pressure tactics for up-selling. The job was completed professionally.

Great experience. Good Place to do your vehicle purchase or lease

Kevin Feldman at Mount Kisco Chevrolet is a great guy and made the experience great. Quick and easy, also very polite.

The sales team (Mike M & Ray D) were extremely responsive. I was very pleased that they help me explore the available lease and purchase options. I decided to go forward with purchasing a crew cab Silverado 1500. Mike was able to secure a loan for me through Bank of America that saved approximately $500 over the life of the loan when compared to my bank (Chase) quoted rate. I leased a Camaro 3 years ago and Mike & Ray help me that transaction. The overall experience in both deals was excellent.

Great service department. I drive my corvette from Manhattan to Mt Kisco Chevrolet to get my car serviced. Everyone from the support staff, to the mechanics are top notch.

Mt Kisco Cadillac is professional , well managed, and great mechanics and service consultants , especially Rich Kerrigan. Thank you Mt Kisco caddy!! Bill Nelson CTS-V !!!!!

Im looking for paint for a Chevy impala 2005.. I don't known if I can get on ur dealer.

Good customer service and very friendly staff. Visited today for specific service to my car and looking forward to do business with them.

I went to this showroom to check a used Chevy Camero last sunday. I was shocked at the careless attitude in this place. Considering its a sunday afternoon, I was not expecting a great service. I entered the place and talked to a receptionist, she asked us to wait. We kept on waiting while the receptionist left for home and I could see other sales consultants looking at us and moving. Finally,a sales guy came to us and asked if we were waiting for someone. I then express my disappointment, he listened and shows us the car. He showed the car and was least interested in making a deal. We liked the car and would have probably signed the deal if we got a test drive. We left the place after filling in a visitor form.

Considering how aggressive other showroom try to sell you a car, the showroom service is appalling. I have been visiting other showrooms and getting followup calls, while arroway doesnt seem to care.

I purchased a vehicle with this dealership on 1/25/2021. Had a few hiccups with my contract but the Dealer manager took care of the problem and rectified it within a few hours. I would defintely consider them for future purchases.....

The staff at Arroway are the best, totally professional, meticulous, careful and friendly. They are all these things, but much more, because they know what they are doing. The men behind the scenes doing all the actual checks and repairs are terrific. They know what the are doing, too! I stick with Chevy as my vehicle (I am on my third car) because of the Mount Kisco service department. As long as I am in the area, I won't go anywhere else.
I miss Joe but am glad he is enjoying his retirement. Gavin is the best! And I know Dennis will become a great friend, too.
Thank you for all the years of taking good care of me.
Kaethe Bierbach

Only got one key for my car. Wouldn't make a duplicate . Having a hard time and it going to be expensive just to make a spare key. Wont go here again.

One of the easiest car buying experiences that I've ever had.

The dealership was very understanding of my hesitation to come into a dealership curing COVID and made the remote buying experience easy

Excellent attention to detail extremely knowledgeable salesman couldn't have been a nicer person to deal with of course I would recommend this dealership to any of my friends and especially Drew

Came in looking for a truck, and told them I wanted to buy asap. Was told they had something in the shop that would be great for me. I tried contacting them twice about it with no answer. then over a month later they call me to see if I was interested in buying a truck? By then I was in my new Ford. Thanks anyway.

My son was looking for a Camero and we found a white Camero on your lot. We also came across Mike who helped us out and answered all of our questions. Mike was excellent to deal with too and gave us a nice route to test drive the car. I would absolutely use Mike for my next vehicle too.

My car came in for its inspection. The service at this dealer is excellent.

Wonderful Sales Person John. Knowledgeable and friendly.

I'd love to put 0 stars but unfortunately Google doesn't allow that. Long story short, spoke numbers via email with details and specifics and all fees on the table. About 12 emails back and forth later I drive to the dealership to test drive the car and sign the papers. Bait and Switch. They tried to DOUBLE my payment and claim the the numbers in the email were a mistake. Interesting that after speaking numbers for multiple scenarios they happen to be a mistake after I am ready to sign the deal... They urged me that the new numbers, although double, were a great deal and if I didn't sign right away the car would be gone the next day. Extremely unprofessional. I've leased/purchased 6 vehicles in the last 4 years and never dealt with such unprofessional behavior. They must take their customers for idiots.

They are a very busy dealership gave me loaner for the 10 days my vehicle spent there. Was told it was ready went to pick up after 4th day. One of the things wrong still had same problem. They told me to leave it again after picking up on 6th day it was fixed. Thank God for the Loaner vehicle.

State inspection was swift and I was on my way.
Kevin did a great job!!!!

