Matt

Review of Mount Kisco Chevrolet, Cadilla...

Rudest service department I've ever had to deal wi...

Rudest service department I've ever had to deal with! I bought my brand new truck vehicle at Arroway in February. A few months later the truck was leaking oil all over my brand new driveway. After making an appointment to have the problem fixed I drove up to the dealership only to be told that they didn't have time that day, and that I'd have to wait another several days until they could fit it in. (Did I mention my truck with only 6000 miles on it was leaking oil?) I was told when I bought the truck that I'd be given priority within their service department because I purchased the vehicle at that dealership - What a load of crap!!! When I mentioned this to the service desk they made a snide remark about how it doesn't matter. Since I needed to to get the problem fixed I tried to make another appointment only to be told by a different staff member that I'd have to wait until next week because they were too busy. Again I mentioned what I was told about being given priority, this time the response simply being, "No, that doesn't matter." Arrowway Chevy's service department is the rudest and most difficult service department to deal with that I've ever experienced. Not only will their actions cause me to never give them my business again, but it will make me question buying a Chevy in the future. Save yourself a headache and go to a different dealer!