Bait and switch. Was told I could have the repairs the vehicle needed done and they d refund me for them. Also told they knew they overcharged me for registration fees but found this tell for sure how much but would refund me that as well. Would also send me a key to have programmed, never sent the key and refused to pay for the lockout I had because they didn t send it and refused to pay program. Horrible service. Lies lies lies and they blamed me cuz it took me a year to complain. I did. Sent three letters and called several times but was never able to reach a manager and no one bothered to call back or course. They ended up refunding me Some of what was owed back to me, but refused to pay the rest. They owe me over $400. Claim the registration fees they had to Rush (took 30 days I don t think that s a rush, and why did they? And I never authorized that extra fee)
Not impressed and I drove all the way from
Maine for this car. I d be in their showroom complaining daily if I lived closer

Lindsay was terrific throughout the whole experience of purchasing our new SRX from turning in the car we had til we drove away from the dealership. She was very knowledgeable about the features and explaining everything. All the paperwork was ready when we arrived and it was an efficient process, usually it is a long drawn out process but not at Arroway. The other really great way Arroway handled the transaction was Lindsay handled every aspect of the purchase which I liked. I would highly recommend Lindsay and Arroway.

Really good experience here. I actually had to get recall work done in the middle of the pandemic and the lady in service was kind and allowed me to drop off over the weekend to have my car serviced and picked up first thing Monday. Very decent people and my initial visit to purchase my car was excellent as well. This place is over 45 minutes from home but I wouldn t hesitate to go back when it s time to get into another vehicle based on my experiences with them.

Lindsay was great always answered my questions very helpful and very kind recommending all my friends and family to use her for they re vehicle purchases

Lindsay was an excellent experienced salesperson who guided us through an exciting purchase with ease !
Vincent finalized the purchase with care and gave us confidence in our selection.

Their service is the best. Even friends who bought their GM cars at other dealers tell me they take their cars to Mt. Kisco for service.
Denis and service team are great. Their after service complementary wash and detail blew me away. Two year old Colorado looked like the day I drove it out of the show room.

Purchased a Truck was told the cup holder would be ordered and mailed to us the following week. Here we are a month later and still no cup holders for the center console in our Truck. Was also told the service manager had the second set of keys to our truck and later was told there was not a second set of keys for this truck and they would not give us a second set. DONT BE FOOLED BY THE DEALERSHIP BRED POSITIVE COMMENTS and they only wrote 1 review on their profile FOR THIS DEALERSHIP!!! Service manager was rude and sales person flat out lied about the accessories we were suppose to get. There are plenty of places to buy a great Chevrolet and Cadillac from, spend your hard earned dollars ELSEWHERE!!!

I always trust the service department to do exactly what needs to happen to keep the car in good condition and remain safe. I have never had an issue with the work done at Arroway. Gavin is always super solicitous and professional. I am always pleased and confident the work done is done well. Thanks so much

I will never bring my car in there again! I had a problem turned out the transmission. My insurance co got involved due to mechanical breakdown insurance coverage. All of a sudden this went wrong that went wrong this broke that broke. It went from a week to ten days to now two weeks and the problems keep coming and it s only five years old! The truck was fine until they realized they weren t getting enough out of me!!!!

I contacted this dealership on the 5/15 because I saw a vehicle on #Carfax and I was interested in purchasing the vehicle and had questions about some of Covid related deals I had been seeing. I reached back out on 5/20 to say I was ready to buy the vehicle in cash, later that evening the association I had been speaking with informed me the vehicle was sold and that it was old still listed on #carfax because it had not been picked up again. Today, 3 days later I see the car is still listed and according to #carfax the price was raised $948 today. This was a very unpleasant experience, from years of working in retail and running a small business I ve learned you don t turn down cash being given to you. I m truly disheartened by this experience. I m reaching out to other #Chevy dealerships.

Shane was a pleasure to work with. He is a great asset to your group.

We worked with Freddie Gonzalez @ Mt. Kisco Chevy and could not have had a better experience. We were waffling between a few other makes and Feddie consistently followed up (in a non-annoying or pushy way), got us a great deal that we could not pass up and made the transaction such a pleasurable experience. He also checked in to see if we were enjoying our car. I would highly recommend him and Mt. Kisco Chevrolet!

I brought in 3 cars for service. Every aspect of the service was outstanding. All the people I dealt with were good. Gavin Slattery is a special person. He is knowledgeable, accurate and moves fast with enthusiasm.

Gavin was great as usual - kept me informed and the tech appears to have fixed the issues.

It's always easy and stress free doing business with all the associates working there. It's convenient to my work location so my service visits work out perfectly as well. This is my third lease of a Chevrolet Equinox from this dealership. I highly recommend this dealership and anything Chevrolet.

I just leased a new Cadillac and couldn't be happier! I've leased my last 3 cars from this dealership and have had a wonderful experience every time. I've worked with several employees and every time have worked with kind, helpful and knowledgeable employees. I've recommended this dealer to several friends all who have received great prices and are very happy with their cars and/or trucks!

Awesome knowledgeable sales team that is no pressure and looking to build long term relationships. They were very helpful in selecting a car for lease.

Rudest service department I've ever had to deal with! I bought my brand new truck vehicle at Arroway in February. A few months later the truck was leaking oil all over my brand new driveway. After making an appointment to have the problem fixed I drove up to the dealership only to be told that they didn't have time that day, and that I'd have to wait another several days until they could fit it in. (Did I mention my truck with only 6000 miles on it was leaking oil?) I was told when I bought the truck that I'd be given priority within their service department because I purchased the vehicle at that dealership - What a load of crap!!! When I mentioned this to the service desk they made a snide remark about how it doesn't matter. Since I needed to to get the problem fixed I tried to make another appointment only to be told by a different staff member that I'd have to wait until next week because they were too busy. Again I mentioned what I was told about being given priority, this time the response simply being, "No, that doesn't matter." Arrowway Chevy's service department is the rudest and most difficult service department to deal with that I've ever experienced. Not only will their actions cause me to never give them my business again, but it will make me question buying a Chevy in the future. Save yourself a headache and go to a different dealer!

I was lowballed there. When I left a deposit with the salesman he did not write down my monthly payment on order receipt. When I went to take delivery of the car and went to back office to signed lease papers the payment was $5.60 higher than what I was quoted. I don't think I'll be back and not even for service.

Update. The salesman contacted me and I let him know about my issue. The dealership is refunding me the difference of my dispute. They redeemed themselves...now giving 4 stars. Also, the dealership is very well run. The proud you a loaner when needed. The girls in the office are please to deal with and very efficient. I will continue to do business there.

Wasn t very happy with the sales department. Seen an offer on a 2018 equinox. When I went in that deal was not the deal they were offering on site. They added a bunch of other charges that came up to an additional $3680 more than the online offer. Guess I should of known better but when I spoke to Anthony about the internet offer I was told that was told. This was my time that I had wasted. On top of that Gary from sales was rude! I told him the deal that I wanted ( the one offered online) I even agreed to another deal. When he came back he said enjoy the coffee but no . Didn t even shake my hand or looked at me. He went back to looking at his computer like I didn t exist! Was it because I was a young female? I knew what I wanted and I wasn t going to change my mind. I wanted deal offered online and wouldn t of mind paying more for it. But I m glad I didn t make a deal with someone that was so rude. I guess this is the way they treat people.

Easy to deal with, dealt with very friendly people every step along the way and everything was done efficiently!

Too bad I wasn t able to close a deal at the dealership. I was looking to purchase a used vehicle. But we couldn t come to an agreement. I found them to be professional and straightforward and maybe I will try again in the future.

Quickest car leasing process i ever had. Everything went smoothly, paperwork was prepared and ready and car was prepped to go. Including test drive or 2 vehicles I may have spent a total of 4hrs at the dealership over 3 days which is pretty impressive. First day was just test drive and got to know salesman (Shane Williams) and options for car. Second day i popped in to the dealership to do paperwork just in case i decide to go through with purchase. Third day I picked up car. Would most certainly return here when this lease is over.

Superb service today from Rich Kerrigan of the services department and the entire staff at Mount Kisco Chevrolet/Cadillac

Was looking for a pickup and spoke with Craig Magaletti. He found exactly what i wanted. Very happy with the whole experience. Thanks Craig!

Jim the salesman I was dealing with was very nice and did his best to help me with the purchase of my truck

Gavin kept me updated throughout the process. The car was finished when promised. Great customer service.

Very polite and very helpful no matter what your situation is. I recommend them 100 percent.

I cannot say enough about the phenomenal experience that I had at Arroway Chevrolet in Mount Kisco, New York.

The salesperson Charles and the financial manager Vinny went above and beyond to make sure I got the car I wanted at the price I needed. I will never buy a car from anyone else!

What we loved about working with Lindsay was she got back to us right away with answers very patient and it wasn t a high pressure sale my exit word at a car dealership is let me get my manager I know nothing about the car I want to learn about it but you have someone start asking you how can we make this happen today I would definitely recommend your dealership and Lindsay the drive was definitely worth it
Tom & Karen Lancia

What a difference new ownership makes! Night and day. Same great people working here . . . the Murphys, Phil Gray, Vinnie (to name a few). So the neighborhood feel is still there. But everyone has upped their game. The lot is all cleaned up and organized, so there's parking! The store is even friendlier . . . you can just "feel" it when you walk in - enthusiastic people, no games - great place to do business

Excellent service. Gavin is always a pleasure to deal with. The fair and convenient service I've experienced at Arroway is definitely a factor when it's time to select a dealer for a new car acquisition.

A good selection of vehicles and excellent customer service.

Mike Paglia was great to work with. Greg Melito was also great.

The service people are easy to work with. They explain everything to my satisfaction and charge me a fair price. I trust that my car is in good hands. They are so nice that I forgot we were doing business and almost left before paying.

They dropped me off at work left the car with them and they Left it for me. The only surprise was that they cleaned the car.

My sales experience was good but their Service Department is a completely different story. They are RUDE, SLOW and UNDERTRAINED... My husband was told that having a part replaced was UNDER WARRANTY (AFTER we had to have it replaced prior because it was faulty) only to find out that he was given incorrect information. Don t walk away from this dealer/Service Dept.... RUN!!!

I had a wonderful experience, They treated me well and my vehicle was out in a short amount of time.

Bought a brand new 2018 2SS camaro from here back in May. Overall, the entire purchasing process was very smooth and within a week of searching for the perfect car, I found it on mt. kisco s website and already had the car in my driveway. Was very quick and easy. Gary in sales sold me the car and he was wonderful! The finance department was also great to work with. I absolutely love my car

You wont do better. Great sales and repairs the best experience with car people in a lifetime.and for me that's considerable.

Very disappointed. Went in on a Tuesday two weeks ago mid day with my husband and young son. Needed more room than our current X5 or former ML350 and were ready to close on a deal on an escalade or suburban since our lease was up in a matter of weeks. No one greeted us. Had to ask the receptionist who did not appear to have any interest in us for help. She asked one salesman to help us he shooed her off, she told us to wait someone finally came. Long story short he gave us no actual details on the vehicles even when pressed to distinguish between the suburban and escalade he told us to "take a look" at the interior. We had to leave before we could test drive so my son could nap. Asked him to call us with a quote and gave him my husbands card with all his contact info. Not a call or email since?! I may go out of my way to white plains to avoid this dealership since I am interested in the car. BMW much better service, Mercedes goldens bridge not as good as BMW but miles above this. This dealership couldn't be bothered with us.

very accommodating and i checked the tire pressure on all 4 wheels. they were 35psi spot on all around. refreshing when people do their jobs right.

Always friendly and helpful. One of the best service departments in Westchester! Always fast and reliable.

Always had great Sales experience with Rich Healey . Great follow up , professional and went above and beyond to find our truck .
Service deapartment is excellent and Lauren in customer service is terrific .

Great people make deals happen go see mike .Murphy great guy

Where to begin....lack of professionalism, communication, and definitely one of the dealer ships with the worst costumer service. Bought a brand new 2018 chevy 2500hd from the sales department, which by the way was the only god part of my visit here. Back to the point, i wanted to upgrade my vehicle with a remote start and tow mirrors. Im thinking great dealer ship they should be able to take care of it.... i was wrong. Could not obtain a specific price for the job. then they had to order different harnesses not once but twice. Finally the Job is complete....i could not get the mirrors to swivel, also something the shop foreman should of checked before handing me the truck. Now the parts manager finally gets involved, assures me his foreman is top notch and the best. Yet he installed parts that THEY broke......... previous to this i had seen three different plastics that i found in my back seat when i picked up the truck the first time it was DONE. I asked them to please make sure to install them where they belong and that my left door panel cover was loose. Kevin Feldman(service consultant) was going to make sure it got done and plastics were put back. Final day i get the car, mirrors work everything fine. I check the door panel its loose.. so i tell them it needs to be fixed before i leave. shop foreman takes out the panel.... i can now see 3 clips are broken and one of the metal clamps was missing( that was one of the clamps i found in my back seat the day before....(kevin made sure to me it was going to be put back where it belongs.......more like it got tossed in the garbage with the other two pieces) Since i last was in the office on October 26 and left with a broken panel that was ripped out by them(Which i have not received money for or a new one(I am sorry but i am not taking one off another truck on their lot, you broke it, and i believe i deserve a new one) AND the assumption the general manager was going to give me a call ASAP...........its now November 9TH. Maybe they forgot......Hopefully i can get this resolved before 2019

Everyone is very helpful and make your experience there very comfortable.

The whole process from the beginning to the end the whole staff is so professional very happy

Parts department is very knowledgeable and helpful they can almost aways get whatever I need with excellent timing